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“Atmosphere and food OK, room not so good”

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Clarion Collection Hotel Gabelshus
Ranked #10 of 100 Hotels in Oslo
Certificate of Excellence
Oslo
Level Contributor
670 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 356 helpful votes
“Atmosphere and food OK, room not so good”
3 of 5 bubbles Reviewed 27 October 2013

We checked in on a Saturday and was given room 419. When we opened the door and went inside we discovered that there was a suitcase and personal properties in the room as someone still was using the room. We went back to the reception and was then given another room- 402. This room was in the old building and facing the road (which had almost no traffic).
When unpacking we discovered that the soap dispenser in the shower was empty and open. The baseboard on the floor was not attached to the wall, the "Whats on" sheet in the information folder showed an agenda for activities for 2012 (almost two years old), the bathroom was not cleaned, the windowsill was in a desperate need of paint...etc Take a look at the pictures so you may judge it yourself (the pictures will be added shortly). There were no ventilation in the room, so you have to open the window in order to get some air.
The atmosphere in the hotel is nice, and the food is very good. It was a pleasant suprise that they serve evening food free of charge.

The area is very quite and the surrondings are nice. However we have stayed in hotels which are much better than this. The hotel needs to be upgraded at least in the old main building. Unfortunately we was looking forward to a nice stay at the hotel, but our expectations were not met, mostly due to the room.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank VacationOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 6 November 2013
Dear VacationOslo,
We thank you for staying at our hotel in October, and are truely sorry that your room did not meet your expectations. We have had a look at the room and fixed all the things you commented on.
Normally, we have good routines on checking the rooms before guests arrives, but this time we clearly did not manage to do this.
Thank you again for staying here.

Trude Havnegjerde Rørvik
Hotel Manager
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723 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
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Amsterdam, The Netherlands
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

I stayed at the Gabelshus for two nights during a work trip to Oslo. The service was very good from the moment I entered the atmospheric cozy hotel to my early morning check out. This hotel offers a light dinner every evening (the soup was delicious) as well as breakfast starting at 7am every morning and, I understand, waffles in the afternoon, which I missed. The room was very comfortable but if you need to work be sure to ask for an upgrade because the basic rooms have no desk. There is an interesting (and small) elevator up to the rooms, which was also cute and the couches and roaring fire in the reading room was a nice plus. The hotel is located on a quiet residential street and I would hightly recommend it for your next stay in Oslo.

Room Tip: Ask for a room with a desk (if needed) and I would recommend a room not right beside the elevator.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starling42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 22 October 2013
Dear Starlng42,
Thank you very much for your positive and informative email after your stay here at Hotel Gabelshus. It is correct that some of our rooms do not have a desk, so thank you for pointing that out. The hotel is more than 100 years old, so we have a big variation of rooms, something for everyones taste!
Thank you for staying at Gabelshus, and remember that you are always welcome back!
Best regards
Trude Havnegjerde Rørvik
Hotel Manager
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Woodbury, Minnesota, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 October 2013

This is a fantastic hotel in Oslo. It is out of the city center in the Frogner area, so it is nice and quiet, but a bit of a trek to many attractions on foot. Tram 13 provides an easy connection to the city center. We stayed in one of the new rooms in the wing connecting the original building to the Ritz. The room was modern, clean, quiet, and very spacious by European standards. Strangely, the wall between the bathroom and bedroom area was glass and see-through (i.e. no privacy). Not sure if this is true of all rooms in the hotel, but something to keep in mind. The food (breakfast and dinner included!) was excellent. They have a wonderful coffee machine that dispenses everything from cappuccino, espresso, machiotto, cafe latte, hot chocolate, and more at the press of a button. Einar at the front desk was very pleasant. Would definitely recommend and would stay here again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 18 October 2013
Dear Daniel S,
Thank you so much for staying at our hotel during your visit to Oslo, very nice to hear that your stay was enjoyable. Thank you for taking the time to write a review on TA. The room you stayed in, is a superior room, we have 11 of these rooms (in the corridor). All these have glass windows between the bathroom and room. The total number of rooms in the hotel is 114, so we do have other types of rooms, and many of them without the glass window.
We hope to see you again at Gabelshus.
Yours sincerely
Trude Havnegjerde Rørvik
Hotel Manager
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Lake Ridge, Virginia
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 25 September 2013

This hotel was recommended by a relative. We had no idea what to expect when we arrived and were so pleasantly surprised. Not only is it a charming and very welcoming hotel, but the extras are almost unheard of. As part of the Clarion Collection, we were offered "make your own" waffles from 3-6 PM, a "light buffet" dinner from 6-9 PM, and breakfast buffet from 7-10 AM. In addition to this, coffee/tea was available 24/7, as was fresh fruit (oranges). Not only were we very surprised at these extras being included in the price of the room, the ambiance was so pleasant, it seemed like a dream: candles and fresh flowers on each table in the dining room; numerous locations to sit and relax (i.e. one room with a fireplace, another with a library feel to it and a television); free chocolates available in the lobby for a nighttime treat. The room was very nice with high speed Internet available. There were exercise/spa facilities available, though we didn't have time for that. And the location was very easy to either catch the tram into downtown or to walk. We loved walking back to the hotel each evening after a day of sightseeing, knowing we would not have to worry about dinner. It is a charming and very user-friendly hotel with a very supportive staff. We cannot say enough good things about this hotel.

