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“Clean, friendly, great location”
Review of Augustin Hotel

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Augustin Hotel
Ranked #17 of 51 Hotels in Bergen
Reviewed 9 July 2013

This Hotel had it all. The rooms were a nice size, truly clean and the staff, each one, was excellent. The wifi was only good in the lounge but the lounge was huge, comfortable and had tea and coffee, 24/7, breakfast was the best so far in our 17 day Europe trip. Lots of good breads, 2 kinds of eggs and a huge assortment of cheeses and meats. There was also lots do fruit, yogurt and cereal. It is a short walk to the scenic old town and incline tram lift for a great view. There is an express bus from the. Airport, well marked, that takes you to the door.

  • Stayed: June 2013, travelled with family
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3  Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 July 2013

Stayed at a reasonably priced hotel (based on Scandinavia's costs of living of course) in the port area. Had a good breakfast with a variety of bread, butter, jellies. There're smoked salmon and a few other types of pickled fish, not big on fish for breakfast. Also has fruits, yogurt, eggs and baked beans. Also juices and milk. Breakfast is a good start for the day exploring Bergen and other attractions, not to forget the Fjord tour which is a must in Norway. The front desk were staffed with friendly and helpful staff. Very nice to have an onsite small laundry facilities free of charge. The regular room is a bit small, the bathroom was quite small with a tight shower space...but not a problem for us knowing what we paid for. It was up to date and clean.

  • Stayed: July 2013, travelled with friends
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2  Thank marzc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

The Augustin was very average. The rooms were a bit dingy and dated, but bathrooms were all clean. The breakfast was not good. The tables were not consistently cleaned and food was not replenished often. Wifi was out for 2 days. The people at the front desk were very helpful and nice. Overall, the Augustin is ok for a moderately priced hotel but I don't think I will go back.

Stayed: June 2013, travelled with family
1  Thank TillyTravel1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2013

A short walk from the Sognefjord ferry dock brought us to the Augustin. We were early, but hoped for a check-in (ever the optimist, it had worked in Oslo). They had a fairly nice public area with coffee and tea and we used that for a while, until we figured out where to go for lunch. They offered us a place to store our luggage in the meantime - it was already full (this seems to be a daily occurrence). I would like to suggest that they adopt some kind of luggage check system, with a young person to keep it organized, keep an eye on it and retrieve it. I saw older people struggling to get their stuff in and out, altho one staffer did offer to help.

After lunch we returned and our room was ready, we went to find an interior corner room (281?). We should have known when we had to walk and wheel luggage across and around lights and light cords, drop cloths and other construction remnants. The room had flapping plastic on the window, scaffolding right outside and a fan blowing continuously at the window. There was a strong fresh paint smell. We went down immediately and said this was not acceptable. We were offered keys for another room and the chance to see it first. Room 225 was much better and after that everything was fine (our bathroom drain was a little slow, but no big deal). We found it very odd that when we said we would even take an upgrade, the reception person indicated the first room was an upgrade!

We did LOVE the wine bar. Really something to see, even if you don't have a drink. The bartender was extremely knowledgeable, with a great selection (not just wine), great music and some nice sounding food (we didn't eat there). A little interior courtyard looked inviting (our room was right above this, which did get a little noisy later in the night - but that was they least of our issues). We wish we had found this our first night. Maybe the nicest bar we saw in Norway.

Room Tip: Ask to see the room first or ask for a room that is not in the construction area.
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  • Stayed: June 2013, travelled as a couple
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1  Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

First the positives. This is a great location in Bergen and the staff is friendly. Hotel includes free breakfast buffet.

The negatives during our stay. We arrived late and they put us in a room with worn furniture and carpet that had scaffolding and plastic outside the window after my husband asked if it had a view and the front desk clerk had said "yes." We went down to the front desk immediately and asked what other rooms were available. He put us in a room in the "new wing" that was actually not complete. There was no elevator to it and we had to go up stairs that were still under construction and then down a different flight of stairs. The room itself was freshly decorated but tiny, you could barely turn around in it and the bathroom was even smaller. We looked outside the window and again scaffolding and plastic. Called down and he said he would put us on a list for a different room the following day. We were woken up before 8 am the following morning by workmen scraping paint right outside our window.

The second day we did get moved to a room not in the construction zone with windows we could see out of and more space. It was fine except for the strange tiny shower in one corner where you pulled the curtain literally right around yourself. It had two chairs and a table at one end of the room to sit in and it was right next to the elevator.

If you are planning on visiting Summer of 2013 I would avoid this hotel until they finish the construction. Once it is done, it will probably be a very nice place to stay.

