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“Impressive building, but no soul !” 2 of 5 bubbles
Review of Clarion Hotel & Congress Trondheim

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Clarion Hotel & Congress Trondheim
Ranked #1 of 25 Hotels in Trondheim
Certificate of Excellence
Haugesund
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Impressive building, but no soul !”
2 of 5 bubbles Reviewed 15 November 2012

The location are in the middle of nowhere, and there are no resturants in the area around the hotel. The prices are very expencive at the hotel. A light dish like a Hamburger cost 195,- a salad 195,- in the lobby bar. This is expencive even in Norway. In the resturant in Sky bar the prizes are even higher. So if you have to pay for your own food stay away from this hotel. The windows on the hotel rooms can t be opened, so you have to use the air condioner if you want or not.The hotel has not a good atmosfere, and are made for big conventions, and it s a mistery that this hotel have this ranking in Trondheim.

  • Stayed September 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Arild H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 19 November 2012
Hi HAUGALANDET1966,

Thank you for staying at Clarion Hotel Trondheim and thank you for the review. I am sorry that your expectations were not satisfied, we will take your feedback with us.

Best regards Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,061 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Trondheim
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 14 November 2012

Stayed here one night for a conference at the hotel. Booked a standard simple room for one person, but it was actually big enough for two persons. The room was very nice decorated, and the bathroom was a good size and very nice and clean. The shower didn't have a door in front, so the floor got wet when showering... Maybe I got a room with handicap facilites (the toilet had hand support on each side). Anyway, were very satisfied with the room.
The hotel has VERY impressive and cool interior/exterior, it has a lot of details to explore. The lobby area is large and futuristic. Conference facilities are also very good, although the baguette we were served was so big that it was difficult to eat in a standing position. Had a 3-course dinner at the conference which was very good. Three glasses of wine were included, but the waiters filled up our glasses when it was only half empty, so we didn't get as much wine as we paid for...
Had to leave at 7 am the following morning, before the breakfast buffet opened. A small (tiny!) buffet is available for guests leaving early, and it was rather disappointing... Just ham and cheese (which was dry after exposure to room temperature), jam, and some fruit vegetables. Have read that the main buffet is great, but the hotel should also consider to make it better for guests who need an early breakfast!
The sky bar at the top of the hotel is also amazing. Prices are quite high, but its worth it for just a few drinks while you enjoy the view of Trondheim.
Location is at the pier, which is a bit outside the main city centre - you can walk to the centre in about 10 min.
Would recommend this hotel for both business and pleasure :)

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hege S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 15 November 2012
Hi Hege S,

Thank you for your stay and for writing this nice review! We are glad to hear that you would recommend the hotel for both business and pleasure. Your feedback is very important for us, we will take it with us.

Hope to see you again at Clarion Hotel & Congress Trondheim!

Best regards Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halden, Ostfold, Norway
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 November 2012

Spent 3 nights here while attending a conference.

Excellent food - both breakfast, lunch and dinner.

The room was delicate and the bed was the best I've encountered in any hotel so far.

The service was perfect, both in the reception, hotel bar and sky bar. Wide selection of beer and bartenders with good experience.

Apart from this, as a private person it might be a bit pricy, but you get what you pay for.

Thanks for a good stay.

Facilities like swimming pool and spa not tested by me.

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 19 November 2012
Hi Trond B,

Thank you for staying at Clarion Hotel Trondheim and thank you for taking the time to write this nice review! I am glad you enjoyed our food, service and room. The great taste of food and personal service is very important for us.

Welcome back to Clarion Hotel Trondheim!

Best regards Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 October 2012

Stayed here during a Nordic congress. Even though the response to the previous reviewer stated that the passports by non-Norwegian citizens are copied, no-one asked for my passport (I'm Finnish). The breakfast was good, and prepared from mostly organic incredients. The lunch and dinner were also delicious. On the first evening I ordered a shrimp sandwich from the bar downstairs. The shrimps were fresh and delicious, not frozen as they usually are. The room was small, but there was a kettle with free coffee and tea bags. I went swimming to the nearby Pierbaden, and bought the ticket from the hotel reception.

