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“Frustrating”

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Clarion Collection Hotel Aurora
Ranked #7 of 18 Hotels in Tromso
Certificate of Excellence
Reviewed 25 November 2013

Reading the mixed reviews you'll get the message.

The hot tub under the moonlight is magic.
The breakfasts are good - when they don't run out of key items.
The rooms are fine - but dew with views and NO storage space.
Great location.

Staff very hit and miss. Keen to help but frequently off-hand and purveyors of wrong information ( sending some friends in a taxi to the closed cable car!)

Would I stay there again? Yes. But lower expectations and determine to be assertive :-)

Stayed: November 2013, travelled with friends
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 October 2013

Rooms at the rear side have a terrible view and are somewhat depressing
You may hear your neighbours. Breakfast is not more than average. Altough we booked for 5 nights, we decided to leave after one night.
Certainly not a 4 star hotel.

Stayed: October 2013, travelled as a couple
3  Thank HSLB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

I have this evening returned form a business stay at the Clarion Hotel.

Check in to begin, with was swift and our kind check in staff member directed us quickly to our rooms.

My room was very nice. I was given a superior room which had 2 twin beds. I had a TV and a well stocked minibar. I had 2 high-backed chairs in the room which suited the décor very nicely. The room overall was large and spacious however didn't have much wardrobe space. The bathroom was again, large and spacious and had a lovely walk-in shower. There was also a toilet and sink in the bathroom and plenty of towels. The bathroom had a very nice heated floor.

I had a lovely stay overall in the Clarion. Thanks to all of the staff.

  • Stayed: October 2013, travelled on business
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2  Thank Simon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013 via mobile

Hot tub under the northern lights.

What more can you ask?

Room, food, clean, good service right in city center.

Helpful and nice people

I got a big room. Not a good view but that is aveilible

Nice, clean bathrooms.

Good ventilation. Nice hallways

  • Stayed: September 2013
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2  Thank BioLum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2013

Got a clean, big room - were upgraded to a superior room. The receptionist were very welcoming and informed very well about the hotel.
Large breakfast buffe with everything you need and good strong coffee.
Central location in Tromsø, I will be staying here the next time I am in Tromsø

  • Stayed: October 2013, travelled on business
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1  Thank Gravert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

The hotels in Tromso seem much of a muchness in terms of price and room quality. Unfortunatly you're not going to get a boutique hotel 400 km north of the Arctic Circle so its a case of the best of an average bunch. The rooms are nothing special but their modern, clean and functional. What sets this hotel apart from its competitors is the roof top facilities. We spent the first night chasing the auora and then explored the town and did the various attractions the next day, by the afternoon we were pretty exhausted, so we headed to the roof and had a suana followed by the hot tub. It was incredible. It was just my wife and I and we spent an hour and a half by our selves just staring at the view, relaxing and enjoying being hot in the cold.

The other special needs to go to the front desk staff. I've been pretty fustrated in general with the quality of hotel staff across scandanavia but the front desk staff we had at the hotel were wonderful, in particular Victoria who went to special efforts to help us try and locate something we'd lost at Oslo Airport. Her boss seemed to think she was spending too long helping us and told her to move on, but we appreciated how genuine and lovely she was.

Don't be decived by their website, based on the location and buildings around only a small number of rooms can physically get a view over the water, so I would say don't expect to get a view but enjoy it over breakfast and from the rooftop.

Location is excellent, right next to everything. Breakfast was also pretty good.

If you're coming to Tromso I wouldn't consider staying anywhere else.

  • Stayed: September 2013, travelled as a couple
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1  Thank mrrplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

The location - right at the harbour of Tromsø - and the quite stylish harbour, and the very, very good breakfast buffet is not matched by the quality of the rooms, which is average and in need of some updating.

  • Stayed: August 2013, travelled on business
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Thank batravn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel Aurora

Address: Sjoegata 19-21, Tromso 9008, Norway (Formerly Clarion Hotel Bryggen)
Phone Number:
Region: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Tromso
#4 Romantic Hotel in Tromso
Price Range: £99 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Clarion Collection Hotel Aurora 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
Modern design on the pier! Feel the snow in your hair while resting in our outdoor jacuzzi under the Northern lights or during the summer while sun is shining all day and all night. Our excellent staff will be more than happy to serve you at all times whether it is regarding adventure bookings, restaurant recommendations or other enquiries you might have. We offer coffee/tea and a selection of fruits all day, homemade pasteries or wafles in the afternoon and an evening buffet with salads, soup, hot dish and dessert - all of this FREE OF CHARGE!Fantastic sea view from the diningroom, the outdoor jacuzzi and some of our superior rooms. All common areas were renovated in 2012 an all rooms got new floors, new easy chairs and new fabrics. All bathrooms have heated floors. The hotel is very close to all main attractions in Tromso and only a short walk from the Hurtigruten pier, the airport bus and all other buses that will take you around where ever you would like to go. ... more   less 
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Also Known As:
Clarion Hotel Tromsø
Clarion Tromso
Tromsø Clarion

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