We visited as a family of three in February after booking our holiday through Expedia.co.uk.
Our first impressions were of a very cold reception as we were told that we had to pay another £20 per night for a rollaway bed for our 6 year old daughter despite the fact that we had booked directly as a 'family of three' on the Expedia site. The uncaring receptionist didn't consider for one minute that we had just walked in from a long journey from England and could demonstrate that we had paperwork for three people. We were informed that there was a commentary in the small print on the site to this effect. When I asked why would I book a room for three people with only a double bed I was told that sometimes people would share the bed with their children! Really?? Up to what age? 12? 16? Come on Radisson get real.
After leaving this 24 hours we complained to the Manager who agreed not to charge us an extra £80 for the four nights...on the basis that we understood they were doing this exceptionally.
This incident was a shame as the actual quality of the hotel was surprisingly good and location superb.
In terms of the room we had gone for the larger business room ...well that's what it said on the website. Whilst the room was of a good standard it was quite small without a bath, there was very little hanging space and the cable tv that they talked about didn't work at all, All you had was a few standard channels which was very disappointing.
We had a room on floor 7 and had a view of the harbour which was okay but the other side of the hotel with views of the bay would have been much better.
Breakfast was ok apart from the obligatory non working toaster and the hotels inability to deal with what appeared to be coach loads of tourists from the various cruise ships.
Other disappointments were that there was no bar open in the hotel forcing you next door to the local bar which was not really child friendly.
On the positive side the hotel did have the local tour company based in reception and it was a good base for the dog sledding or other arctic activities that you wanted to do.
The viewing lounge was great...especially if you turned the lights off... to look for the Northern Lights which amazingly we saw from our room and then on the street later that night at 23:00. Incredible...! Suggestion...put a bar in the viewing lounge or offer a drinks service.
Overall Tromso is more of a hub for other activities although we did enjoy walking around the town, dog sledding, going to Polaris and the Arctic Cathedral.
There isn't a great deal of choice for hotels of this type and I would therefore say that you would have no alternative but to book in here if you are looking for a large chain hotel. However I think the staff know this and I think that this comes through with a little too much arrogance in terms of customer service.
Finally watch out for the taxi drivers ripping you off with a meter that already starts of at a third of the fare! This is a very expensive place so be aware and look out for the local Pasta Factory restaurant which offered much better value for your evening meals
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- Also Known As:
- Radisson Blu Hotel, Tromso Hotel
- Radisson Tromso
- Tromsø Radisson
- Radisson Tromsø