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“Breakfast? Not if you're early!”

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Clarion Collection Hotel Aurora
Ranked #5 of 18 Hotels in Tromso
Certificate of Excellence
Eidsvag, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Breakfast? Not if you're early!”
Reviewed 12 April 2014

Room was ok, nothing special either way, but clean and neat. Went to breakfast, and was told that it didn't open until 7. I mentioned that I had an appointment at 7, and just needed a bit of breakfast and coffee. No Luck, not possible, nothing to be had. Otherwise the breakfast staff and chef would get mad. All this for kr 1620. Never again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NordicChoiceHotels.com

Helpful?
1 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
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Singapore
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 April 2014 via mobile

Went to Tromso to chase the Northern Lights. A popular hotel, had all the usual amenities...just a few of things stood out.

1. Thanks to our friend's recommendation, we were glad to have forked out a bit more to get the extremely limited room with a balcony. Only 3 such rooms? Spectacular view, especially on a clear day.

2. Extremely close and convenient proximity to the major pick up point for most activities which is a central car park close to the pier. Don't have to walk in the cold!

3. Sebastian, the warm & friendly front desk manager. Chatty and hilarious, he's always quick to offer ideas and recommendations for activities around the area!

In all, a lovely stay.

Stayed March 2014, travelled with friends
Helpful?
5 Thank SingaporeStef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, 30 May 2014
Thank you so much for rating us on Trip Advisor, this is very appreciated as we always work to improve our services.

We are so happy to see you enjoyed your stay with us and that Sebastian made an impression on you :-)

Have a nice day and welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LICHFIELD
Level 6 Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 6 April 2014 via mobile

The hotel was very busy when we arrived but the staff checked us in quickly and efficiently. We had a wonderful view from our balcony of the harbour, bridge and Arctic Cathedral ( these rooms are limited so make sure you book early for a view). There is a jacuzzi on the top floor with wonderful panoramic views which was great. Very comfortable beds and neat rooms together with a very generous and well appointed breakfast made for an excellent stay.

Stayed March 2014, travelled as a couple
Helpful?
2 Thank tmlb63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014

We stayed for 4 nights at Clarion Hotel Bryggen, when we first arrived our room wasn't ready (we did arrive early so this was expected) we told we leave our bags in an unlocked conference room, when we returned later the new staff at least looked horrified by this.

They attempted to give us a twin room when we had booked a double (apparently their reception system showed our booking as a twin), we booked directly with Clarion so there was no excuse, I had noticed other reviews mentioning this which is why I booked directly to attempt to avoid the confusion.

The rooms are basic with plenty of space, but no drawers or wardrobe to unpack any clothes, only 3 coat hangers which have to used for winter coats.
Room was very hot at all time, only way to cool it down was to open the window.
Bathroom floor ended up wet all over after a shower.

Only tea and coffee is in the foyer, that is nothing but mini bar in the room.

Rooms in this hotel have to be locked when you exit, the magnetic stripe room keys have 2 stripes 1 side unlocks, the other side locks, if you don't lock after you leave your room will be unlocked, this was not explained until we complained that the room wouldn't lock.

On Saturday night there is a 3am night club directly across the road, though this would only impact a small number of rooms.

Breakfast buffet was good, with plenty of variety.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank adhseidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 April 2014

From the Airport get the bus to the city centre, which is expensive at £10 each return for 15 minute travel (but most things are expensive in Norway)
Excellent hotel and very close to one of the bus stops (walking time less than 5 minutes)
Rooms comfortable, clean and superb shower rooms. Hot tub on the outside is lovely and you get amazing view of the harbour and mountains beyond
Superb food in the hotel and very friendly staff, superb varied choice for lunch and plenty of it and caters for all dietary requirements (lactose free options, gluten free options, and others)
Other staff also friendly and helpful,
Definitely worth checking out if you get a chance and if you book via tromsoadventures if you do any sledding / snow mobile trekking you wont be disappointed

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
102 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 31 March 2014

The hotel has a great location , its within walking distance from the attractions, public transport , shopping and restaurants. I like the rooms , they were the largest we got during our lapland tour! They are functional and tidy. They have a nice restaurant serving a great breakfast buffet overlooking the harbour. The sauna and gym is good , with a outdoor hot tub!!I also liked the tea / coffee counter in the reception Reception staff was helpful. The airport bus stops just behind the hotel. The have a good car park , if you have a car but beware they make for a full day even if you park for 10 mins!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank prachi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level 5 Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 March 2014

Excellent location by the harbour with excellent views, and walking distance to the the town centre.
Very few rooms however have a harbour view, so if this is important to you, then book on the hotel's website or by phone.
Our room was clean and warm and we were not bothered that we had no harbour view as we were out and about all the time.
Staff are friendly, efficient and very professional. There is complimentary tea and coffee 24hrs in the lobby and breakfast was really good.
I do agree with other reviewers that the 'wet style' shower rooms are not ideal, but this was not an issue for us... We would stay here again if we go back to Tromso...

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sam_19London_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel Aurora

Property: Clarion Collection Hotel Aurora
Address: Sjoegata 19-21, Tromso 9008, Norway (Formerly Clarion Hotel Bryggen)
Phone Number:
Region: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Tromso
#2 Business Hotel in Tromso
#4 Romantic Hotel in Tromso
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Clarion Collection Hotel Aurora 4*
Number of rooms: 121
Official Description (provided by the hotel):
Modern design on the pier! Feel the snow in your hair while resting in our outdoor jacuzzi under the Northern lights or during the summer while sun is shining all day and all night. Our excellent staff will be more than happy to serve you at all times whether it is regarding adventure bookings, restaurant recommendations or other enquiries you might have. We offer coffee/tea and a selection of fruits all day, homemade pasteries or wafles in the afternoon and an evening buffet with salads, soup, hot dish and dessert - all of this FREE OF CHARGE!Fantastic sea view from the diningroom, the outdoor jacuzzi and some of our superior rooms. All common areas were renovated in 2012 an all rooms got new floors, new easy chairs and new fabrics. All bathrooms have heated floors. The hotel is very close to all main attractions in Tromso and only a short walk from the Hurtigruten pier, the airport bus and all other buses that will take you around where ever you would like to go. ... more   less 
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Also Known As:
Clarion Hotel Tromsø
Clarion Tromso
Tromsø Clarion

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