  • Stayed October 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rippe39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 29 October 2012
Hi Rippe39,

Thank you for staying at Clarion Hotel Trondheim and for taking the time to write this feedback. We are glad to hear that you enjoyed our organic breakfast and lunch. The food is important for the hotel experience and something we care a lot about.

Welcome back!

Best regards Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 10 October 2012

Stayed 09/10.10.2012. When I had check-in time at reception, I presented polish ID-card which is in Norway on the same level like passport, receptionist asked me about my passport. She was very ugly that I had not passport - only polish ID-card. She done copy of my ID-card and blocked my credit card in case of emergency (I think mini-bar). She said that this is normal procedure, but I saw at another people had not copied passports and ID. I felt like robber, thief. I have lived in Norway 2,5 year and It was first time that my polish ID was not OK and first time that I have blocked my credit card. Unfortunately it was first time I felt like man from third world! In my opinion it was ETNIC DISCRIMINATION!!! Mateusz W.

  • Stayed October 2012, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Mateusz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 16 October 2012
Dear Mateusz W,

First of all- thank you for staying at Clarion Hotel Trondheim and for taking the time to give us feedback.
We have some procedures we have to do when we check in people who is not a Norwegian citizen; ask for the guests passport and take a copy of it. That is because we have to fax it to the police. (External Form). We also need to register the credit card upon arrival, room rate + 10 %.

We're sorry that you feel discriminated! And hope to see you again at Clarion Hotel & Congress Trondheim.

Best regards, Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 4 October 2012

Stayed there for one week in August. The hotel seems to have a rather posh image, but the quality of rooms and service are only moderate. 10-15 minutes walk from the city centre. When arriving after 11PM, the only possible meal was a shrimp sandwich. Minibar not refilled during my stay.

  • Stayed August 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Explorist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 10 October 2012
Dear Explorist,

Thank you for your stay and thank you for writing a review. In the end of this month we will get a bridge from the hotel area and to the Central station in Trondheim, then it will just take some minutes walk to city center.

Hope to see you again at Clarion Hotel & Congress Trondheim

Best regards Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
3 of 5 bubbles Reviewed 30 September 2012

Stayed for 3 days for a conference. Quirky hotel but good service and excellent breakfast. Has no recreational facilities but you can pay to use excellent pool and gym next door. Main problem was the size of the room - which was too small and compared poorly with the Radisson Blu Garden hotel where I also stayed. Hotel is a little way from main town.

Room Tip: Check how big a room they are giving you when you book
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  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stig H, General Manager at Clarion Hotel & Congress Trondheim, responded to this review, 2 October 2012
Dear Peter S,

Thank you for your stay at Clarion Hotel & Congress Trondheim, and thank you for writing this review. We are glad to hear that you enjoyed our breakfast, the food at the hotel is very important for us. When it comes to the rooms, our standard room is 17 sqm. We have different categories, so we will love to help if the guest wants a bigger room.

Welcome back!

Best regard, Stig Hillestad, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel & Congress Trondheim

Property: Clarion Hotel & Congress Trondheim
Address: Brattoerkaia 1, Trondheim 7010, Norway
Region: Norway > Central Norway > Sor-Trondelag > Trondheim Municipality > Trondheim
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 25 Hotels in Trondheim
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Clarion Hotel & Congress Trondheim 4*
Number of rooms: 400
Official Description (provided by the hotel):
Clarion Hotel & Congress Trondheim, located by the harbour in Central Trondheim, is one of Scandinavia's largest convention hotels with 400 rooms and 18 meeting rooms. Modern design, exciting dining concepts, a vibrant atmosphere and a view of the fjord. The attractive harbour location is close to Pirbadet, the largest waterpark in Norway, as well as Rockheim - the national pop and rock expo centre. Welcome to try Astrum Grill & Raw Bar. The Sky Bar on the 9th floor has a roof terrace of a full 190 m2(2,045 square feet). Here, you can enjoy a spectacular view of the city centre and the Trondheim Fjord. ... more   less 
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