We just came back from our stay in Vienna. We've chosen this hotel on a recommendation. We were told it's a nice hotel with good location and amazing breakfast.
We were never so unpleasantly surprised with breakfast in a hotel before. There was minimum of choices and quantity of food... Breakfast consists of the following: buns (only white bread, no other), butter&jam/honey, pate, hazelnut cream, max. 10 hard-boiled eggs (one morning there was only 1 egg left, and at least 5 of us still coming to eat, and it was only 8am, breakfast allegedly lasts till 10am...), some cereals and some chocolate cornflakes and a few peaces of kugloff. And that's it! No ham, no cheese, no scrambled eggs, no yogurt, nothing!
When we asked what was happening and where's their famous breakfast, the staff told us they made some budget cuts and something had to suffer. "But you still promote yourselves as a 4* hotel! This is not a 4* hotel breakfast.", "Well, yes..." :/ Every morning there were some new guests stunned by this. And they all complained. Not a pleasant morning/breakfast atmosphere...
The room was nice, clean, comfortable and served the purpose of our stay. Other than having a heating system malfunction the first night (it was heating like crazy, we had our windows open whole night) that was fixed the next day and a TV with no picture, just sound, everything else was OK.
The staff is very welcoming and the hotel has a rather good location.
Too bad breakfast ruined it all for us ... It would be better if we didn't have it included, we wouldn't get our hopes up and be so disappointed in the end, but rather pleasantly surprised if we got a small "snack breakfast" on the hotel, what this in the end actually was.
Not a 4* quality!
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