I am a silver member of "Nordic Choice Club" and always had great experiences with this hotel-chain.
I had a weekend BONUS STAY (1 night) in the Clarion Collection Hotel Folketeateret for 10.000 Bonus Points.
My stay was overall excellent (except unfriendly reception staff) and I enjoyed the great free evening dinner and a wonderful breakfast buffet.
A few weeks after my stay, my credit card company notified me about an unauthorized credit card charge by this hotel. That was very shocking, but I was able to cancel this transaction.
A few weeks later, I received my "Nordic Choice Bonus"- Print-out and saw, that the very same hotel made a false deduction here as well (they deducted the 10.000 points twice instead of once). Also here, I could cancel the wrong deduction without problem directly through Choice-Club.
I found it very strange to have a false credit card charge and a false Bonus charge in ONE stay.
I wrote to letter (registered mail) to the General manager and asked him to investigate how that could happen. NO REPLY. One month later, I sent my request again to the Manager (e-mail).
Again, no reply.
I thought, it would be be obvious for a Manager to apologize for those very delicate incidents, but apparently it was not.
I recommend this hotel, because it is very good, but I advise you to check your credit card statements thoroughly after completing your stay.
- Official Description (provided by the hotel):
- We offer complimentary breakfast buffet and free WiFi included in the price. You will also see that we offer fresh fruit, coffee and tea all day long in the reception area, afternoon waffles or homemade pastries and a light evening meal served in our 7th floor lounge, this also has a nice adjoining room-top terrace. If you want to work-out you are free to use our well-equipped gym. The hotel is situated within walking distance from the Airport Express train, the central station, shops and restaurants.Our entrance is inside the Folketeateret passage were you will also find several restaurants and a theatre. ... more less
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