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“beautiful hotel”
Review of Park Hyatt Vienna

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Park Hyatt Vienna
Ranked #7 of 362 Hotels in Vienna
Certificate of Excellence
Paris, France
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“beautiful hotel”
Reviewed 16 July 2014

beautiful hotel, excellent location and delicious food.
Concierge was somewhat under par (he indicated a really lousy restaurant and did not seem to be able to recommend others), but appart from that, staff extremely nice and helpful. Would stay here again any day!

Room Tip: 2nd floor has very high ceiling rooms which must be quite nice.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank k v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this review, 17 July 2014
Dear TripAdvisor User,

thank you so much for your very positive feedback on tripadvisor.com.

I am pleased to read that you enjoyed your stay at our lovely house and that
you liked our location as well as our exquisite food.

Thank you also for your comment about the service received from our concierge.
Your feedback helps us to train our staff on our high standards and levels of service.

I am looking forward to welcoming you back again to the Park Hyatt Vienna in the not
too distant future.

Best regards from Vienna,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

970 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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  • Dutch first
  • English first
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English first
Stockholm, Sweden
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 July 2014

Had a 3 night stay at the Park Hyatt Vienna. The hotel building, room and location itself is perfect. Spa/pool great! ofocurse steam sauna=out of order 3 nights.

Staff need to improve a bit. Cleaning didn't do there job perfectly as i stepped in glass and cut my foot after calling twice telling them to clean up. I got compenasted by this. The resturant was a bit casual and i didnt get the 5 star feeling as one of the waiters talking to each other. I never recieved a drink menu, had to ask for this. As im becomming a Diamond member this year they told me the 2 night stay and get the third free was 3 qualified nights or 1 qualified stay. I asked this 3 times and got the answer yes. When checked out i saw 2 nights and 1 qualified stay. This is lack of communication. After all i spoke to manager Philipp that was very professional and listened to the feedback i had to say.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this review, 16 July 2014
Dear Robert,

thank you for your stay at Park Hyatt Vienna and for sharing your feedback on Tripadvisor.com.

I am pleased to read that you felt comfortable with your guest room and that you like the hotel building as well as the location.

Thank you for giving us your feedback regarding our staff and the steam sauna. I regret and I truly apologize for any inconvenience caused. Your feedback helps us so much to improve our service and to train our staff on our high standards and levels of service.

I am looking forward to welcoming you back again to the Park Hyatt Vienna and I can assure you that we will have improved our service levels.

Your feedback is very much appreciated!

Best regards from Vienna,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 July 2014

This is one of the nicest hotels in Europe. Hands down. Superb service and meticulous attention to detail. We stayed this week for three nights. It was my dad's birthday and they did a great job making him feel special. We had some very minor issues with the TV and blinds, but these were all resolved quickly and are understandable given the fact that the hotel is brand new. Bottom line: this has quickly become the best hotel in the Hyatt network and everyone should stay there.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this review, 16 July 2014
Dear Mr. Chris,

thank you so much for sharing your amazing feedback on tripadvisor.com.

I am delighted to read that you and your family enjoyed your stay at Park Hyatt Vienna
and that your dad enjoyed his birthday celebration.

Thank you for your very nice comment about our service and the hotel facilities.

I am looking forward to welcoming you back again to the Park Hyatt Vienna in the not
too distant future.

Warm regards from Vienna,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
63 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed 14 July 2014

This new Park Hyatt is right in the middle of downtown, excellent for sightseeing and shopping. A little stuck up and tight, but in general staff was always courteous and friendly. No complaint. Targeting the business and deluxe customer, I think staying here with a family and young kids might be alright, but not really what you are looking for...
The rooms are impeccable and the lighting system is fabulous - you can chose different settings and even the curtain system is fully digitalized - well done Park Hyatt!!!
Had some afternoon tea - was OK, missed out on breakfast...will try to catch up next time, as I will be back.
Bed and linen are superior, cotton touch is of highest class, just like the amenities. Highly recommendable.
Pricing is a little too high, I think at a rate of 200-240 EUR it would be good value, everything above that is for my taste a little overdone.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank VfB 1893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this review, 16 July 2014
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Vienna.

I am pleased to read that you enjoyed your stay with us and appreciate your comments about our rooms, the bed and linen quality and the lighting system.

