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“Good location needs improvement”

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Scandic Grand Tromso
Ranked #8 of 18 Hotels in Tromso
Lisbon, Portugal
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good location needs improvement”
3 of 5 bubbles Reviewed 5 March 2014

One of the lifts makes much noise which was hear in my room which was not very close to the lift. Our room had a decent view in a pretty good location.
Breakfast on the first day didn't go so well, there was no staff controlling who was coming in the breakfast room. Besides its risks to the hotel, this fact made a couple sit in a table which was already occupied by our food while we're getting some more, without asking. They even "stole" our cutlery. So we moved to another table. This kind of situation should never happen in a hotel, and that's one of the reason why there should be staff controlling entrance and tables.
Breakfast was fine but there is lack of pastries. Pastries disappear very quickly.

Room Tip: high room to get best views. Try to have breakfast earlier as possible.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NunoNuno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotel Manager at Scandic Grand Tromso, responded to this review, 13 March 2014
Thank you for reviewing our hotel.
We are aware of that one of our lifts are making noise, and we are really sorry for this. But this is the reason why we close it during the night. The lift is planned to be shifted during a couple of years.
It is not common in Norwegian hotels to register guests for breakfast. It is not common that people from outside comes and take breakfast. And that guests steal tables from each other is not a usual problem. We are sorry that this happened to you. Despite this we hope you enjoyed out breakfast. We hope to see you again at your next Tromsø visit!
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456 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • Finnish first
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English first
Aberdeen, United Kingdom
Level Contributor
526 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
3 of 5 bubbles Reviewed 18 February 2014

Stayed for four nights in a 5th floor room at this central Tromso hotel. The airport bus stopped just outside and the check in was quick & efficient. The Reception staff spoke very good English and were helpful in printing out boarding cards for our return trip.
The room was compact and had little storage space. There was only hanging room for two padded coats, no drawer space and suitcases had to be placed on the bed to be unpacked/packed.
The shower room & toilet had cosy under floor heating, which dealt with the water that escaped under the screen every time the shower was used. The beds however were very comfortable and the room spotlessly clean.
The short comings in room design were what reduced my overall rating to average.
The buffet breakfast was extensive and had a great choice of food & beverages and helpful staff circulating to top up coffees.
Grunder Café & Bar in the hotel was a pleasant venue for a meal on our first evening.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MLW28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotellsjef at Scandic Grand Tromso, responded to this review, 21 February 2014
Google Translation
Hei og takk for din anmeldelse. Beklageligvis er nok mange av hotellrommene våre designet for forretningsreisende som bor i 1, max 2 netter. Derfor er det ikke plass til så store kofferter. Men vi er glade for at dere har satt pris på vår frokost, og vårt flotte personell. Vi ønsker dere velkommen tilbake ved en senere anledning.
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New Delhi,India
Level Contributor
173 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

The breakfast was very good and had plenty of variety , the staff particularly at the reception is very friendly and helpful. The junior suites are creatively designed and very comfortable. Even though there were three of us staying in them, it felt spacious enough. Our room had a balcony too. its in the centre of town and close to excellent on all counts

Stayed January 2014, travelled with family
Helpful?
1 Thank Honeygatherer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotellsjef at Scandic Grand Tromso, responded to this review, 16 February 2014
Google Translation
Takk for din anmeldelse av vårt hotell., vii setter stor pris på at du tar deg tid til dette. Ønsker deg hjertelig velkommen tilbake til oss ved ditt neste Troms-opphold.
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Glenbrook, Australia
Level Contributor
145 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 27 January 2014

