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“friendly staff. nice sized rooms. decent location. good breakfast.”
Review of Scandic Neptun

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Scandic Neptun
Ranked #28 of 49 Hotels in Bergen
los angeles
Level 4 Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“friendly staff. nice sized rooms. decent location. good breakfast.”
Reviewed 16 September 2013

lots of choices in Bergen for hotels. we really enjoyed the Scandic Neputun. Fair price. we had a nice sized room. staff was awesome. lovely breakfast. Only downer was the ski lodge hotel smell in our room...but we blamed the constant rain in Bergen. Everything is pretty close. we'd visit again in the future. thumbs up.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 20 September 2013
Thank you for your review!

We are thrilled to hear that you liked it here! You are more than welcome back anytime:)

Have a great fall!

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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935 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
Gloucestershire, UK
Level 6 Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 15 September 2013

This place seems to have gone a bit more upmarket since we last stayed in 2005 - it now has a massive entrance lobby in the central well. The location is very good, just a few minutes from the harbour side, main shopping streets and a stop for the bus to the airport. Our room was a little less characterful than last time - when we were on the theatre floor and got 'Eliza' - photos of a Norwegian production of Pygmalion or My Fair Lady on the walls. But this one was spacious and pretty quiet despite being above a road. Plenty of breakfast choices and friendly staff. Would happily stay again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank StansPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 20 September 2013
Thank you for your review!

Yes, as you noticed we have been through a major upgrade lately; 70 new rooms, new reception- and lobby, breakfastrestaurant and meetingrooms.

We are glad you liked it and hope to see you back one day!

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
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Stockholm
Level 6 Contributor
541 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 258 helpful votes
Reviewed 12 September 2013

The hotel has a very central location opposite the famous Bryggen Hanseatic part of town. Breakfast is very good, varied with lots of sea food such as cured herring and salmon. The hot meals include fried eggs and a kind of pancake that can be prepared on the spot. Our room was rather large with a good view. We had two separate beds that were perhaps on the small side but quite ok. A peculiar feature was the lack of minibar, that is the fridge was there but quite empty. I guess Norwegian prices have made it unattractive to customers. The one thing which was a bit of a bother was the poor insulation against noise. The windows in particular seemed to 'leak'. I had forgotten my ear plugs and was woken by night revelers a couple of times (Friday mind you).
One light in the bathroom was out of order and was not changed during our stay (we left it on).

Room Tip: Away from the side street with the hill.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ugurd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 20 September 2013
Thank you for your review!

We are happy to hear that you liked it here. I can understand that you think is a bit rare with an empty fridge in the hotelroom and no minibar... We are waiting for our new Scandic Shop to arrive, unfortunately it is a bit delayd.
The Scandic Shop is a mini store where we offer snacks, practical items and fun diversions. You can buy a cup of tea, fill up your toiletry bag or sort out a little gift for those back home. The coffee in our hotel shops is Fairtrade, and all the food that you can buy is prepared at the hotel.

We have decided to still keep the fridges in the room so our guests can keep things cold if they want and need to.

We are sorry to hear that the street noise bothered you. Next time please call the reception and they will be happy to provide you with free ear-plugs.

Thank you for your nice comments on the hotel in general!

Hope to see you back one day!

Best regards,
Scandi Neptun

Birte Iversen
Marketing Manager
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Bergen
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 September 2013

Stayed here twice during the summer, and well satisfied with our stay both times. Located in a quiet area, but it only takes a few minutes to walk to Torgallmenningen and shops, and it is well located in relation to a visit to the aquarium. The rooms are large, with a sitting area in addition to the beds, and plenty of room for two strollers, as well as plenty of room for the kids to play on the floor. Our oldest kid also got a board game when we arrived at the hotel. Ok breakfast and it is well stocked, even at the end of breakfast serving. Nice reception area, with a special section with a changing art exhibition. There is a parking garage next to the hotel, and it is only a few meters walk from the end of the car park to the entrance of the hotel. As a bonus, this hotel was also cheaper than other options in the city centre.
Perfet hotel for families.

Room Tip: Ask for a room onto the roof area if you want a really quiet room (but then you get no view).
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reiseglad33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 20 September 2013
Thank you for your review!