Room Tip: The only downside is that even with the window open, we did not get much air flow. We did not explor...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Jeanette49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 27 September 2013
Dear 1Jeanette49,
First of all; thank you for staying at Hotel Gabelshus!
Second; thank you for your detailed and very positive review on TripAdvisor.
I am sure many future guests will choose Gabelshus after reading your review. What you describe there, is exactly the athmosphere we want our guests to feel.
Thank you again, and welcome back!

Best regards
Trude Havnegjerde Rørvik
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 25 September 2013

After a wonderful week long adventure in Iceland, my wife and I landed in Oslo and took the Flytrain to the station downtown early afternoon. After an interesting cab ride we arrived at the Gabelshus in what seemed like a quiet residential neighborhood. The staff got us right into our room and were very helpful in guiding us to excellent cafes in the area to enjoy the sunny day and get a bite. Then we discovered the incredible buffet meals at the hotel and wondered why we needed to eat anywhere else. The sauna was also a welcome addition to our stay. The location is far enough out to be quiet and residential but we were able to walk thru much of the city to the waterfront and the beautiful opera house. The hotel spaces and our room were very comfortable and pleasant to be in. If we are ever back in Oslo, can't imagine staying anywhere else.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 27 September 2013
Dear John L,
thank you for choosing Gabelshus Hotel amongst the more than 80 hotels in Oslo.
Thank you for your positive review on TripAdvisor, it warms my heart to see how much you liked our hotel! Thank you for your recommendations. As you pointed out, here you can eat waffles in the afternoon and a light evening meal in the evening, at no extra cost!
We are looking forward to seeing you if you ever go back to Oslo.

Best regards from
Trude Havnegjerde Rørvik
Hotel Manager
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Sarpsborg, Norway
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 25 September 2013

This hotel was my cop of tea. Thank you all on Gabels hus for a nice stay. I will be back. Very good location. Short walk to the center of Oslo. The staff was very friendly and also the manager was there to make the service perfect.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terje K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 27 September 2013
Dear Terje K,
We are so greatful to you when reading your review, thank you for staying at Gabelshus and for taking time to write a review on TripAdvisor. We try our very best to make all our guests feel welcome, and when I read your words it shows me that we are doing the right thing.
Again, thank you very much, and welcome back next time you are in Oslo.

Best regards
Trude Havnegjerde Rørvik
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamar, Norway
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 20 September 2013

When you need to have the rooflight on in your room to charge your mobile, something should be done about it! Also the laptop, TV and even the minibar were swithed off when the roof lamp was switched off from the bedside!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reidar2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trude R, General Manager at Clarion Collection Hotel Gabelshus, responded to this review, 23 September 2013
Dear Reidar2013,
Thank you for visiting Clarion Collection Hotel Gabelshus and for leaving a review on TripAdvisor.
A few rooms at the hotel have problems with the electricity, but we are working to find a solution. The problem is, as you experienced, that when you switch off the light, everything disconnects. We hope to have this sorted in a few weeks.
Hope to see you again at Gabelshus.

Best regards
Trude Havnegjerde Rørvik
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Collection Hotel Gabelshus

Property: Clarion Collection Hotel Gabelshus
Address: Gabels gate 16, Oslo 0272, Norway
Region: Norway > Eastern Norway > Oslo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Oslo
#14 Business Hotel in Oslo
#20 Family Hotel in Oslo
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Clarion Collection Hotel Gabelshus 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
A stay at Hotel Gabelshus offers a deep dive into the culture and history of Oslo. The interior is composed of historical details and fantastic paintings. Being in the heart of an elegant residential area and in walking distance from Vigelandsparken, Aker Brygge and the Royal castle you are guaranteed an exciting stay in Oslo.The hotel offers tasty meals in a charming atmosphere with access to our popular terrace for outside dining. Enjoy your breakfast or complimentary evening meal surrounded by murals reflecting the history of the area. The special atmosphere of the dining room and lounges around has been a background of various fashion shoots.Hotel Gabelshus offers a range of salons with a relaxing atmosphere- the hotel library has a dignified style where you can relax with a book, watch TV or enjoy a glass of wine. The so- called fireplace room is furnished with antique furniture and calming colors offering relaxation in comfortable armchairs in front of the open fireplace.Hotel Gabelshus has a long and exciting history. The mansion was erected in 1912 and was originally a lodging house. The three first managers and owners were women, one more special than the other. Miss Sommerfeldt who ran it from 1933-45 lived herself in the building with her two parrots that had free access to anywhere in the building. She ran the place in a caring and authoritative manner at daytime and used to relax with her guests smoking a pipe in the evening. ... more   less 
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Also Known As:
Clarion Collection Gabelshus Hotel Oslo
Clarion Collection Oslo
Clarion Oslo

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