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“HORRIBLE SERVICE AND ROOM”
Review of Scandic Helsfyr

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Scandic Helsfyr
Ranked #47 of 100 Hotels in Oslo
Tampa, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“HORRIBLE SERVICE AND ROOM”
Reviewed 16 July 2013

We had a very bad experience most of all because of the rudness of the people at the Front Desk. The room was clean but very unconfortable. The rates are very high for what service and rooms offer. Will never reccomend this hotel.

Room Tip: This place doesn't have nice rooms.
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank springalways_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rune A, Front Office Manager at Scandic Helsfyr, responded to this review, 1 August 2013
Dear Traveller,
Thank you for your honest response. Rica Helsfyr Hotel strives to deliver the best service to all our guests. We therefore appreciative all the feedback we can get.

I am sorry to hear that you had an uncomfortable situation at our hotel. On behalf of all the staff I apologize for your experience.

We welcome you and your family back to Rica Helsfyr Hotel or any other Rica Hotel and apologize once again.

Best Regards
Rune Aasprong
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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431 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2013

The hotel was comfortable and the breakfast was excellent. Room heater looked as if it was damaged but as wasn't needed was not bothered. As was travelling with a tour bus did not checkout transport into the centre. Staff were helpful and there was a free newspaper in English.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Offia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montigny-le-Tilleul, Belgium
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 June 2013

Poeple are not very enthousiatic!
Room are very clean. The hotel is recent!
No air conditionning and the noise of the highway avoid that you could sleep with the open windows.
Food is OK but very expensive. A beer is served at 15€

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlanLefevre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nescio
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 June 2013

The Helsfyr hotel is well located close to various businesses and on the road to the airport. The city is not too far away. Rooms are not large but clean and well equipped. One thing I don't quite understand is why hotels in Scandinavia don't have black-out curtains? In summer you have sunlight in the rooms at the most ungodly hours. For light sleepers not ideal.

Room Tip: Perhaps get a west facing room if you don't to get the sun in your at four in the morning.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wecoyoteNescio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leuven
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 February 2013

Good location, close to the main motorways into Oslo and towards the airport. 30 minutes drive from the airport without the need driving downtown Oslo. Parking is easy. Decent restaurant for a business trip. Don't pick this hotel for the bar, its expensive (Norway!) and not very nice to sit. Free internet. Request a room in the renovated part of the hotel. Very nice rooms with wooden floor and foor to ceiling windows. Nice and clean bathroom with floor heating. Good working spot.
Pick this place on a business trip!

Room Tip: Request a room in the renovated part of the hotel facing the main parking lot.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Durang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 February 2013

Great service, nice area, great view, clean, nice rooms and an excellent breakfast. Modern hotel, just a few minutes with the tube to the center of Oslo. Room was very clean and the minibar fantastic.
I will stay here for sure in the future....

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BadSector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaarina, Finland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 January 2013 via mobile

I've stayed here numerous times during my business travel. The service is friendly and fast, the rooms are clean and comfortable. The location is good at least for my purposes (close to the metro and on the way with the air port bus).

The breakfast is delicious and offers a wide variety of fruits, vegetables etc. One downside is thievery small "gym" located in the basement. The treadmill is ok, but that's most that you can workout with.

Prices are the Norwegian standard, so very high compared to everything else, so I really can't say that you get value for the money. Unless of course comparing to hotels in the downtown Oslo...

Stayed October 2012, travelled on business
Helpful?
1 Thank T0mi_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rune A, Guest Relations Manager at Scandic Helsfyr, responded to this review, 23 January 2013
Dear Guest,
We are happy to hear that you have stayed with us on many occasions. Thank you for your honest comments. We strive daily to deliver the best service to all our guest and we therefore are happy to hear that you like our service and breakfast. As a guest at our hotel you also get discount on a gym close to the hotel if you need more exercise and fitness equipment. Contact the front desk on your next stay and we will sort this out.

We hope you will return on your next stay in Oslo!

Best Regards
Rune Aasprong
Assistant Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Helsfyr

Property: Scandic Helsfyr
Address: Stroemsveien 108 | Gps Address: Innspurten 9, Oslo 0663, Norway (Formerly Rica Helsfyr Hotel)
Region: Norway > Eastern Norway > Oslo > Gamle Oslo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #47 of 100 Hotels in Oslo
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Scandic Helsfyr 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
Scandic Helsfyr is situated in Oslo, a 4-minute walk from Helsfyr Metro Station and the airport shuttle bus. It offers free public parking on site and modern rooms with free Wi-Fi. All the air conditioned rooms at Scandic Helsfyr have wooden floors. They are equipped with a flat-screen TV, work desk and fridge. Guests can work out at the on-site fitness-room. Relaxation options include a sauna. The main restaurant serves a buffet breakfast, lunch and International dinner dishes. Light meals are available as well. Drinks are available in the Lobby Bar. Oslo city centre is a 7-minute metro ride away. Valle Hovin Stadium and Valhall Arena are both within 500 metres of the hotel. ... more   less 
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