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“This hotel works in every way”
Review of Scandic Neptun

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Scandic Neptun
Ranked #26 of 47 Hotels in Bergen
Saint Augustine Beach, Florida
Level 6 Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“This hotel works in every way”
Reviewed 23 June 2014

Although a bit of a walk from the train station, we were satisfied every bit with this facility. Close to all of the waterfront attractions and a short walk to the ferry in the morning. Yes, some parts of the room needs upgrading, but the important things were excellent. Great bath with very hot water. Good view of the waterfront, exceptional breakfast, and the hotel restaurant served a delicious salmon meal. I would pick this hotel again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank papakil0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 24 June 2014
Thank you for your review!

We are so happy to hear that you feel our hotel works in every way!

Hope to see you back one day - in the meanwhile; have a great summer!

Best regards
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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893 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
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Asker Municipality, Norway
Level 5 Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 June 2014

Stayed just one night. Had a superior room. It was huge and almost felt like a suite. The bathroom was also spacious.

The staff felt very friendly at check in and she explained the hotel facilities in detail.

The TV did not work properly (went black) so I had to use my iPad instead. I was not bothered to complain to the reception as it was late and I was heading for bed.

The breakfast was very good. Nice Selection of fruits, youghurt, bread, eggs and juice.

Stayed February 2014, travelled on business
Helpful?
Thank Trond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 24 June 2014
Thank you for your review!
We are so happy to hear that you like it here - thanks for your nice review!

Hope you have a great summer - welcome back to Scandic Neptun!

Best regards
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
139 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 15 June 2014 via mobile

Peeling paint, looked liked a '60's asylum inside, old carpet.
Our friends booked it and we had no choice.
Very Over priced.
1 good thing was the bbreakfast.There are better hotels nearby at an at a little more money. Location is it.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wrmf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 16 June 2014
Thank you for your review!

We are sorry to hear that you weren’t happy with the standard of your hotel room. We are aware of the fact that some of our hotel rooms are in need of renovation. Luckily this is scheduled, and will start in fall 2014.

We are very glad that you enjoyed our central location and that you thought our breakfast was good.

We hope to see you again at Scandic Neptun!

Best regards
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bergen hotels

Turku, Finland
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2014

Good location and close to the waterside. Hotel is looking and feeling well used and ready for an upgrade. The room in particular was very disappointing because an update is overdue. The was clean but nothing worked as it should, except TV - nice HD model. Wi-fi functioned well everywhere and breakfast was well up to expectations. The bar was comfortable and quiet; too quiet as the bar waitress was bored and spent all night texting.

Room Tip: Go to a newer hotel.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rburtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 16 June 2014
Thank you for your review!

We are sorry to hear that you were not completely happy with your stay. Scandic Neptun has gone through a major upgrade the two last years, but we still have a few rooms remaining before everything is completely done. Luckily this is scheduled and will start in fall 2014. Step by step, all of our rooms will be refurbished.

Nice to hear that the wi-fi functioned well everywhere and breakfast was well up to expectations.

Welcome back to Scandic Neptun!

Best regards
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring, Texas
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2014 via mobile

Good location, staff was extremely helpful, breakfast was quite good. The room was clean. comfortable, attractive, and had a nice balcony. It wasn't a quiet balcony, as there was traffic noise, but pleasant nonetheless. The only negative was no shower door, so water gets everywhere. Otherwise highly recommended.

Stayed May 2014, travelled with friends
Helpful?
Thank Rjbdrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 4 June 2014
Thank you for your review!

This makes us so happy to hear. Thanks for all your nice commentes - we really appreciate it!

Hope you have a great summer.


Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo
Level 6 Contributor
127 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 28 May 2014

We decided to stay at the Neptun. In our younger days we passed by this hotel twice a day on our way to/ from the Office. Actually, we got married in Bergen. This visit was a kind of a blessing trip, too as we were visiting Bergen on the occasion of the Bergen Music Festival from May 23 to 25, 2014.
When we got up to our room, we immediately became aware of an outdated room. The tv-set was not matching the interior, much too close to the closet. The toilet much too close to the bathtub and washbasin. The wardrobe meets the demand of an overnight stay, but not if you are attending dinners, etc. All in all, I cannot remember having stayed in such a poor room for years.
Scandic is according to themselves the leading hotel chain within environmental hotel operation. The only sign was a framed picture or advertisment about their commitment . . . maybe, they have much better rooms but room # 522 should at least be avoided. The hotel was managed by Mr. Hans Inge Bruarøy and he was very dedecated to maintain a high standard, this seems obviously not being the priority by Scandic hotel management.
We had dinner at one of their restaurants. Nothing special, but at least the meat should have the quality you may expect from a hotel restaurant.
However, all the staff we met or were serviced by during our stay, were service-minded and helpfull.
I think, Norway should offer consumers a hotel star rating system (one * to five *****) as it will give you an idea about the rate and the related comfort you may expect. We paid NOK 2.780,- for 2 nights which is double up in regard of the received value. I do not want to honour this Scandic hotel with only one point, but do you have another choice for accommodation stick to the alternative, it cannot be worce.
Finally, I read somewhere that the Scandic chain is building a new hotel at Bergen airport - my advice to their management simply is: renovate your existing properties first, before opening new ones !

Room Tip: Avoid room # 522.
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GUMOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 4 June 2014
Thank you for taking your time to write this review.

We are sorry to hear that you weren’t happy with the standard of your hotel room. We are aware of the fact that some of our hotel rooms are in need of renovation. Luckily this is scheduled, and will start in fall 2014.

We are glad to hear that you found our staff to be service-minded and helpful.

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 May 2014

Professional, courteous staff. Centrally located, within walking distance of most of Bergen's attractions. Excellent breakfast buffet, standard European-sized room. It is a short walk to/from the nearest bus stop to the airport.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BVCX122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 19 May 2014
Thank you for your review!

This makes us really happy to hear! We always try to help our guests as best as we can. We’ll forward this to the staff. Hope to see you again some time!

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Neptun

Property: Scandic Neptun
Address: Valkendorfsgaten 8, Bergen 5012, Norway
Region: Norway > Western Norway > Hordaland > Bergen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #26 of 47 Hotels in Bergen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Scandic Neptun 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment. ... more   less 
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Also Known As:
Neptun Hotel Bergen

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