Although I only stayed at this hotel for 2 nights, experience some of the most atrocious service I've experienced in all my years of traveling.
Prior to arriving at the hotel I went online to browse through pictures of the superior room that I had booked and was delighted to see that it looked completely updated and modern. But after I checked in saw the room was astonished to see the difference. Instead of the clean, new and modern furniture, I thought I would arrive to, I arrived to mold smelling, dirt and stained covered, outdated furniture. I immediately went down to the receptionist and told her about the situation and she explained to me that while half of the hotel had been renovated, the other half had not. Naturally, I requested to be moved into the room that I was paying for but according to the receptionist every single renovated room had been booked and since I was already checked in, there was no chance of me being able to leave with any sort of reimbursement.
Already disappointed with the hotels lack of disclosure concerning it's non renovated rooms I attempted to enjoy the rest of my vacation. After a long day of sightseeing I returned to my room to take a shower only to find out that there was no warm running water. Already extremely irritated by the recent events regarding the hotel room I called the receptionist to tell her that the only water coming from the shower head was freezing cold. She then told me that a maintenance man would be up in no more than 30 min to fix the problem and not to worry. After 50 min passed I yet again called the receptionist. She then claimed that a few other rooms had been complaining about the same issue but there was nothing she could do about it and we should just wait until the morning to see if it was working. At that point I was extremely disappointed with the lack of assistance from the receptionist that I went downstairs and demanded to see the manager. The receptionist then told me not only would I not be able to talk to the manager but that they were not going to even attempt to restore the hot water or even relocate us because they did not believe it was their fault. Completely appalled by the hotels incompetence, the next morning I checked out early and decided to pay for another hotel, even though i had already payed for this one. I do not recommend booking a room with this hotel.
- Official Description (provided by the hotel):
- Welcome to the Scandic Neptun hotel Hotel Scandic Neptun in central Bergen has a quayside location within walking distance of Bergen's top attractions and entertainment. From the Scandic Neptun hotel, step into downtown Bergen and visit Bryggen, Bergen's Hanseatic area and a UNESCO World Heritage site. Discover penguins, seals and fish down at Bergen Aquarium. The popular Fløibanen funicular railway is just a few minutes' walk from the hotel and takes you right to the top of mount Fløyen, one of the seven mountains surrounding Bergen. At the Scandic Neptun hotel we have one of Bergen's largest collections of modern art, giving you a great cultural experience during your hotel stay in Bergen. We're also renowned for the gourmet dishes served in Restaurant Lucullus. In addition, we have a continental-style bistro and a wine and champagne bar. Arrange meetings, conferences or events in one of our venues at Scandic Neptun, all with wireless internet and modern equipment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Scandic Hotels, Booking.com, Expedia, Hotels.com, Agoda, TripOnline SA, Cancelon, Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Scandic Neptun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Neptun Hotel Bergen