We are really glad to hear that you and your family liked it here! Many of our guests choose our hotel due to the central location and for families it is very convenient to stay witin walking distance to most of the nice spots in Bergen. Thank you for your nice comments on the breakfast, reception and the hotelrooms.

Hope to see you back!

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2013

i am very happy we selected scandic neptune. it is very close to bryggen, and in the city centre. everything is in close proximity and walking distance. staff is helpful. breakfast is good, though gets little crowded. rooms and nice and comfortable. we enjoyed our stay.

Stayed July 2013, travelled with family
Helpful?
1 Thank kenstar2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 20 September 2013
Thank you for your review!

We are so glad to hear that you liked it here! Thank you for taking time to let us know through Tripadvisor, we really appreciate it!

Welcome back to Scandic Neptun!

Best regards,

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger
Level 6 Contributor
175 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 1 September 2013

I stayed here for three nights in what must have been a renovated room, as it was fresh and modern. I do not agree with those who argue that other hotels in Europe normally provide better breakfast, as this is top class considering that the hotel is mid-range priced. They have a variety of continential selections, such as ham, cheese and fresh vegetables. They offer 4-6 different types of jam. They have 3-4 types of juices, and two different types of milk. Much of what they offer is organic and this is clearly marked. In the hot breakfast selection they have bacon, potatos, beans, and so on. I would rate the breakfast at about top 20% of hotels that I have stayed at in Europe. However, the criticism is rather on actually offering all of their selection until the end of breakfast hours, as I expect everything to be available independently of whether I arrive as the first customer or 30min before they close. Two out of three days they did not have everything available, such as newly made pancakes (or not exactly pancakes, but dont know the english name for it). They also seem to differ in the service level that they provided, one morning they had staff cleaning our table by hand as soon as the plate was empty, the other day they cleaned "all" tables in once with a large trolley making lots of noise.

Location is perfect in Bergen. Staff are generally friendly, but they do not deliver the quality that I would expect. Wifi speed is great, but they should have it secured and not open to all (weak security). Rooms are small, but more than enough considering its downtown Bergen. They do offer good enough showergel/shampoo alternatives. All in all a mid-priced hotel in downtown Bergen that does well. I will return in October, hope to have a renovated room that time too.

Room Tip: Get a renovated room
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wgjedrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 20 September 2013
Thank you for your review!

We are glad to hear that you think our breakfast is among top 20. The selection should always be on the same, high level so the F&B manager will look into this to make sure that the routines and standards are followed.

Look forward to welcoming you back in October!

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 August 2013

We were initially allocated to one of the "old" rooms on the 7th floor. To be fair, it is clean enough, and does provide a little view. But the smell is a bit off-putting, and the TV is facing 90 degree to the beds. We were lucky enough to be changed to a newly refurbished room on the same floor, and that is a game changer: everything is new and fresh; the deco is modern and pleasant; all the socket are built-in on the table and easy to access; bathroom is bright, clean and spacious. Sure there is no view at all, but that is hardly a problem for us when the dock is just 2 mins away. Location is fairly good, very close to Bryggen, probably 10 to 15 mins walk from train station, and there is an airport bus stops right in front. The variety of breakfast buffet isn't really out-standing comparing to other hotels we have stayed in Europe, but easily the best we have had in Norway, and the quality of the food is indeed very good. The wifi is incredibly fast, I was surprised they could manage that with an open network.
Overall very good value for Norwegian standard, but the possibility of getting an old room makes it a risky choice. I do hope they will complete the renovation project soon.

Room Tip: Do try to get a renovated room, it does make a world of difference.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nighthaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 29 August 2013
Thank you for your review!
We are happy to hear that you were so pleased with your new room. With regards to the other room I can assure you that we are working on it ,and hopefully we will start refurbishing them as well pretty soon.

Glad to hear that you think our hotel is very good value for Norwegian standard!

Welcome back to Scandic Neptun!

Best regards.

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Neptun

Property: Scandic Neptun
Address: Valkendorfsgaten 8, Bergen 5012, Norway
Region: Norway > Western Norway > Hordaland > Bergen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #28 of 49 Hotels in Bergen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Scandic Neptun 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment. ... more   less 
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Also Known As:
Neptun Hotel Bergen

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