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“Poor in every way”

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Radisson Blu Hotel Norge
Ranked #34 of 46 Hotels in Bergen
Edinburgh
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Poor in every way”
Reviewed 3 June 2014

Decor very poor, chipped furniture, old, run down and dilapidated. Booked double room, only twin available. Only one tea bag provided and lots of other small details showed sloppy management. Breakfast poor - watered down fruit juice, no staff so self-service buffet had no replenishment of muesli, milk etc as it ran out, we just had to make do with what we could find, also tables not cleared and reset so we had to roam around and try to find odd clean cups and cutlery left on dirty tables.
A very unpleasant experience.

Room Tip: Avoid this hotel.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WinnieEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 23 June 2014
Dear WinnieEdinburgh,
Thank you for reaching out and writing your review.
Your feedback is important to us, and we are sorry to hear the hotel did not meet your expectations. Remember that all the Radisson BLU hotels offer 100% Satisfaction guarantee – we just need to know about your issues when you stay here in order to solve them. Your feedback has been passed on to the rest of our management team and will be reviewed.
We have plans for renovation of the hotel, and this will happen in the near future.
If you would like to discuss your stay further, please do not hesitate to contact me directly at therese.t.steen@radissonblu.com

Best regards,
Therese Steen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (169)
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Frederiksberg, Denmark
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 June 2014

A Radisson Blu hotel has never before been disappointing. But this hotel in Bergen was a disappointment! Even though we were in a business class room, the room was dirty. Dust everywhere, and the floors dirty, the curtains torn, the beds old and uncomfortable. - The breakfast was OK, but not to the standard of the other Radisson Blu hotels, we know. - The big plus of this hotel is the location: right in the center of Bergen, and within walking distance of everything. The view we enjoyed was over the city park, but this hotel has rooms with no daylight, and with a view of a conference room.

Room Tip: Ask for a room with a window facing the park!
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  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sven-Erik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 3 June 2014
Dear Sven- Erik J,

Thank you for reaching out and writing your review.
Your feedback is important to us, and we are sorry to hear the hotel did not meet your expectations. Remember that all the Radisson BLU hotels offer 100% Satisfaction guarantee – we just need to know about your issues when you stay here in order to solve them. Your feedback has been passed on to the rest of our management team and will be reviewed.
We have plans for renovation of the hotel, and this will happen in the near future.
If you would like to discuss your stay further, please do not hesitate to contact me directly at therese.t.steen@radissonblu.com



kind regards,
Therese Steen
Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bergen hotels

Graz, Austria
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014

As a native "Bergenser" living abroad I had to spend one night in a hotel in Bergen. For some reason I landed in "Hotell Norge", a hotel which I associated with quality and style. My daughter and I got a twin bed room at the most favourable rate of Nok 1595,-. This is close to Eur 190,-. The room was very simple - especially the bathroom was disappointing and has probably not been refurbished for at least ten years. Most disappoiting, however, was the breakfast. The variety of dishes was OK, but the tables were left abandoned when guests left and the quality of the food was mediocre (scrambled eggs made from powder, etc.). The personnel was friendly enough, but seemed to be left in the eighties...the last time I entered the once so famous Hotell Norge. Sorry, but not good enough!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bjørn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 3 June 2014
Dear Bjørn H,

Thank you for reaching out and writing your review.
Your feedback is important to us, and we are sorry to hear the hotel did not meet your expectations. Remember that all the Radisson BLU hotels offer 100% Satisfaction guarantee – we just need to know about your issues when you stay here in order to solve them. Your feedback has been passed on to the rest of our management team and will be reviewed.
We have plans for renovation of the hotel, and we hope this will happen in the near future.
If you would like to discuss your stay further, please do not hesitate to contact me directly at therese.t.steen@radissonblu.com
We hope that we will be able to welcome you back to us another time you visit Bergen.



kind regards,
Therese Steen
Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 May 2014

We stayed there for two nights . The hotel is centrally located, only 10 minutes walk from railway station, which is a very convenient for those who want to do the famous 'Norway in a Nutshell ' tour.Breakfast was good but the hotel interior is in dire need of updating.Corridor carpets are dirty and wet. We booked a family room. It was spacious with a double bed and an additional wall bed which is very sufffocating. There were no body lotion,hand soap in the toilet.Overall good hotel, good location but a little renovation is needed.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sumita84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 3 June 2014
Dear Sumita84,
Thank you for your feedback and for taking your time to write about your experience. We are delighted to read that you enjoyed many different things at our hotel, that is nice. We are also aware, and agree with you, that some parts of the hotel need refurbishing, and we have plans for that. Your comments have been forwarded to the rest of the management team.
We hope that we will have the pleasure to welcome you back to us next time you visit Bergen.
Please friend us on Facebook to stay informed of our upcoming specials!