Room Tip: Ask to be kept out of all the construction areas.
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  • Stayed: June 2013, travelled as a couple
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2  Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

I booked this hotel because of the overall very positive reviews on TripAdvisor, and I wanted to share my experience which has been extremely different (and much less pleasant) than the other reviewers. First, the positive. The hotel's location is pretty good. It's a 5 minute walk to the wharf area where there are shops and restaurants. Our first room (we had to move - more on that later) was pretty big, although I live in NYC so my perception may be a bit skewed here. We had a fairly large sitting room with a couch, a lounge chair, two small tables, a few arm chairs, a desk, and a big flat screen TV, and then we had a separate bedroom. The breakfast was decent, although the tables were sticky and the room where it was served felt a bit dirty I was somewhat grossed out.

Now onto the less than positive. The hotel lobby and our room felt stale, old, and dingy. They haven't been updated in decades, although there is construction happening at the moment, so they are likely doing some updates bit by bit. About the construction - we were woken up at 7 am by some construction (I'm assuming it was construction being undertaken by the hotel, but perhaps I am wrong), and also by a strange gurgling noise that our toilet was making. The gurgling noise was clue number one that we were about to have issues with our bathroom, which were: a clogged toilet (and I couldn't tell you why in the world it clogged) and a shower that leaked to the point that we had 1 inch of standing water in our bathroom, which then created a puddle about 4 feet in diameter in our sitting room. When a man came to take a look at it, he said there were also plumbing issues in another room 2 doors down, and they thought they had located the problem. We are moving rooms, but hopefully the plumbing issues will be behind us.

Lastly, there are 2 tiny elevators that fit maybe 4 - 5 people max in each, so we have resorted to stairs (not a big deal for us, but something to note if you are not able to walk up and down multiple flights of stairs), and the "gym" is actually the smallest room I've ever seen with one treadmill and one elliptical. I just kind of wish they didn't pretend to have a "fitness facility". And while the folks who greet you at the front desk are friendly and polite, they do not seem very knowledgeable about the area and don't seem very well equipped to suggest restaurants, activities, etc. Oddly, the same is true of the information center in the middle of town. They are only knowledgeable about the "Norway in a Nutshell" tours, which we had already booked before our trip. The rest of the searching we have to do on our own, which is a bummer. We were hoping for some help.

Overall, this hotel has been a disappointment, and I wanted to share my perspective, given that it seemed fairly distinct from the experiences of many others who have posted here.

  • Stayed: June 2013, travelled as a couple
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2  Thank LiveInNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestofBergen, General Manager at Augustin Hotel, responded to this reviewResponded 27 June 2013

Thank you for your review. We are most sorry for the plumbing complications that occurred and made your stay unpleasant. We can assure you that our technical department have taken action.
By the end of june we have finished 18 new rooms and 20 rooms have been renovated. Our staff are generally highly educated in recommending the best of Bergen. But of course, we do have some younger receptionist who are not at the same level as the rest that you might have met. Our mini-gym is there only for your convienience with threadmill, spinning and free weights + tv, and be sure - we do not tell anyone that it is bigger than it is. One can always go out to the nearest gym a seven minutes walk from the hotel if you want more advanced training.
Please also note that you should not miss the hotel's 400-year-old wine bar (and restaurant), - the best in Norway with an interesting story which is told in our own history book that is a free gift to all our guests (both Norwegian and English text.).

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Reviewed 24 June 2013

We had a great room located on the front corner, you walked into a seating area with sofa, desk armchairs and tables. Very well furnished and clean plus a balcony with views of the harbour. Off of this was the bathroom and bedroom. Well worth asking for one of these rooms when booking.

The breakfast was excellent, everything was fresh and good quality. The bread and pastries were especially good.

Location was perfect, just 5 minutes walk from the fish market and central tourist area. The road is quite and pleasant to walk along. Not many tourist maps show it, but the peninsular that the hotel sits on is worth walking along. You have to go through an office area, but past that is a nice park on the headland with views and a big totem pole.

Would happily use this hotel again.

Room Tip: Front corner room/suite with separate sitting room, bathroom and bedroom. High rooms and those with...
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  • Stayed: June 2013, travelled as a couple
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4  Thank tz1_1zt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Augustin Hotel

Address: C. Sundts gate 22, Bergen 5004, Norway
Region: Norway > Western Norway > Hordaland > Bergen > Vågen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#4 Best Value Hotel in Bergen
#8 Business Hotel in Bergen
Price Range: £61 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Augustin Hotel 3*
Number of rooms: 109
Official Description (provided by the hotel):
Centrally located in town centre with some rooms overlooking the harbour. All main attractions within walking distance. Shopping district and pedestrian street just outside the hotel. Family run since 1919. Award winning design(intarsia guestroom doors) in interior. Rich selection of contemporary art in guest rooms and lounges. Wine spectator awarded wine bar and restaurant in 400 year-old six room stone-vaulted cellar. Ten years with best occupancy rate in Bergen as a mid-class, great-value hotel with a homey atmosphere. ... more   less 
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Also Known As:
Augustin Hotel Bergen

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