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“Very well run hotel”
Review of Novotel Wien City

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Novotel Wien City
Ranked #132 of 359 Hotels in Vienna
Reviewed 31 January 2014

Service at reception was was impeccably efficient. While the room was what you might expect in a Novotel it was still good enough for our family of three and perfectly maintained and clean. The restaurant service was also excellent. It was a short walk over the bridge and you are in the main centre of the city so it is very well located. Very close to a metro station and some nearby Italian restaurants that sell great tasting food in massive helpings. Very good place to stay in Vienna and good value in a comparatively expensive city.

  • Stayed: January 2014, travelled with family
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3  Thank furb71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 28 February 2014

Dear Guest,

thank you for taking your time to post your review after your stay in Vienna.

We are very happy you enjoyed your stay and rated the teams service attitudes in a high level.

We hope you are planning a future trip to Vienna and we would be very happy to welcoming you again.

Best regards from Vienna,

Helmut KVAS
Guest Relation Manager

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377 - 383 of 1,483 reviews

Reviewed 21 January 2014

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Dan S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 28 February 2014

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Reviewed 17 January 2014

We stayed at Novotel Wien City hotel during Christmas and we had such a wonderful time!
The hotel is located in a very convenient place and it is very close both to metro and tram stations. It is in a very quiet and nice neighborhood.
The receptionist staff mainly the male receptionists were very friendly and and went above and beyond to serve and help us throughout our stay, especially Janos,.
The breakfast was very very good with a big variety of bread,also special bread for allergies, jams, cakes, fruit creams, muesli, cereals, juice and also quite a lot of typical cheese and meat. What is very nice is that on Sundays they serve breakfast until 11:30, so you can sleep a little longer.
We also had our Christmas dinner in the hotel and it was delicious, congratulations to the chef and his team! All the dishes were so tasty, special and so beautiful presented!
The standard room we had was not so big but it was very clean and absolutely a four star hotel room.
Thank you all for our wonderful stay at your hotel!
Have a happy new year!

Stayed: December 2013, travelled as a couple
Thank Lena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 28 February 2014

Dear Guest,

a big thank you for taking the time to give us your impressions gained.

All of us - but especially the reception staff - are happy that you mentioned our efforts on the best service and praise that you have felt comfortable in our house.

We hope that you had a pleasant journey home and look forward to seeing you again soon.

Kindest,

Helmut KVAS
Guest Relation Manager

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Reviewed 16 January 2014

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank tttan69
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 28 February 2014

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Reviewed 13 January 2014

My husband and I opted to stay in this hotel as he is an Accor member. We stayed for 7 nights in December 2013 and chose an executive room located on the 7th floor which came with a larger room, nepresso machine and bathrobes. Although the shower-stall and toilet (which were separate) were comparatively small, the room overall was clean, bright and quiet even though our room faced the main road. The bed and pillows were fairly comfortable.

The gym looked new and equipment suffice for a basic work-out. You can book with the reception staff to utilize the sauna but it can only accommodate 2 adults at any one time. The sauna corner is complete with a shower stall and lounge beds for relaxation.

The hotel was undergoing wifi upgrade when we were staying there thus causing interruptive service but by the time we checked-out, it was working fine. We also discovered they had recently changed their television channel provider hence there was no programme guide to refer to and English language programmes were limited to only news channels.

The hotel location is good too ; convenient access to transport i.e. u-Bahn stations 'Netroyplatz' is merely 2 minutes' walk away and 'Schwedenplatz' is 5 minutes across the canal.Vapiano is just around the corner and a mini supermarket 'Zielpunkt' is located across the road from the Nestroyplatz station exit.

What the hotel lacks in amenities was more than compensated by the friendliness and helpfulness of their staff - from the reception, room service to housekeeping.

  • Stayed: December 2013, travelled as a couple
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Thank K2travelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 28 February 2014

Dear Guest,

thank you for taking the time to report about your stay in our hotel.
We were very happy to receive your positive comment!

Since we are continually working to improve our service, your impressions are very valuable for us.

Besides this, we hope you keep your pleasant memories and hope to see you again soon!

Kindest,


Helmut KVAS
Guest Relation Manager

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Reviewed 12 January 2014

Excellent choice of hotel, friendly reception staff, super clean rooms. This hotel is located walking distance from the City. I stayed here with my 2 children and we were most comfortable. The hotel also arranged a tour for us to visit Budapest. The reception staff were most accommodating towards our needs and this is a kid friendly hotel. There are no restaurants close to the hotel but you can easily walk to the City Center and find good restaurants. The hotel restaurant is pretty good too.
I would stay here again and as usual, this Hotel keeps up with the standards of Novotels around the Globe.

  • Stayed: November 2013, travelled with family
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1  Thank RaniMeisuria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 19 March 2014

Dear Guest,

thank you for taking the time to tell about your collected impressions after your stay in Vienna.

The whole team was very happy about your words of praise. We strive daily to our guests to have an enjoyable stay and your feedback is an incentive to do so.

We hope your journey home was pleasant and we would be very pleased to welcoming you again.

Sincerely,


Helmut KVAS
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2014

Only stayed one night but found the hotel comfortable,convenient to the centre & breakfast was excellent, one of the best I've ever had. I'm really impressed by the Novotel group & would always chose when travelling.

  • Stayed: December 2013, travelled with friends
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Thank SMangano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this reviewResponded 19 March 2014
Google Translation

Lieber Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke zu beschreiben.Es freut uns zu hören, dass Sie sich in unserem Haus sehr wohl gefühlt haben und mit unseren Leistungen zufrieden waren.

Wir würden uns sehr freuen, Sie recht bald wieder bei uns begrüßen zu dürfen.


Helmut KVAS
Guest Relation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Wien City

Address: Aspernbrueckengasse 1, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Family Hotel in Vienna
#80 Business Hotel in Vienna
#81 Romantic Hotel in Vienna
#96 Luxury Hotel in Vienna
Price Range: £82 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Wien City 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel Wien City enjoys a premium location in the heart of the historic city centre overlooking the Ringstrasse. This modern upper-midscale hotel offers 122 airconditioned rooms, 2 suites, 2 exclusive boardrooms, an exceptional restaurant with a bar, agym and sauna. Stephansplatz is only 500 m or 10 minutes walk away. Relax in the nearby Stadtpark (City Park) or on the lively banks of the Danube Canal. Parking is available nearby and there is an underground station right outside the hotel. ... more   less 
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Also Known As:
Novotel Wien City Hotel Vienna
Novotel Hotel Vienna
Novotel Vienna
Vienna Novotel

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