Best regards,
Therese Steen
Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014

This hotel looks like nothing has changed since 1960! Extremely old and weathered. The rates are through the roof for below average accommodations. Our room didn't have a window to the outside. It was to an enclosed courtyard looked like a parking garage. The gym was scary, located in the bowels of the basement. It was filthy.
On a good note the breakfast was delicious and plentiful. The service was excellent. The staff at the hotel were very accommodating and pleasant. The location superb!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MLPS59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 3 June 2014
Dear Westbrook26,
Thank you for your constructive feedback and for taking your time to write about your experience. We are delighted to read that you enjoyed the breakfast, the location and our staff, thank you so much. We are also aware, and agree with you, that some parts of the hotel need refurbishing, and we have plans for that. Your comments are important for us, and they have been forwarded to the rest of the management team.
We hope that we will have the pleasure to welcome you back to us next time you visit Bergen.
Please friend us on Facebook to stay informed of our upcoming specials!

Best regards,
Therese Steen
Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 28 May 2014

Great location but the hotel is a throwback to the '50s, not in a good way, with holes in curtains and sheets, paint coming off everywhere, and the smallest possible bathroom with the most antiquated fixtures and no room to move around; one has to be very aware not to make a wrong move, otherwise one might be lascerated by mis-placed toilet roll holders, rusty soap holders or chipped tiles. Clearly, this hotel has not been looked after for more than three decades, or more... The front desk staff are students and have absolutely no idea of the hotel business. We asked three times about tree very well-known restaurants and none had any idea where the restaurants were or what we were talking about! It was really unbelievable and almost laughable.. The breakfast was good though as was the location. The saving grace was our balcony which gives you some space but these are only on the 9th floor. If you are looking for a bad Soviet style hotel room, this is it..!

Room Tip: Top-floor (9th) room is the best option.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank castorLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 3 June 2014
Dear CastorLondon,
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We are truly sorry that you did not explore this during your stay. Your comments regarding this and the feedback regarding the room and the bathroom have been passed further on to the general manager and the management team.
Thank you for reaching out and writing your review. This is really important to us.
We have plans for renovation of the hotel, and this will happen in the near future.
If you want to discuss your stay further, please do not hesitate to contact me directly at therese.t.steen@radissonblu.com



kind regards,
Therese Steen
Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 May 2014 via mobile

A big hotell with big rooms. The breakfast was good, had everything there. Good Wifi connection and good service. It's located in the middle of Bergen, so it's a short walk to whatever you need. The parking wasn't that good, tight and hard to drive in with a normal car.

Stayed May 2014, travelled on business
Helpful?
Thank Glothany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Therese S, Director of Sales at Radisson Blu Hotel Norge, responded to this review, 3 June 2014
Dear Glothany,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay here, Glothany. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

Kind regards,
Therese Steen
Director of sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel Norge

Property: Radisson Blu Hotel Norge
Address: Nedre Ole Bulls Plass 4 | Postboks 662, Bergen 5012, Norway
Phone Number:
Region: Norway > Western Norway > Hordaland > Bergen > Sentrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Bergen
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Radisson Blu Hotel Norge 4*
Number of rooms: 347
Official Description (provided by the hotel):
Large and centrally located hotel in Bergen. Adjacent to the city park, and within walking distance of the historical sites and modern shopping districts. Our rooms are all equipped to the very highest standards, where as 8 Suites/Junior Suites and 63 Business Class Rooms. We offer non-smoking rooms and rooms for persons with reduced mobility. Facilities include TV, radio, telephone, mini bar and room service, restaurants, bars, nightclub. We also have swimming pool, sauna, jacuzzi and well-equipped fitness room. For pure relaxation we recommend the homely atmosphere of the library. The airport bus stops just outside the hotel. ... more   less 
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Also Known As:
Radisson Bergen
Bergen Radisson

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