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Arcotel Kaiserwasser
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Reviews (758)
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Reviewed 11 March 2014

Stayed at the Arcotel in December of 2013 as part of a tour group. Hotel was clean, staff was friendly, and the food was very good. Breakfast buffet was well stocked with goodies for everyone.

Ate dinner at the bar several nights. Food was really good - excellent schnitzel. Prices were what you'd expect for this type of facility in Austria.

Excellent location at station for rail transportation into the city. System is very easy to navigate and stops at the hotspots.

Room Tip: Rooms facing the highway are very noisy at night. Opt for rooms at the back of the building if possible.
  • Stayed: December 2013, travelled solo
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Thank terrifina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this reviewResponded 19 March 2014

Dear Terrifina,
thank you for your very detailed comment that has a high value for us as we are always eager to optimize our performance and to guarantee best quality and services to our guests.
We are glad to read that you have been satisfied with your stay at the ARCOTEL Kaiserwasser, especially our cusine in our bar and restaurant.

We truly hope that we will welcome you again in the future

Kind regards,

CHRISTOPH SCHWABL
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2014

Stayed here whilst attending a conference at the UN Building across the road.

Staff are friendly and helpful, rooms are OK, and the breakfast is very, very good. The main problem is that you could be anywhere. No sense of Vienna, no sense of anything other than a corporate hotel full of corporates.

It's well connected for public transport but it needs to be. Nothing else in the vicinity to make you hang around. Oh, I liked the free apples though, a nice touch.

Room Tip: Aim high, a bit of noise and light from the traffic outside on lower floors.
  • Stayed: February 2014, travelled on business
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Thank LondonDavidS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this reviewResponded 11 March 2014

Hello David,
thank you very much for your kind review. Even if we are not situated on the spot unfortunately for you, it is a great pleasure to read that you enjoyed your stay with us. It would be a great pleasure to welcome you back in the near future!

Best regards,

CHRISTOPH SCHWABL
Guest Relations Manager

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Reviewed 2 March 2014

For 4 nights I enjoyed the stay in the Arcotel while on a work trip to the UN.
I booked a single room but was given a double room as I requested a bath tub. The room was located at the back so it was very quite. The staff at the reception was very friendly.
There was also free WiFi for 3 devices.
The hotel is near the underground station and across the road from the UN, where I had meetings. So it was a very good location for work.
The breakfast was great. I usually dislike scrambled eggs in hotels as they are either dried out or watery. However here there were just right. They also made up fresh omelettes. They also had a great variety if cereals and musli, cheeses and ham/salami and salmon, jams as well as beans, sausages etc.
On request they serve cafe Latte, cappuccino or espresso.
Overall a great stay.

  • Stayed: February 2014
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Thank HighOctain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this reviewResponded 11 March 2014

Dear "HighOctain"!
Thank you very much for your positive feedback. We are glad to read that you enjoyed your stay at the ARCOTEL Kaiserwasser.
It is a pleasure to forward your kind words to our staff, as this is the best motivation for them.

We truly hope that we will welcome you back soon!

With kind regards from Vienna to Dublin,


CHRISTOPH SCHWABL
Guest Relations Manager

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Reviewed 1 March 2014

This was our 2nd time staying here and we really enjoyed it. The hotel located near the Vienna International Center (VIC) and located near metro station and Donauinsel (Danube Island). Its about 10mins with metro to the city center. Next to the hotel is a nice lake. You can walk down to the lake for an afternoon walk. The reception staff was helpful, friendly and professional. Our room was on the third floor (non smoking). The cleanliness of the room and bathroom are great. The bed are comfy to sleep. The WiFi in general is free. High speed internet (cable and WiFi) is also available at 9€ per day. The WiFi was quite ok but had to log in every time. Breakfast serve at UNO Restaurant overlooking the lake (there's also a terrace which open in Summer). Great spread of the buffet breakfast. The staff at the restaurant and at the bar were friendly. Parking garage is available for those arriving with car. I highly recommended this hotel!

  • Stayed: February 2014, travelled as a couple
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Thank Ra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this reviewResponded 11 March 2014

Hello Flo!
Thank you very much for your kind review. With attention to detail you showed us and the community from tripadvisor that you really enjoyed your stay at the ARCOTEL Kaiserwasser. Thank you very much!!
We wish you all the best, and looking forward to see you soon again!

Kind regards,

CHRISTOPH SCHWABL
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

The hotel is well positioned just across the street from the Vienna International Center, and there is a bus line straight from and to the airport from just outside.
Rooms are clean and spacious, air-conditioning is working well, sound insulation is good.
The food was really good at the UNO restaurant, it is highly recommended. It is a bit on the pricey side, though, and one should ask for the bill immediately after receiving the food, since it takes a very long time to get it after the meal.
Staff are very polite, pleasant, accommodating and multilingual, which is a real plus (both hotel and restaurant).
One major issue for me was the WiFi setup - it is absolutely horrific. Every three days, guests must come to the reception to get another code. When you use the code on a phone (iPhone4S in my case), after going to power save mode, the WiFi gets disconnected and one has to enter the code again... This is absolutely ridiculous. WiFi should be provided for free to all guests. There is no reason to charge for this, the costs of the WiFi installation have already been recovered, probably after 3-4 months after the installation. If the hotel really wants to charge for WiFi (which I believe is not right, as this is now just another money-making mechanism without any further costs to them), they could increase the price of the room per night by, say, €5, which nobody would actually mind or even see, and everybody would be happily surfing on ALL of their devices. I had a laptop, a tablet and two phones and had to reenter the codes on ALL of the devices, every three days... Actually, it was more like every two days, since with the 3-day limit, guests also get another benefit - a limited download.

  • Stayed: February 2014, travelled on business
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Thank ibabovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this reviewResponded 26 February 2014

Grüezi Mr. Babovic!
Thank you very much for your review posted on Trip Advisor. We are glad to read that you enjoyed the hotel’s location, your room as well as the food in our restaurant “UNO”.
We deeply regret that you were not satisfied with our Wi-Fi what we offering our guests for free. The free Wi-Fi is indeed working for three days only and can be used for three devices at the same time. After expiring you can get a new code also by yourself by putting some personal details, so you don’t need to go or call the reception, which makes things much easier. We also offer Wi-Fi high-speed Internet which has a time credit of 24 hours for 9 Euro.
Nonetheless we already forwarded your comments to our resident manager and also try to improve the handling with the off/on connection as you mentioned.
We would like to wish you all the best and we are looking forward to welcoming you back at the ARCOTEL Kaiserwasser within the near future.

Kind regards from Vienna,

CHRISTOPH SCHWABL
Guest Relations Manager

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