Stayed here two nights while my husband had some business in Tromso. The hotel was centrally located and although the room was small the beds were very comfortable. We stayed on a Saturday and Sunday night and there was a bit of noise on the Saturday night. We were on the 5th floor. The breakfast was a buffet breakfast and very nice. There was no tea or coffee making facilities in the room which was a real deficit. I asked if I could organise for an iron in the room, and was advised that this couldn't be done, but that I could go to an ironing room and use the iron there. I was given vague directions and couldn't find it. I asked a house maid who pointed me in the right direction - there was no signage saying it was an ironing room. My key wouldn't open the door so I had to find the maid to let me in. If you are looking for luxury I wouldn't stay here, however the location was so convenient and it served us well. While the rooms weren't cheap they were good value for being in the arctic circle and the location.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShineSydneyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotellsjef at Scandic Grand Tromso, responded to this review, 16 February 2014
Google Translation
Takk for din anmeldelse. Beklager at vi ikke fikk vist oss fra vår beste side når dere var hos oss. Kaffe og te fasiliteter har vi kun på våre oppgraderte rom, som koster kun 250 NOK ekstra per natt. Strykerommet skal nå få skilt på døren, slik at det er lettere å finne frem. Takk igjen, og håper at du ønsker å komme tilbake til oss ved en senere anledning.
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Singapore, Singapore
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 23 January 2014

Stayed here one night. I booked a standard room directly online with the hotel website. Room was compact but the bed was very comfortable. Reception staff were helpful. Breakfast is only offered from 7am so if you're leaving earlier, tough luck. Whilst waiting for my bus I did ask for an orange juice and the receptionist was happy to oblige. Parts of the breakfast buffet were already out so I feel they could've offered a pastry and piece of fruit to go if you are leaving earlier. Something to consider. Location is very central and the airport bus stops just outside. I would stay again.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redjazz68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotellsjef at Scandic Grand Tromso, responded to this review, 16 February 2014
Google Translation
Hei og takk for din anmeldelse! Så fint at du hadde et fint opphold hos oss. Beklager at du ikke fikk tilbudet om noe mat i hånda da du dro tidlig, men fint at du iallefall fikk noe å drikke. Våre resepsjonister ønsker gjerne å hjelpe, så neste gang er det bare å spørre om litt frokost tidlig, så skal det nok ordne seg. Alt for gjestene! Velkommen tilbake!
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London, United Kingdom
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

a very well located hotel with great service in the centre of town. The rooms are a bit small but nothing as small as some of the stories I have heard about other hotels.

I liked the fact that the hotel is used more by locals than tourists which gave a more of a local feel.

The breakfast was absolutely brilliant. I would pay extra for it (but we wont tell them that). Tea, coffee and cakes available throughout the day at no extra cost

Room Tip: go for a room with a shower. I had a roll top bath which is great if you like baths. I had a wet bat...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CelestialNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotellsjef at Scandic Grand Tromso, responded to this review, 16 February 2014
Google Translation
Tusen takk for din anmeldelse, jeg skal ta det videre til de ansatte. Velkommen tilbake til oss ved en senere anledning!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 21 January 2014

The location was great, right in the centre close to all amenities. Then again Tromsö is a small town so everything is close by. The breakfast is really nothing special, two choices of bread, two choices of cheese, some cheap cornflakes, stale coffee and orange juice from the machine.
Most of the receptionist were very hospitable, which is not very common in Norway, but one of them, an elderly lady should really be tought some manners! It took her 12 minutes to check us out and couldn't even figure out how to enter a reference number that we requested on our receipt. Not only that, but she kept telling us that she never heard of anyone else asking for reference numbers on receipts (for business accounting purposes). A message to that lady: your job is not to give us your opinion on business matters, you job is to do or at least try to do what your guests ask you for!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank satisfiedwiththebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria K, Hotellsjef at Scandic Grand Tromso, responded to this review, 16 February 2014
Google Translation
Takk for din anmeldelse. Din opplevelse har blitt tatt opp med vår resepsjonssjef. Vi setter pris på din tilbakemelding og ønsker deg velkommen til en hyggeligere opplevelse ved en senere anledning.
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Additional Information about Scandic Grand Tromso

Property: Scandic Grand Tromso
Address: Storgata 44 | Postboks 8, Tromso 9008, Norway (Formerly Rica Grand Hotel Tromso)
Region: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #8 of 18 Hotels in Tromso
Price Range (Based on Average Rates): £
Hotel Class:3 star — Scandic Grand Tromso 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Rica Grand Hotel enjoys a central location right on Tromso’s main street, closest to the best shopping, the most tasty restaurants, the most overpopulated cafes and the wettest waterholes. The Rica Grand Hotel is your best starting point for visiting Tromso and its colourful inhabitants. ... more   less 
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