The hotel is modern, clean and is placed in a very nice location with a connected garage. The garage is quite expensive (175 NOK/24 H) but makes a clean and safe impression; compared to other hotels I visited in Trondheim it' s a real plus, especially when you carry a lot of luggage with you. The hotel staff is generally friendly, professional and helpful. The room was large and the bathroom superb. In the wardrobe almost all space was taken up by an iron board. When taking out the iron board, the iron almost dropped on my feet. Apparently it was not properly fixed. Also, there were no cabinets. This all would still have given five stars in my rating. However, the breakfast area turned out to be far too small, forcing me to eat in the lobby. Also, the staff did not manage to restock food. When I arrive for breakfast at 7:20, this is not what I expect and leads to a substracted star. Worst, the room lock failed. The first day it locked as one would expect when shutting the door. The second day the door would either not lock at all or lock first and a few seconds later unlock again. This erratic lock behavior left me wondering if my luggage would be safe in my room whenever I was out. This must not happen and leads to one more substracted star. When I explained the lock problem to the receptionist, I was told this was a fire safety feature and that the door would lock after one minute. If this was the case, why did the door lock directly on the first day and why was there no information about this? The receptionist gave me no answer and obviously my concerns were not taken seriously. Sorry, but here goes the third star. Concerning fire safety, this is the first hotel where I couldn't see a fire exit plan and emergency instructions visible, usually posted at the hotel room door, but since I don't know if this is mandatory in Norway, it didn't influence my rating. For the room prices, I would have expected more.
- Official Description (provided by the hotel):
- Scandic Bakklandet hotel is centrally located in the heart of Trondheim along the river Nidelven by Bakke Bro. The harbour, bus and train station are within walking distance. Our hotel has a restaurant that serves a hearty breakfast, as well as dinner with a wide range of international dishes and local specialities. If you're planning a meeting, conference or event, we can provide flexible facilities for up to 40 participants. We also have a fitness room, as well as a relax lounge and sauna. Free WiFi is available in all our rooms and public areas. ... more less
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