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“Excellent value hotel. Unbelievably friendly staff”

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Clarion Collection Hotel With
Ranked #1 of 18 Hotels in Tromso
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent value hotel. Unbelievably friendly staff”
Reviewed 8 October 2013

The only bad thing about Norway is that the chance to write "excellent value" is rarer than an undercooked reindeer steak. But this hotel is. I booked as part of a flight/hotel package, and I got a good deal (for Norway).
The hotel's (standard) rooms aren't huge, but super clean, comfy and with everything you need. The breakfast is great, and the free afternoon waffles, constant tea and coffee and evening meal becomes increasingly attractive as you realise just how expensive everything else is when you go out. I was even charged less for a beer (from a can) than I was in the pub.

But what makes this hotel - and perhaps it's just Norway in general - is the amazingly helpful and friendly staff.

From a kept plate of food because I was arriving late to a (very late) check out for my afternoon flight home so I could have a shower after a morning's hiking, nothing was too much trouble. You feel treated like a friend.

Obviously I'm sure that for more money there are even better hotels in the city, but I have no hesitation in ticking 'excellent', because this place is more than just 'very good'.

And if you're in any doubt about whether to visit Tromso in general, then do. Fabulous place.

Room Tip: Fifth floor has good view even facing away from the harbour. No noise issues. The Sauna/Gym offers a...
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Rodwsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 23 October 2013
Dear guest,

Thank you so much for this feedback!

Hope to see you again in the northern lights season!

Best regards from the staff of Clarion Collection Hotel With!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (399)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
Johannesburg, South Africa
Level Contributor
111 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 7 October 2013

When I stayed at the hotel, there was only a desk in the lobby and the lift was out of service. I was travelling light and could manage to get my luggage up to my room with the stairs, but as a single female traveller, it would have been good to at least have been offered some assistance. Similarly, there seemed to be a lot of random people sitting on scattered chairs in the lobby just asking guests questions as we walked in. It was a strange experience but I assume that once the work is complete these issues will no longer exist. The room itself was reasonably sized and had a beautiful view of the Arctic Cathedral. The location was also perfect and I walked everywhere. As a single traveller, the convenience of breakfast, waffles and supper in the hotel was greatly appreciated. Perhaps one criticism is that the supper started late and almost caused me to miss my tour. I think the changes being made to the hotel will lead to a four star rating and I would stay here again.

Stayed September 2013, travelled solo
Helpful?
1 Thank SonyaS102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 10 October 2013
Dear guest,

Thank you for your feedback!

We are sorry to hear that you are not quite satisfied With your stay!

Our policy in the period was to always ask the guest if they needed help With their luggage.

We hope to see you again with us and we promise to give a better experience. We are more than happy to give you a free upgrade to a larger room at your next stay!

Welcome to our new reception, lobby, dining hall, lounge and elevator.

Best regards from Clarion Collection Hotel With
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, England, United Kingdom
Level Contributor
290 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 5 October 2013

The views across the bay to the Arctic Cathedral are fabulous, and the rooms very comfortable indeed. There are free waffles in the afternoon, and frankly you don't really need lunch as well. Dinner is good if rather standard but it's central and worth staying at least a couple of days to take in the attractions of the town.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Helen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 10 October 2013
Dear traveler,

Thank you for Your feedback! It is much appreciated!

Welcome back!

Best regards from the staff of Clarion Collection Hotel With.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 September 2013

Old worn and dark rooms with a nice fjord view. Need major refurb.
Allmost no overhead lamps in room
No power sockets for PC at working desk, no power sockets for mobile charger close to bed.
Restaurant closed for refurb, so maybe also rest of the hotel also will be better next time .

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank John-Hestnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 19 September 2013
Dear guest,

Thank you for your feedback!

We are renovating as we speak, and the first floor will be done in about a week. We will also update our rooms.

Hope to see you again.

Best regards from clarion collection hotel with!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kandy, Sri Lanka
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 August 2013

We stayed one night in this hotel. The room we stayed in was tiny, but expensive. Unfortunately, the hotel does not have its own parking so we had to park our vehicle in a public parking stop. It cost 80 NOK for 12hours. Food was ok.
There has no wardrobe. The bathroom was clean but when showering, the water ran out of the shower area. This should be renovated. There was no door lock in the bathroom. The bed was quite comfortable, street noise didn't bother us. The rooms were clean. Considering it is rated so highly on Tripadvisor and other booking sites I was expecting so much more, truly disappointed.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Ruwi87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 19 September 2013
Dear guest,

We are sorry that you where not satisfied with your stay!

We are in the middle on renovating and hope to see you again to see the changes.

Best regards from the staff of clarion collection hotel with!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
italy
Level Contributor
450 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed 21 August 2013

I have to be honest and straight. This hotel is nice and I saw very good reviews about it but my experience has been not so positive and I had to change hotel to go to the other Clarion in front of this. I think that we hit a combination of unlucky events but also we faced a cold welcoming at arrival. We have tried and appreciated other Clarion formula, with light dinner included, but here the quality and the level of dinner has been disappointing. Also because there are no lights on the buffet for an electrical inconvenience and the food was only vegetarian and so "poor".
Secondly the only lift was out of order. The standard room was also small and not so nice, considering the high price and the service too appeared us not in the normal standard of quality we found everywhere in Norway.
At the end the management was very kind and understood our impressions, giving us the option to change hotel. The point is that the hotel is a bit old and need to be reviewed in order to maintain the standard and the value it claims, considering also the external appearance and the very nice location.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank lionitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 23 August 2013
Dear traveler,

Thank you for your feedback!
We are sorry to hear that you are not quite satisfied with our hotel.

We are working on changing the issues, as we have ordered new lights(broke down 2 days ago) , renovation of reception and dining hall, elevator and upgrade of rooms .

Welcome back!
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finland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 August 2013

Our room was a family room and we stayed there for one night. Room was very big and there was nice 46 inch television also with viasat channels. Overall the hotel is very basic but I chose this hotel because of the free food. In the afternoon you can make your own woffels and in the evening there is a buffet.
Customer service could have been more welcoming and the elevator does not work properly and they did nothing about it when I mentioned.

Room Tip: Family room is a best choise even for couples.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank HotelguyFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, 23 August 2013
Dear traveler,

Thank you for your feedback!

Hope to see you again,

Best regards from the staff of Clarion Collection Hotel With!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel With

Property: Clarion Collection Hotel With
Address: Sjogata 35-37, Tromso 9291, Norway
Region: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Tromso
#1 Romantic Hotel in Tromso
#1 Green Hotel in Tromso
#3 Business Hotel in Tromso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Clarion Collection Hotel With 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Clarion Collection Hotel With is perfectly located in the harbor of the city center. Here you are only 50 meters away from the main street of Tromso, close to restaurants and shopping. At all Clarion Collection Hotels the guests have included breakfast, coffee/tea all day, waffles from 15:00(3pm)to 18:00(6pm) and light evening buffet from 18:00(6pm) to 21:00(9pm). The light evening buffet consists of one hot soup, one hot dish and bread. Not a big dinner buffet, but for most of our guests a really satisfying dinner. This makes Clarion Collection Hotel With a really cheap alternative for tourists visiting Tromso. We also offer a relax room with sauna and a steam room at the top of the hotel. Welcome to a warm and friendly hotel where you can feel at home. ... more   less 
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Also Known As:
Clarion Collection With Hotel
Clarion Collection Tromsø
Clarion Tromso
Tromsø Clarion

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