Stayed one night each on two separate occasions in April with two slightly different experiences. The first stay went perfectly. Two rooms reserved, one the specialist family room (like a suite, huge and sleeps five comfortably) and the other a double room (small but quite comfortable). I sent a mail the evening before confirming our arrival, received a response immediately saying that all would be ready (was suitably impressed). Staff were friendly on arrival and our party of seven had a great stay. On the second occasion a week later, when we arrived we were told that the large family room we had booked (there is only one) had been mistakenly given to someone else...I had sent a mail in the morning confirming our rooms and our arrival time, this time no response (I still haven't received one. Unfortunately inconsistent). We ended up having to be accommodated over four rooms and the experience was spoiled for us. Either their booking system has a flaw, staff are not all competent or they purposefully gave the room away (which is understandable when equivalent replacement rooms or better are available, in this instance it was not the case). I never heard from a manager and when asked to speak to one was told he/she was not there. I still have not heard from anyone. Other than this, the hotel is a great place to stay, interestingly and pleasantly decorated and in a good location. Book a larger room if you can as the standard rooms are a little small.
- Official Description (provided by the hotel):
- Our lovely eco-friendly boutique hotel, 10 min walk from Karl Johan, offers a popular organic breakfast and designer rooms with iMac computers covering all multimedia needs. Guests enjoy free access to a Turkish steam bath and sauna. Just 5 minutes' walk from the Royal Palace, Oslo Hotel Guldsmeden's own rooms are elegantly styled with quality furnishings. Each one features a unique combination of luxury Balinese-style decor and Sami-inspired pelts. Free Wi-Fi is available throughout the entire hotel, as well as a 24-hour front desk. Nationaltheateret Train Station is a 3-minute walk from Oslo Guldsmeden. Tjuvholmen and the lively Aker Brygge harbour area are also nearby and offers plenty of bars, restaurants and clubs. ... more less
- Reservation Options:
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- Also Known As:
- Carlton Hotel Oslo