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“Northern hospitality that works”

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Clarion Collection Hotel With
Ranked #1 of 18 Hotels in Tromso
Certificate of Excellence
GreenLeadersPlatinum level
Singapore, Singapore
Level Contributor
102 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Northern hospitality that works”
Reviewed 21 April 2014

The stay at Clarion Collection Hotel With was a memorable experience. My wife and I spent four nights there in mid March, to visit this unique town and to see the Northern Lights. The location is along the beautiful harbour, and is central to many transport (local buses would take you to most attractions, and the airport express coach stop is just around the corner), restaurants, local landmarks, and cruise terminal. The room size is reasonable and if available, choose the harbour facing room, which one could appreciate the ever changing scenes of the harbour at different times of the day. This is not the ultra luxury type hotel, however it does give its guests a homey feel of the Northern hospitality and a sense of exploration with the tasteful deco - that is appropriate and it flows with the environment. Staff is helpful, polite, and attentive – they even help us book tickets in Oslo while we were out sightseeing during the day.

In-house dining is great – food is fresh, with a wide range of choices at the buffet breakfast, while the dinner buffet main is changed daily with quality comparable to other restaurants. The pluses are that both meals are already inclusive in the price that set Clarion Collection Hotel With apart from the rest. As other reviewers have commented, there is also waffle making in the late afternoon, for those who are hungry, which is a nice idea.

This is without doubt the first choice hotel to consider when visiting Tromsø.

Room Tip: If available request a harbour facing room. The scenes are beautiful!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tobeslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 28 April 2014
Hi tobeslo.

Thank you for such a generous review and thank you for choosing us for your stay in Tromsø. Hope you got to see the lights after your long travel and that you enjoyed us and the town.

Hope you return back to us another time.

Best regards
Øyvind Vassbotn
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
London, United Kingdom
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 April 2014

very nice hotel set on the waters edge on a quayside with some other hotels and restaurants. A short walk to the city centre, less than 200metres to the bus station with links to the airport. the staff are very well trained, curtious and polite, the are informative regarding the city. the hotel restaurant throws up various dishes from the world over. the rooms are very clean as is the whole hotel. there is a canope on the quayside which makes sitting down looking over the water with coffee or beer very relaxing.

  • Stayed July 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CraigsdSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 28 April 2014
Hi CraigsdSmith.

Thank you so much for the review from your stay last summer. We are glad you had a nice time with us and hope you return back.

Wish you a nice summer.

Best regards
Øyvind Vassbotn
Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 April 2014 via mobile

Stayed there from 27th till 31st March:

Pre-stay review:
email responses were very prompt usually within 24 hours. very efficient front desk at check-in. paid extra NOK150 for harbour (well worth). however, our request to avoid a slanted roof room was overlooked as our room was on the 5th floor (made this request for hubby; worried that the roof cause discomfort due to his height of 1.85m). no serious discomfort was experience though.

Room review: small basic room with all amenities and good view. 2 downsides; 1) despite booking a double room (as it was our honeymoon) the bed was made up of 2 single bed and separate mattresses placed together; this was really uncomfortable as there was a wooden beam in the center of the bed so not much of a honeymoon bed. 2) the window view was great but can only be open up to like around 30deg. Understand this from safety aspect cos the windows were huge and hung low, but it was difficult to take good photos through the small window opening.

Meals review (the ready supply of hot water at the restaurant is greatly appreciated):
breakfast was adequate though it was exactly the same offering every day. By the 3rd day, we started only taking the cereal on the breakfast table (the cereal was totally divine; never tasted such good cereal before... seriously!!!) will be good if the waffle machine is available at breakfast.

Afternoon waffles is especially welcoming if there's a snow storm outside. On our first day, there's barely 5-6 guests queuing for waffles and we had a great time. we could make the waffle, leave it at the machine to cook & have tea while waiting. seems to me the waffles taste better if we can wait an extra minute after the light turn green. 2nd day on, there was always a long queue, and thus no such luxury.

The evening meals were the real bonus!!! The food items changes everyday and we can always find something good. On one occasion, we had hot cream shrimp bisque. Another occasion, we had salmon. Yet another, we had fried rice (rare for European cities).

We also like to compliment the front desk for their help in booking airport buses for us in Oslo. We had trouble as the site was in Norwegian. They also willingly helped us print the tickets (something even the int'l names may not do in European cities).

Overall: best value & good service

Stayed March 2014, travelled as a couple
Helpful?
Thank aurora0008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 28 April 2014
Hi aurora0008.

Thank you for the extensive and nice review of us. You are touching onto a few good points which I will take with our staff to provide better service on next time. By upgrading, they changed room category, and then all the previous considerations were most likely overlooked.

I am glad you enjoyed your stay with us and in Tromsø, after such a long trip.

We hope you return back to us one day :)

Have a lovely summer.

Best regards
Øyvind Vassbotn
Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karesuvanto, Finland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 April 2014

Everything was great, for low price breakfast, dinner, waffles and fruits included, i'm totally satisfied :) the staff very nice as well, the location is great. I wish to visit back soon! Really recommended!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NordicChoiceHotels.com

Helpful?
Thank Zsuzsanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 28 April 2014
Dear Zsuzsanna K

Thank you so much for the kind words.

I hope to welcome you back to us soon!

Best regards
Øyvind Vassbotn
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 April 2014

We had a superior room overlooking the harbour which was so nice! After a week of terrible weather, we finally had clear sky on our last night and guess what, we saw the aurora right in front of the hotel!

