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“Nice and New, heavy on the decor”
Review of Park Hyatt Vienna

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Park Hyatt Vienna
Ranked #9 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 14 July 2014

This new Park Hyatt is right in the middle of downtown, excellent for sightseeing and shopping. A little stuck up and tight, but in general staff was always courteous and friendly. No complaint. Targeting the business and deluxe customer, I think staying here with a family and young kids might be alright, but not really what you are looking for...
The rooms are impeccable and the lighting system is fabulous - you can chose different settings and even the curtain system is fully digitalized - well done Park Hyatt!!!
Had some afternoon tea - was OK, missed out on breakfast...will try to catch up next time, as I will be back.
Bed and linen are superior, cotton touch is of highest class, just like the amenities. Highly recommendable.
Pricing is a little too high, I think at a rate of 200-240 EUR it would be good value, everything above that is for my taste a little overdone.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank VfB 1893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 16 July 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Vienna.

I am pleased to read that you enjoyed your stay with us and appreciate your comments about our rooms, the bed and linen quality and the lighting system.

I am looking forward to welcoming you back again to the Park Hyatt Vienna in the not too distant
future and I hope that you will have the time to try our Park Hyatt Vienna breakfast buffet!

Best regards from Vienna,

Monique Dekker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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825 - 831 of 1,216 reviews

Reviewed 9 July 2014

Really wanted to try this hotel after a friend recommended it. As a diamond member, we were upgraded to pretty nice room. Rooms were very large for european standards. Breakfast was pretty good too. Staff were really helpful and friendly and also really professional. Great selection of restaurants nearby. Location of the hotel can't be any better. Would definitely stay there again.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
8  Thank jhc522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this reviewResponded 10 July 2014

Dear TripAdvisor User,

Thank you so much for your very good rate and the nice comments on tripadvisor.com

I am delighted to read that you enjoyed your stay at our hotel. Thank you for your very
positive comments about our guest rooms, the breakfast, our staff and the location.

Thank you once again for sharing your kind words of appreciation.

I am looking forward to welcoming you back again to the Park Hyatt Vienna.

Best regards,

Monique Dekker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Vienna is quite famous for having very reserved and DULL hotels. Last year the Ritz opened up which finally added some swag to the city's hotel scene. BUT enter the Park Hyatt....this hotel blows away EVERYTHING Vienna has to offer. When you first walk in you are not overwhelmed but once you enter the room then the eye candy floors you and you won't wanna leave. They spared zero costs on this hotel and as we all know, thats the reputation Park Hyatt's have. And possibly the best thing about the hotel is the location. Nothing better! Forget the boring Imperial, forget the glitz of the Ritz (poor location), forget the all the rest...Park Hyatt Vienna is the new champ in town!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank GlobalSwagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this reviewResponded 8 July 2014

Dear TripAdvisor User,

Thank you so much for having taken the time to share your amazing feedback on
Tripadvisor.com - Your feedback is very much appreciated!

I was pleased to read that you enjoyed your visit at our lovely hotel and I was delighted
that you felt so comfortable in our guest rooms - thank you also for your very positive
comment about our location.

I am looking forward to welcoming you back again in the not too distant future!

Best regards from Vienna,

Monique Dekker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

We stayed here 2 weeks after it opened and were awe struck. It was a bank and now it is one of the finest hotels you have ever stay in. It is not inexpensive, but it is worth it. The only negative is that if you are a Hyatt frequent guest, you get used to the club room. Here there is not a club room and everything is extra cost. We would stay again though.

Room Tip: Our room was great on the 2nd floor overlooking the square. I doubt there is a bad room.
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this reviewResponded 7 July 2014

Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Vienna.

I was pleased to read your excellent feedback and that you enjoyed your stay at the gorgeous
Park Hyatt Vienna.

I am looking forward to welcoming you back again in the not too distant future.

Best regards from Vienna,

Monique Dekker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

I was looking forward to staying at Park Hyatt Vienna from when I booked this hotel.
I've checked in here today.

