We arrived at this hotel around 1030pm, we had to wait a little while to check in as there was only one person at the front desk and he seemed to be a trainee.
In the reception area there is a good coffee machine but no milk, strange. The wiiffi is really strong and we didn’t have a problem with it.
Once, we check in we made our way to our rooms which were on the 5th floor. I’d booked 1 x double and 1 x twin (there was four of us). Well, we ended up with 2 x twin rooms. On arrival to our twin room, which was meant to be a double, the roof was leaking and it wasn’t a little leak! It was a big leak over the middle of a bed. We quickly went back down to reception to sort it out, then had a long wait again as someone was checking in. The receptionist told us there were no double rooms left for the night, which I found hard to believe and then I said I’d like some money back he said talk to my manager in the morning. Needless to say we were pissed off. On top of this, the twin room faced some sort of construction site, and as you can’t control and temperate we had to leave the window open a bit. It was so noisy. Ask for a room facing the road, it will probably be quieter.
We spoke to the manager the next morning, who changed us to a double WITHOUT any apology. Nothing. This is why I’m giving the hotel a 2 star, there are plenty of hotels to choose from in Tromso so, shop around.
The double rooms in my option are REALLY small you can barely get around one side of the bed which is situated at a strange angle. You don’t get any of those cute little toilettes you expect from this standard of a hotel either. There is mini bar in each room, but no price list so stay away!
Breakfast is really good, a great selection of all types of food… fresh bread, nuts, waffles, meats and cheeses. You can take away lunch for around £7-8. We took our own snap lock bags and made our own lunch free of charge, it was great.
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