I booked this hotel online based on location and price and we were needing a three person room. First thing to say is that the staff at this hotel were really great. They tried what they could to make the situation better. We were staying at the hotel due to treatments at the hospital the next day so it was communicated that we would like a quiet room. When we first checked into our room it appeared to be not the most clean room but we just accepted that due to the price. When we started using the facilities such as the bathroom we saw just how dirty the place was. Slops on the walls, hair in bathroom, unidentified slops on bathroom door, bedding was stained, floor was sticky and filthy. We called down to reception and explained the situation. The night reception man C was very accomodating and friendly. He tried his best to suggest he would clean the room but we just wanted a new one. There were none available. In the end we ended up getting sheets and more sheets to cover all of the floor and the beds so we could create a "sterile" cover to sleep on and walk on. I am not exaggerating either......it was that dirty. I will give them the benefit of the doubt and hope that not all the rooms were as bad as ours. The staff said that the room would be shut down after our stay and cleaned. I hope so for the next person who will stay in room 417. We were given a few dollars off our room but in my mind we should have been refunded totally and invited back another time on the house!
- Official Description (provided by the hotel):
- Situated in central Trondheim, City Living Schøller Hotel provides air-conditioned accommodation right across the street from Stiftsgården royal residence. It offers rooms with cable TV and free Wi-Fi.The spacious rooms at Schøller Hotel feature wooden floors and modern furnishings. Each room has a refrigerator and a kettle.DVD players and movies can be borrowed in the reception at Hotel City Living Schøller. Shared on-site facilities include a fully equipped kitchen and laundry room. Breakfast can be purchased and delivered to the room.Torvet, Trondheim’s main square, is located 200 metres away, and offers shopping entertainment and nightlife. The Nidaros Cathedral is an 8-minute walk from the hotel. ... more less
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