I am looking forward to welcoming you back again to the Park Hyatt Vienna in the not too distant
future and I hope that you will have the time to try our Park Hyatt Vienna breakfast buffet!

Best regards from Vienna,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 9 July 2014

Really wanted to try this hotel after a friend recommended it. As a diamond member, we were upgraded to pretty nice room. Rooms were very large for european standards. Breakfast was pretty good too. Staff were really helpful and friendly and also really professional. Great selection of restaurants nearby. Location of the hotel can't be any better. Would definitely stay there again.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
7 Thank jhc522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this review, 10 July 2014
Dear TripAdvisor User,

Thank you so much for your very good rate and the nice comments on tripadvisor.com

I am delighted to read that you enjoyed your stay at our hotel. Thank you for your very
positive comments about our guest rooms, the breakfast, our staff and the location.

Thank you once again for sharing your kind words of appreciation.

I am looking forward to welcoming you back again to the Park Hyatt Vienna.

Best regards,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
111 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 7 July 2014

Vienna is quite famous for having very reserved and DULL hotels. Last year the Ritz opened up which finally added some swag to the city's hotel scene. BUT enter the Park Hyatt....this hotel blows away EVERYTHING Vienna has to offer. When you first walk in you are not overwhelmed but once you enter the room then the eye candy floors you and you won't wanna leave. They spared zero costs on this hotel and as we all know, thats the reputation Park Hyatt's have. And possibly the best thing about the hotel is the location. Nothing better! Forget the boring Imperial, forget the glitz of the Ritz (poor location), forget the all the rest...Park Hyatt Vienna is the new champ in town!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GlobalSwagger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this review, 8 July 2014
Dear TripAdvisor User,

Thank you so much for having taken the time to share your amazing feedback on
Tripadvisor.com - Your feedback is very much appreciated!

I was pleased to read that you enjoyed your visit at our lovely hotel and I was delighted
that you felt so comfortable in our guest rooms - thank you also for your very positive
comment about our location.

I am looking forward to welcoming you back again in the not too distant future!

Best regards from Vienna,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, British Columbia, Canada
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 July 2014

We stayed here 2 weeks after it opened and were awe struck. It was a bank and now it is one of the finest hotels you have ever stay in. It is not inexpensive, but it is worth it. The only negative is that if you are a Hyatt frequent guest, you get used to the club room. Here there is not a club room and everything is extra cost. We would stay again though.

Room Tip: Our room was great on the 2nd floor overlooking the square. I doubt there is a bad room.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHVIE, General Manager at Park Hyatt Vienna, responded to this review, 7 July 2014
Dear TripAdvisor User,

Thank you very much for having taken the time to share the experience of your stay at Park Hyatt Vienna.

I was pleased to read your excellent feedback and that you enjoyed your stay at the gorgeous
Park Hyatt Vienna.

I am looking forward to welcoming you back again in the not too distant future.

Best regards from Vienna,

Monique Dekker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Vienna

Property: Park Hyatt Vienna
Address: Am Hof 2, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 362 Hotels in Vienna
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Park Hyatt Vienna 5*
Number of rooms: 143
Official Description (provided by the hotel):
Situated in Vienna's new Goldenes Quartier, overlooking Am Hof square, this beautiful Park Hyatt property occupies a 100-year-old listed building that formerly served as the headquarters of a Bank. The hotel is located within Vienna's First District, which is listed as a UNESCO World Heritage Site. It also sits within the heart of the most exclusive shopping district in Vienna, just steps away from the celebrated fashion houses of Prada, Louis Vuitton and Emporio Amani and many more, as well as the boutiques of Kohlmarkt. Therefore our hotel in Vienna, Austria offers easy walking distance to the city's most important sights, historic monuments and museums. Featuring 143 spacious guestrooms, including 35 suites, Park Hyatt Vienna's guestrooms are amongst the largest in the city, ranging in size from 35 sq m to 170 sq m, brilliantly combining contemporary style with local Viennese accents. Guests will discover rare and intimate experiences tailored to meet any individual preferences. With its own street entrance, international and local guests can enjoy European regional cuisine at the historically restored hotel restaurant The Bank, featuring an open plan kitchen and serving locally sourced products from small villages around Vienna. For cigar connoisseurs, the Living Room offers an authentic space to enjoy a cigar in Vienna as guests can experience a beautiful restored wood paneled lounge. ... more   less 
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