This hotel located at absolutely convenient district which has lots of shops and restaurant nearby.
Of course the attractions are not too far from here.

All staffs are perfectly nice but only one problem is I'm still not getting the diamond welcome card: I like read and keep this card so it's bit important to me, and what is the diamond welcome amenity by the way?

I will staying here more nights and I would be revisiting here if I can come to Vienna again someday.

Stayed: July 2014
3  Thank CJ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this reviewResponded 10 July 2014

Dear TripAdvisor User,

Thank you very much for sharing the experience of your stay at Park Hyatt Vienna on tripadvisor.com - Your feedback is very much appreciated.

I am delighted to read that you liked our location and that you enjoyed your stay with us.

Thank you also for your positive comment about our staff.

I regret and I truly apologize that you did not receive the diamond welcome card.

Nevertheless we would be pleased to welcome you back to Park Hyatt Vienna in the future.

Warm regards from Vienna,

Monique Dekker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Just spent two beautiful nights in this exquisite hotel. The rooms were large and beautifully decorated and stocked with bathroom amenities that you no longer get. The staff was polite and helpful. The restaurant and bar offered great ambiance and food . Definitely a true five star hotel.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this reviewResponded 7 July 2014

Dear TripAdvisor User,

Thank you very much for your very positive feedback. We were delighted to read that you enjoyed your stay with us and liked our rooms and bathroom amenities.
I am also very proud of your positive comment about our staff and our bar.

I am looking forward to welcoming you back again soon!

Best regards,

Monique Dekker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

This hotel just opened in June 2014. I was visiting for business and luckily was recommended to stay at this hotel.

The hotel location is perfect, within walking distance to central vienna and all the attractions. The interior is Superior as the hotel used to be a Bank, quite interesting architecture. The rooms are lierally brand new, wooden floors, marble bathrooms. The spa was fantastic, beautiful indoor pool and all normal spa amenities.

Perhaps the only thing i didnt find perfect was the mattress, quite hard mattress (perhaps because its brand new!)

highly recommend for all business and pleasure visitors

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank swissexpectations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 30 June 2014

Dear TripAdvisor User,

Thank you so much for sharing your very positive feedback about your recent stay at Park Hyatt Vienna on TripAdvisor.com!

I am very pleased that you enjoyed your stay at the Park Hyatt Vienna and I personally
want to thank you for your very positive comments about our location, the architecture,
our guest rooms and our Arany Spa. I am truly sorry that you did not feel so comfortable with
our mattress.

I am looking forward to welcoming you back again in the not too distant future!

Best regards from Vienna,

Monique Dekker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Vienna

Address: Am Hof 2, Vienna 1010, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 359 Hotels in Vienna
Price Range: £281 - £487 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Park Hyatt Vienna 5*
Number of rooms: 143
Official Description (provided by the hotel):
Situated in Vienna's new Goldenes Quartier, overlooking Am Hof square, this beautiful Park Hyatt property occupies a 100-year-old listed building that formerly served as the headquarters of a Bank. The hotel is located within Vienna's First District, which is listed as a UNESCO World Heritage Site. It also sits within the heart of the most exclusive shopping district in Vienna, just steps away from the celebrated fashion houses of Prada, Louis Vuitton and Emporio Amani and many more, as well as the boutiques of Kohlmarkt. Therefore our hotel in Vienna, Austria offers easy walking distance to the city's most important sights, historic monuments and museums. Featuring 143 spacious guestrooms, including 35 suites, Park Hyatt Vienna's guestrooms are amongst the largest in the city, ranging in size from 35 sq m to 170 sq m, brilliantly combining contemporary style with local Viennese accents. Guests will discover rare and intimate experiences tailored to meet any individual preferences. With its own street entrance, international and local guests can enjoy European regional cuisine at the historically restored hotel restaurant The Bank, featuring an open plan kitchen and serving locally sourced products from small villages around Vienna. For cigar connoisseurs, the Living Room offers an authentic space to enjoy a cigar in Vienna as guests can experience a beautiful restored wood paneled lounge. ... more   less 
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