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“Very poor customer service”

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Radisson Blu Plaza Hotel, Oslo
Ranked #33 of 100 Hotels in Oslo
Lafayette, Louisiana
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very poor customer service”
Reviewed 8 August 2014

Arrive late at night. No Bus Boy to carry the luggage. Front desk flat out refused to help. Asked for slipper. Refused to give because it is only for business traveler. Showed my next flight itinerary to the front desk. She informed me that airport is only 20 min airport shuttle ride without looking at the airport I was traveling from. When I got to the shuttle station, the lady informed me it is in different city then Oslo and it is 2 hours bus ride. Also no bus was going till I would have missed the flight which I missed. It was non refundable ticket and cost me over US $ 750.00. There is never any one at concierge desk. Front desk is always so busy that normally you have to wait 15-20 minutes for simple question. At breakfast hostess was rude and kept asking us to register 3rd person which I had already done but she kept on asking me to do it again. On top of all that, hotel is located in very run down and dangerous neighborhood. At night it is almost dangerous to walk around since there are drugs addicts, drug pusher and prostitutes. When I try to confirm it at the front desk, he said in a indifference style that it is not their fault that hotel is in this locality. He said they just lock the doors at night. He admitted Police comes in to the neighborhood quite often to clean up the area. We had ask for fan since air condition was not working properly. Very disappointed for the money we paid. I would not recommend this hotel to any one.

Room Tip: Don't select this hotel.
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank MSalmanF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 19 August 2014
Dear MSalmanF,

I am so sorry to hear about your experiences at our hotel. Thank you for taking time posting your review on TripAdvisor. We are very sad to hear that the stay did not meet your expectations, this is not the way we want our guests to experience the hotel. We will of course use this feedback for improvement.

Hope we will get the opportunity to see you here again- Welcome back!

Best regards,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (445)
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English first
Malmo, Sweden
Level Contributor
235 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 7 August 2014

This hotel had its days in the 90ties. They had the record of the highest hotel in Scandinavia etc.
But then The Radisson bought the hotel and put it in the "good enough" big business category.
So now it's just a hotel with a view, quite expensive.

Room Tip: Don't go there
See more room tips
  • Stayed March 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank vonlind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 19 August 2014
Dear Vonlind,

Thank you for taking time posting your review on TripAdvisor. We are very sad to hear that the stay did not meet your expectations, this is not the way we want our guests to experience the hotel. We will of course use this feedback for improvement.

Hope we will get the opportunity to see you here again- Welcome back!

Best regards,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trondheim
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 7 August 2014

The hotel is in the middle of everything. If you want to walk and see Oslo then this is the right hotel for you.
The windows in the room are really huge giving one a clear view of the whole city. We loved the in door pool and the sky bar that enabled us to see all the landmarks of Oslo.
We will be back next time we are here.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Machoman6363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 15 August 2014
Google Translation
Kjære Machoman6363,

Takk for at du tok deg tid til å gi oss din tilbakemelding etter oppholdet hos oss. Fint å høre at du trives på Radisson Blu Plaza Hotel og at du er fornøyd med våre fasiliteter.
Håper vi snart ser deg igjen – Velkommen tilbake!

Hilsen fra,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 August 2014 via mobile

Enjoyed a relaxing and restful short stay here.

Staff all incredibly friendly and helpful, and lobby areas are spacious and welcoming, a great first impression. The staff provided detailed direction and maps to various places which was very helpful.

Room had an excellent view over the surrounding areas, with an opening window which permitted fresh air. You need to be careful with the room doors, they don't lock automatically and immediately! You have to lock it yourself, or wait a given time (think it was one minute?) before it locks, which was a first for me in years of worldwide travel!

Bathroom was a little small, but not an issue for one person. There was a nespresso coffee machine in the room but unfortunately mine wasn't working, but again not as issue, tea was available, and I'm sure it would have been replaced if I was staying longer. Wifi signal was excellent and never dropped out.

A very welcome and thoughtful addition for guests staying on business is the nespresso coffee, bottled water, and cereal bars for very early morning check out - a really nice touch and we greatly appreciated that.

Stayed July 2014, travelled on business
Helpful?
Thank JJK150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 15 August 2014
Dear Jeff K,

Thank you for your great review after your stay at Radisson Blu Plaza Hotel. We are very happy to hear that you enjoyed your stay.
We hope to see you again soon – Welcome back to us!

Best regards,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 August 2014 via mobile

This hotel is in a great location right in the centre of Oslo and is close to the water.

The reception is really airy and has a seating area and a piano to listen to some music.

The rooms are large although slightly oddly shaped with huge windows and great views of the city. There is a coffee machine in the room and a large tv.

The bathroom has nice toiletries and a bathrobe.

The hotel Gym is good and the equipment is of a good standard.

Nice friendly staff and an overall enjoyable stay.

Stayed May 2014
Helpful?
Thank ljmtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 15 August 2014
Dear ljmcs,

Thank you for this great review after your stay at Radisson Blu Plaza Hotel. We are very happy to hear that you enjoyed your stay.
We hope to see you again soon – Welcome back to us!

Best regards,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riquewihr, France
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 August 2014 via mobile

Close to the central station and the airport train. Short walk to busses and trams and the T. Made getting all around to the sights very easy. Very accommodating staff. Food in the restaurants was ok but confusing. At the Galway Bay the menu says "small plates" and another column "snacks". Items ordered were large portions. The Caesar Salad contained 2 large breast halves! Given the high prices in Norway we could have ordered fewer items and saved some money and wasted less.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllyB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 15 August 2014
Dear AllyB72,

Thank you for your review after your stay at Radisson Blu Plaza Hotel. We are very happy to hear that you enjoyed your stay.
We hope to see you again soon – Welcome back to us!

Best regards,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
249 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 2 August 2014

It's so easy to get to the hotel from the train station (which was in turn very easy to get to from the airport by Flytoget train). The hotel is actually the tallest structure in downtown Oslo, leading to terrific views from the rooms. Check in was easy, the room and bathroom were spacious, the free wifi worked well (I did a conference call via wifi for work with no issues). Breakfast buffet was huge with lots of variety. Highly recommended.

Stayed July 2014, travelled with family
Helpful?
1 Thank NYCJulieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarje H, Manager at Radisson Blu Plaza Hotel, Oslo, responded to this review, 15 August 2014
Dear NYC JulieB,

Thank you for this great review after your stay at Radisson Blu Plaza Hotel. We are very happy to hear that you enjoyed your stay.
We hope to see you again soon – Welcome back to us!

Best regards,
Tarje Hellebust, General Manager Radisson Blu Plaza Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Plaza Hotel, Oslo

Property: Radisson Blu Plaza Hotel, Oslo
Address: Sonja Henies Plass 3, Oslo 0185, Norway
Phone Number:
Region: Norway > Eastern Norway > Oslo > Sentrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Oslo
#19 Luxury Hotel in Oslo
#23 Family Hotel in Oslo
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Radisson Blu Plaza Hotel, Oslo 4*
Number of rooms: 673
Official Description (provided by the hotel):
Radisson Blu Plaza Hotel is the largest hotel and the tallest building in Norway, featuring 673 rooms and suites. The hotel is conveniently located next to the central railway station, with easy airport access. Shopping and sightseeing is within walking distance. Guests enjoy complimentary access to the swimming pool on the 35th floor and Plaza Fitness on the 37th floor. Concierge service, valet parking and room service is available. ... more   less 
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Also Known As:
Radisson Blu Plaza Hotel, Oslo Hotel Oslo
Radisson Oslo
Oslo Radisson

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