You shouldn’t expect a formal big hotel like those you find in big cities. It’s more like a boutique/ homely hotel. The hotel rooms were designed based on a cabin theme and it’s like you were on an old cruise. If you ever wonder why the hotel is called With which was the question we had when we found this hotel, With was the name of a captain who first opened the Norwegian Fjords for public use or something. It was a great stay, with breakfast and light supper included, and you could make waffles for tea, although I would prefer more varieties for breakfast as light chasers like us usually stayed for at least several nights and it would be nice to have something different every morning. Supper was kind of ready-made and re-heat but as it’s included in the rate, I can live with that. You can always go to the restaurants nearby. The hotel manager actually had some suggestions in the booklet in the room.

I would really like to mention the gentleman serving coffee in the morning. He’s definitely the most proactive staff of the hotel that I’ve met. Whenever he’s there, he’d go round the tables asking whether anyone want any more coffee, with big smile on his face. He really made my days. I would give him a prize if I was the hotel manager!

Room Tip: Book a superior room, you’ll get a bigger room and guaranteed habour view!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DizzyMoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 28 April 2014
Hi DizzyMoss.

Thank you so much for the nice review of us and your stay.

I am really glad you got to experience the northern light in your stay with us. Weather have been very unstable lately, so good that it opened up and you got to enjoy the lights :)

I will pass on the very kind words to our kitchen manager Per Ivar which you are referring to. I am sure he will appreciate it, I do very much at least.

best regards
Øyvind Vassbotn
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
166 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed 10 April 2014

After doing research in tripadvisor and other forums, I decided to book here and send an email to the manager. I got immediate response and help in choosing the rooms. We got one harbor facing room for us and the opposite room for kids ( non harbor facing and cheaper - kids were too happy with the free wifi in room to bother about the view )
We reached late and had a rental car. They had already got us a parking spot outside the hotel for our 5 days stay. Greeted by very friendly reception staff who was also kind enough to have kept some food out for us that she heated and served.
Rooms are good ( could do with a wardrobe though !), well heated and clean. Toilets are good and so is the furniture. Nice large TV, tea coffee facilities are great.
Breakfast is good with a lot of choice. The menu is same every day so I would recommend rotating your choices. There is a nice 24 hours tea coffee machine there which can be a good welcome when you return at odd hours from northern light sighting trips. The amount of tea coffee we consumed would have cost us a huge packet elsewhere.
The afternoon free waffle is a big hit and sometimes the two machines have a queue of people, so maybe in peak season they can have more machines.
The light dinner in the evening is not so light and daily change of menu of hot food saves you a lot of money especially as we were a family of 4.
Gym, steam and sauna on the top floor is very nice and relaxing.
The river and bridge view from the rooms are good.
I would strongly recommend river facing rooms at the extra cost. Compared to the total cost of your trip this extra is nothing but the view changes the entire character of your holiday. The non river facing views are quite depressing.
Hotel management is highly efficient, friendly and professional.
As food is expensive in Tromso, it is actually a big saving staying here even though the hotel costs may look high on first glance.
All in all I dont think you can find a better place with this combination of hardware, service, view and cost

Room Tip: Harbor facing room on high floor. Dont even think otherwise
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arun P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 28 April 2014
Dear Arun.

Thank you so much for the generous and extensive review. It was an honor to be hosting you during your visit after such a long travel. I was really pleased to hear that you got to see the northern lights, even thought you had to drive far to see it due to bad weather conditions in Tromsø at that time.

Thank you so much for the magnet. We appreciate it a lot.

Wish you and your family all the best and hope you return to us in Tromsø one time.

Best regards
Øyvind Vassbotn
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 7 April 2014

We stayed for 1 week at this hotel and came back, totally relaxed. There was nothing to worry about at the hotel, the food was great, the room was superb and the staff was friendly.
The evening meal in particular was really something to look out to, every single evening that meal was really good. The one thing that coudl have been better was the deserts... these were somewhat dissapointing in comparison to the rest of the meal.
The room we had (409) Had a simply amazing view of the docks, the bridge, the ice cathedral on the other side of the water and the mountains behind that to complete the breathtaking view.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NordicChoiceHotels.com

Helpful?
Thank Mario R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oyvind V, General Manager at Clarion Collection Hotel With, responded to this review, 10 April 2014
Hi Mario R.

Thank you for your nice review. How gGreat that you enjoyed your stay with us, and we hope to welcome your back soon :)

Best regards
Øyvind Vassbotn
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel With

Property: Clarion Collection Hotel With
Address: Sjogata 35-37, Tromso 9291, Norway
Region: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Tromso
#1 Green Hotel in Tromso
#1 Romantic Hotel in Tromso
#3 Business Hotel in Tromso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Clarion Collection Hotel With 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Clarion Collection Hotel With is perfectly located in the harbor of the city center. Here you are only 50 meters away from the main street of Tromso, close to restaurants and shopping. At all Clarion Collection Hotels the guests have included breakfast, coffee/tea all day, waffles from 15:00(3pm)to 18:00(6pm) and light evening buffet from 18:00(6pm) to 21:00(9pm). The light evening buffet consists of one hot soup, one hot dish and bread. Not a big dinner buffet, but for most of our guests a really satisfying dinner. This makes Clarion Collection Hotel With a really cheap alternative for tourists visiting Tromso. We also offer a relax room with sauna and a steam room at the top of the hotel. Welcome to a warm and friendly hotel where you can feel at home. ... more   less 
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Also Known As:
Clarion Collection With Hotel
Clarion Collection Tromsø
Clarion Tromso
Tromsø Clarion

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