When we arrived, my girlfriend and I, The could not confirm over booking and tried to get rid of us, saying that booking.com had made and error. But after explaining and proving the receptionist, who is also their cleani9ng lady, that We had a room booked and that booking.com had confirmed the booking. She offered me to pay 4 times the amount the my booking said to pay, to get a room. Naturally I was already at this point sick of the experience. I told to call booking.com which she after a while did, and the confirmed that the room was booked from their end and that they had and email confirming the booking from Villa and Frogner. Booking.com instructed her, that if the did not find a room, the would have to pay for a similar room at another hotel. And ladies and Gentlemen There was a room availabel. But the bad experience was not over.
The owner of the hotel changed our room 3 times, to room without toilet which we had paid for. One of the night he did not put linneds on the bed and pillows, even though I remminded him about the missing bed linen.
The feeling of not being welcome really ruined a part of our vacation.
I hope people think twice before booking a room at this bed and breakfast, not mather how cheap or god offer the might receive.
I love travelling and I have experienced alot but this was in Norway, one of the finest and kindest places I have ever been, I can only pray that this review will keep good and kind people AWAY from Villa Frogner!.
One last thing thumps up to booking.com the helped alot and was kind enough to listen and help in this particular situation.
- Official Description (provided by the hotel):
- Villa Frogner Bed & Breakfast offers comfortable rooms with a private bath. All rooms are equiped with cable TV and free wireless internet (you'll need your own wireless card). Villa Frogner also offers apartments located at Solli Plass. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA and Agoda so you can book your Villa Frogner B&B reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Frogner Hotel Oslo
- Villa Frogner Bed And Breakfast