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“Great location, Good service, Shabby rooms”
Review of Scandic Neptun

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Scandic Neptun
Ranked #24 of 46 Hotels in Bergen
London, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location, Good service, Shabby rooms”
Reviewed 15 July 2014

1. Excellent location with in walking distance of City Centre, Quay, FIsh Market, Funicular, Raiway Station. Good breakfast, very good wi-fi.
2. Friendly and polite staff
3. Shabby rooms - No aircon on a summer night made it miserable (no provision for fans either), Noise all night from the street outside, not-so-great mattresses...

The rooms could really good with an upgrade. Overall experience: Average

Room Tip: Book well in advance if you aim to get value-for-money, otherwise stay-away.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Vishwas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 22 July 2014
Thank you for your review!

We are pleased that you enjoyed your stay and found our location convenient. We are sorry to hear that you had trouble sleeping, but this summer in Bergen has been extremely hot, and nothing like it usuallys is in the summertime. Very few of the hotels in Bergen has aircondition just because we usually dont need it. We have trid to buy as many fans as we can but it is sold out everywhere.

We hope to see you again at Scandic Neptun!

Best regards,
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Greek first
  • Italian first
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English first
Vancouver
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

Rooms very spacious & clean, looked much nicer than nearby hotels (including other scandic hotels).
Great service (friendly & keen to help plan & arrange bookings etc) & awesome breakfast. 5 min walk to water/market, 10 min nice walk to Bryggen.
Offers boxed lunches (which we didn't use)

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank place4kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 22 July 2014
Thank you for your review!

This makes us so happy to hear - thank you for your very positive feedback, we really appreciate it!

We hope to see you back one day!

Best regards,
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 July 2014

Recently stayed three nights at the Scandic Neptune.
Positives; the hotel is in a good location and handy for everything in Bergen, reception area is lovely, staff were spot on, good size room and breakfast was really nice.
Negatives; the room was dated and a little on the shabby side along with the hallways and is expensive for what you get (but maybe that is just Norway prices)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MitchABZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 22 July 2014
Thank you for your review!

We are happy to hear that you enjoyd your stay. I do agree that that some of our rooms are in need of renovation, luckily this is scheduled and will start this fall. Step by step, all of our rooms will be refurbished.

Welcome back to Scandic Neptun!

Best regards,
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
120 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 3 July 2014

Dates of Stay: May 17th - 20th, 2014

Location: The Scandic Neptun is just a few minutes walk from the fish market & Bryygen. If arriving by ferry, it is a short walk from the harbor. You will have a small hill & cobblestones to deal with, but we had no problems. If arriving by train, I would recommend taking a taxi to the hotel, unless you only have a backpack or small, carry-on luggage. Plenty of shopping and restaurants within walking distance.

Value: We booked via Expedia and paid $193.03/night for a twin, non-smoking room. The rate included complimentary Wi-Fi and breakfast.

Room 555 - Our room was located in the new section of the hotel. It appears that they took over the attached building, because you have to go down 5 or 6 steps, once you enter this section. This can be an issue for those with large suitcases. The room was small, but adequate. There is really only room for small suitcases, but you can make it work. The bathroom is separated by a frosted sliding glass door, which is not for the bashful. It does not afford much privacy, especially when using the toilet. The shower has only a half wall, so the entire bathroom floor tends to get wet. There is only a small area to hang clothes, but nothing longer than a shirt. No alarm clock, but other amenities included an iron, ironing board, coffee, hairdryer, and FACE Stockholm toiletries. The room temp was very warm upon arrival, & the thermostat was useless. No matter what I set it on, it immediately reverted back. When I inquired at the front desk, I was told that many people had complained about it being too hot, and they had called someone to check it. Thankfully we were one of the few rooms with a balcony & door. Wi-Fi worked well.

Housekeeping: We placed the Do Not Disturb sign on our door, for the duration of our stay. However, the room was very clean upon arrival, and each day housekeeping left fresh towels & tissue outside our room.

Front Desk: Check-in was quick & efficient. Almost everyone we spoke to at the front desk, during our 3 night stay was friendly, courteous & helpful.

Dining: The Scandic Neptun has three onsite restaurants. The complimentary breakfast buffet was very good with an excellent variety of foods including cereal, eggs, bacon, pancakes, breads and pastries.

Other: Construction was going on at the property next door, but they did not start early, and when we returned to our room at 4:00, they were gone. The squawking seagulls were annoying, but we did sleep with the balcony door open.

Summary: We very much enjoyed our stay & would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OUTCRUISIN2610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 22 July 2014
Thank you very much for your positive and detailed review after having stayed at our hotel. In particular we are glad that you found our staff friendly and the room comfortable.

We hope to see you again at Scandic Neptun in the near future!

Best regards
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leusden
Level Contributor
110 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 July 2014

Last week I stayed for 4 nights in this nicely located hotel.
The hotel has very nice rooms with good beds and a bigggggg television screen. Was nice because of the world championships football.
The hotel has also three restaurants. I enjoyed the "Entree" restaurant in the hotel and really enjoyed the quality of the food and the service.
The hotel is located very close to the main interesting points to visit in the beautiful city of Bergen.
Most of it is on walking distance.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 22 July 2014
Thank you for your review!

We are glad to hear that you enjoyed your stay! In particular we are glad that you found the room comfortable and that you were happy with your visit to restaurant Entré.

Welcome back to Scandic Neptun!

Best regards,
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Augustine Beach, Florida
Level Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 June 2014

Although a bit of a walk from the train station, we were satisfied every bit with this facility. Close to all of the waterfront attractions and a short walk to the ferry in the morning. Yes, some parts of the room needs upgrading, but the important things were excellent. Great bath with very hot water. Good view of the waterfront, exceptional breakfast, and the hotel restaurant served a delicious salmon meal. I would pick this hotel again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank papakil0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 24 June 2014
Thank you for your review!

We are so happy to hear that you feel our hotel works in every way!

Hope to see you back one day - in the meanwhile; have a great summer!

Best regards
Scandic Neptun

Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asker Municipality, Norway
Level Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 June 2014

Stayed just one night. Had a superior room. It was huge and almost felt like a suite. The bathroom was also spacious.

The staff felt very friendly at check in and she explained the hotel facilities in detail.

The TV did not work properly (went black) so I had to use my iPad instead. I was not bothered to complain to the reception as it was late and I was heading for bed.

The breakfast was very good. Nice Selection of fruits, youghurt, bread, eggs and juice.

Stayed February 2014, travelled on business
Helpful?
Thank Trond W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
biriv, Manager at Scandic Neptun, responded to this review, 24 June 2014
Thank you for your review!
We are so happy to hear that you like it here - thanks for your nice review!

Hope you have a great summer - welcome back to Scandic Neptun!

Best regards
Birte Iversen
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Neptun

Property: Scandic Neptun
Address: Valkendorfsgaten 8, Bergen 5012, Norway
Region: Norway > Western Norway > Hordaland > Bergen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #24 of 46 Hotels in Bergen
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Scandic Neptun 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment. ... more   less 
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Also Known As:
Neptun Hotel Bergen

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