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“Well priced family hotel” 4 of 5 bubbles
Review of Novotel Wien City

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Novotel Wien City
Ranked #121 of 367 Hotels in Vienna
Narromine, Australia
1 review
“Well priced family hotel”
4 of 5 bubbles Reviewed 14 June 2014

We upgraded to an executive room on the 8th floor in order to get a bit more space. At only an extra €20/night we felt it was worth it. Good cheap Italian restaurant (Vapiano) next door. The in house restaurant is over priced.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this review, 16 June 2014
Dear guest,

We really appriciate your feedback regarding your stay at the Novotel Wien City.

We are very glad that you have enjoyed your stay at our hotel. It is always a pleasure for us to recieve positiv feedback.

Once again I would like to thank you for your feedback. We are looking forward welcoming you in our hotel again.

Kind regards,
Magdalena Chudzik, BA
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,318 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
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English first
San Jose, California
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 June 2014 via mobile

Across the canal from Old Town, with a very nice room. Toilet was in a separate room (within the hotel room) with a door, next to the room with the shower and sink. More privacy for non-couples, I guess.

Front desk staff was extremely helpful with directions and suggestions.

Breakfast was excellent, but it was very crowded several of the days we were there.

Metro station was three minutes away. Overall an excellent hotel.

Stayed June 2014, travelled as a couple
Helpful?
Thank LuRhe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this review, 16 June 2014
Dear guest,

First of all I would like to thank you for your comments regarding your stay at the Novotel Wien City. We really appriciate that.

As we always endeavour to provide our guest with a superior service experiance, it is a pleasure to recieve positiv feedback. I will of course share them with my collegues.

Once again thank you very much for your comments. We are looking forward to welcoming you at the Novotel Wien City again.

Kind regards,
Magdalena Chudzik, BA
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

Just returned from a 4 night stay at the Novotel in vienna. Hotel was in a great location. It was immaculately clean, Room was very comfortable and modern. The staff were extremely friendly and helpful. we will most certainly return we booked through BA .COM and feel we got a really good deal for what we paid .

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this review, 16 June 2014
Dear guest,

Thank you very much for taking time and sharing your experiences with the Novotel Wien City. We really appriciate that.

As we are looking forward to provide every guest with a superior service experience, it is a pleasure to recieve such a positiv feedback. I will of course share it with my collegues.

We are looking forward welcoming you in our hotel again and I promise you will get a room with a bath next time. Please just write a note at your booking request and I will personally see to it that you will get one.

Once again thank you very much for your feedback.

Kind regards,
Magdalena Chudzik, BA
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yateley, United Kingdom
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Spent three nights at The Novotel in Vienna. Had a fabulous holiday and intend to return. The hotel was clean and comfortable with friendly, helpful staff and was very efficiently run. Requests were dealt with quickly.
Our room was very comfortable and the bed was amazing. Although we were near the lift, we heard no noise at all and had three very sound sleeps. A bath in the ensuite would have been nice but the fatanstic shower more than made up for it.
Breakfast was a bit frenetic as the hotel was very full but there was always plenty of choice and things were constantly being restocked.
The location was perfect with an underground station 3 minutes walk away or a short 15 minute walk into the city centre.
The restaurant is very pricey and a bar snacks option would have been nice.
Vienna itself is amazing city and we felt that we needed longer to do it justice. We will be back!!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kathycull1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this review, 5 June 2014
Dear guest,

First of all I would like to thank you for taking time and sharing your experience with the Novotel Wien City.

Thank you very very much for this positive feedback. It is a pleasure and very motivated to read such esteemed words from our guest. We are glad that our service met your expecatations and that you felt very comfortable in our hotel.

We would be very happy welcoming you again in the Novotel Wien City at your next trip to Vienna. Once againg thank you very much for your positive feedback.

Kind regards,
Magdalena Chudzik, BA
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thatcham, United Kingdom
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

We stayed at this hotel so we could visit the various Christmas markets in Vienna. The room was a standard Novotel room with the appropriate facilities. It was clean and enough space for a cot. There was no cot when we arrived as per our request but this was quickly rectified so no complaints. Breakfast was expensive (as with most Novotels) but there was plenty of choice around the area. If you have luggage the U-Bahn station is a few hundred meters away so be careful. We used the restaurant one evening and was pleased with the food. I would stay at this hotel again.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this review, 5 June 2014
Dear guest,

Thank you very much for taking time to wirte your feedback.

We are very happy that you enjoyed your stay at the Novotel in Vienna and that our service met your expectations. It is always a pleasure to read such nice words from our guests. Thank you very much.

We wish you all the best and hope to see you again in Vienna.

Kind regards,
Magdalena Chudzik, BA
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed 1 June 2014

I chose this hotel for its central location, and I have to say that otherwise I would have picked a different hotel.
The room was clean, but small (there are bigger ones at a lower class hotel of the same chain, Ibis) and pricey. Not to mention the very expensive and not so close parking: EUR 21 per day...
Personnel is quite nice, but they need some improvement: I forgot a newly bought T-shirt (in its original bag) in the room and they didn't notify me about this. They only checked 2 days later when I discovered the loss and they sent it to me by post (on my expense). Normally at this class of hotel, or any other, personnel should notify the traveler immediately about found items in the room. I am absolutely sure that the maid noticed that in a matter of minutes after leaving the room, as they check the minibar for the check-out...

Room Tip: Avoid room 402; it is small and on the corner
See more room tips
  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TVprod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda_Pokorny, Leiter Gästebetreuung at Novotel Wien City, responded to this review, 3 June 2014
Dear guest,

First of all I would like to thank you for taking time and writing about your experiences at the Novotel Wien City.

I am terribly sorry, that our service did not meet your expectation. Please except my sincere apalogies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and hope to get the opportunity to better serve you in near future.

Kind regards,
Magdalena Chudzik, BA
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Wien City

Property: Novotel Wien City
Address: Aspernbrueckengasse 1, Vienna 1020, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#59 Family Hotel in Vienna
#80 Business Hotel in Vienna
#82 Romantic Hotel in Vienna
#89 Luxury Hotel in Vienna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Wien City 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel Wien City enjoys a premium location in the heart of the historic city centre overlooking the Ringstrasse. This modern upper-midscale hotel offers 122 airconditioned rooms, 2 suites, 2 exclusive boardrooms, an exceptional restaurant with a bar, agym and sauna. Stephansplatz is only 500 m or 10 minutes walk away. Relax in the nearby Stadtpark (City Park) or on the lively banks of the Danube Canal. Parking is available nearby and there is an underground station right outside the hotel. ... more   less 
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Also Known As:
Novotel Wien City Hotel Vienna
Novotel Hotel Vienna
Novotel Vienna
Vienna Novotel

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