Staff were rude, unhelpful and didn't offer any local knowledge, apart from pointing us to the direction of their display of brochures. After travelling hours by train from Oslo, we were pretty annoyed that it took almost an hour to check us in. They wouldn't allow us to drop our bags anywhere secure either, so we couldn't shower and chill, we just had to wait. There was no real apology, just flustered staff who blamed the hold up on a previous influx of guests that had been on a delayed flight (which was understandable, but could've been handled better and with more empathy). Once we finally got into our rooms, I discovered there was no where to place my bags (being an 18 bed room, most corners & under bed spaces were already occupied), and as we got in quite late, I probably disturbed a lot of the guests in my room by rustling around whilst i dug out my PJs and toiletries. To add to our disappointment, there were no power points by the bunks either. Thankfully our stay here was only short, as the showers and bathrooms were also pretty nasty - big wads of hair in the drain of the female showers, poor water pressure ... again not a big surprise for a hostel, but just added to the poor experience. The last straw for me was probably the internet connection - wi-fi was supposed to be inclusive of the 209NOK a night (approx $50AUD) - and due to "technical difficulties", Wi-Fi was non-operational for the 2 nights we stayed there. Normally not such a big deal, however as we got into Bergen late and only had 2 nights there, we planned to do our research and book activities before bedtime. I asked staff for help and they just pointed at the broken router, saying they'd already tried turning if off and back on again - they then pointed me to the PAYG computer for internet - which worked to some degree, but seemed to have trouble translating pages to English. So I asked for help again, this time for suggestions on some actives involving the fjords and train rides vs boat rides, and suggested routes, however was met again with directions to their brochure piles. Feeling pretty frustrated by this point, I asked if they could print some timetables and help us book some things on their computers (where internet was operational) and the staff member on duty flat out refused! She stated that they were "already working overtime due to the delayed flight (with influx of guests)!" I explained that I needed their help as their Wi-Fi was down and as we were short on time, we needed to sort our plans for the next morning - after much persistence the staff member called her supervisor, who then thankfully assisted (although I had to ask him to print things out in English, as his first few attempts only gave us printouts in Norwegian!). So after an exhausting first night, and lack of power points, the next morning was a frenzy to get things charged and ourselves ready to depart - in the frenzy i left my camera on charge in the room and returned later that night to find it had been stolen. This wasn't a huge surprise, being an 18 bed room, but was a disappointing occurrence and another negative experience, in an already unpleasant chain of events with this hostel. I reported this to staff, and they were more helpful this time, allowing me to sue their phone to call local police to lodge a report, however that was all that could be done. All in all, I wouldn't recommend this hostel - bathrooms & kitchens were dirty, bedrooms had fluorescent exit lights, so was uncomfortably lit most of the night, you could hear the noise from bathrooms and hallways from the rooms and the breakfast provided was in line with the staffs hospitality. There was very little information provided by staff on local activities, apart from bus timetables for the bus that took us to town. Also the location wasn't great, with nothing memorable on offer within walking distance, although the bus to the city ran every 15 minutes or so, taking about 20-30 min to get into town. In saying this though, I'm not sure if there were any other hostels around Bergen, that provided better service, better location and was within our tight budget... So all i can comment on was my memory of the experience, which in summary wasn't a glowing representation of my time in Bergen. I would hopefully not be staying here again.
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- Also Known As:
- Montana Family And Youth Hostel
- Montana Family & Youth Hotel Bergen