This hotel is a very modern, clean place, though the materials used in its construction were not the best and it is already beginning to show wear. The staff is friendly and helpful. Though it is far from the center of town, the tram service is outstanding. Buy the Vienna Card. It covers all mass transit and also provides good discounts at Museums and other attractions.
We stayed in a room on the 7th floor which included free breakfast and free mini bar. The breakfast is outstanding. Interestingly, items from the mini bar were never replaced once used. Even the glasses found inside the mini bar were not replaced after being used. Apparently that's their way of keeping guests from taking too much advantage of the free stuff. A bit tacky, I think.
The porter who brought up our bags was very helpful. He even filled the coffee maker and plugged it in. Unfortunately he did not notice that the water reservoir was cracked. The next morning we awoke to a table top, where papers and some clothing were placed, soaked with water.
The shower door seal was damaged so badly that the bathroom floor got flooded during showers even though we tried to aim the spray away from the door area.
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