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“Nice and modern, with a few issues”
Review of Scandic Ornen

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Scandic Ornen
Ranked #10 of 49 Hotels in Bergen
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 June 2014

The Scandic is brand new and a short walk from Bergen centre. The inside is impressive and very appealing. With a bit of work, it would be really lovely.

The first room we were given hadn't been cleaned, so we were offered another. It wasn't too big but everything worked and there were no real complaints other than that the air-con didn't appear to do much. It certainly didn't cool the room. We opened the window, which helped somewhat, although it is noisy.

The lifts can be a bit of an issue. A large tour group arrived as we were trying to get to our room, with long lines through reception. Take the stairs, yes? Except they aren't well signposted and, well, it can be a bit weird. On the stairs closest to reception, if you come out on floor two for the restaurant, you end up in the staff's break room. There's a second door into the restaurant, but that was locked. It can be quite the maze at times.

The gym has some excellent up-to-date equipment, but is quite small and there are no towels. The rooftop terrace is worth a visit and is complete with umbrellas just in case.

In all, it is pretty good. I hope they tidy up the rough edges.

  • Stayed: June 2014, travelled as a couple
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1  Thank K W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 24 June 2014

Dear K W!
I would like to thank you for taking the time giving us your very kind review of our brand new hotel! We are pleased that you liked it, and recognise that we still have som details to sort out. Regarding the elevators, we unfortunately had to have som alterations done on one of the four elevators, and did experience that this was unfortunate during check in and check out times. This is fortunately now taken care of. Signs in stairs have also been made easier. We do hope to see you back with us at some other time!

Kind Regards
Sølvi Solmunde
General Manager

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Reviewed 15 June 2014 via mobile

Brand new hotel. .The housekeeping staff has no idea what to do! I was moved to an upgraded room due to the television not working. When I went to rest.on the bed the pillow smelled of a woman's perfume. Upon closer inspection , the bedding had not been changed from previous guest. In addition, the restroom was not cleaned properly..used contacts on the counter. You must request your bedding to be freshened and complimentary e's to be refilled. The room I am occupying is the featured room on the scandic website but has one big drawback...it is directly under the hotel bar! These rooms are going for approximately 250.00 to 350.00 a night. You cannot lay in bed in this high end room and watch tv because the tv is not set high enough to clear the view of your feet under the bedding. Lots of improvements needed..No laundry facilities is a big drawback also.front desk staff very helpful and friendly. Buffet breakfast comes along with the room cost and is.pretty decent. The staff and.cooks are also friendly and.helpful. I checked in mid May and will check out early July.

Stayed: May 2014, travelled on business
2  Thank Eric U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 17 June 2014

Dear Mr Eric!
Thank you for taking the time giving us your feedback! I am truly sorry about the unfortunate experience with being checked into a room that had not beed cleaned. Due to some start-up challenges in our systems, this problem has occured a couple of times, but is now sorted out. From your review it looks like you will be staying with us for some time yet, and I hope you will contact me through front desk if there are other issues you would like to adress regaring your stay. We do offer laundry service, and this can also be arranged by front desk if you would like to use this service.

Kind regards
Sølvi Solmunde
General Manager

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Reviewed 13 June 2014

Firstly Bergen itself is stunnng .. The other hotels are somewhat older .. This new hotel is absolutely lovely . What tops it off .. The people couln't be nicer if they tried, the 13 floor restaurant has the best view in the city..the superior plus room was worth the little extra. I will definately be back and will recommend others...

  • Stayed: June 2014, travelled on business
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Thank WWtraveller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 17 June 2014

Dear Tripadvisorer!
Firstly thank you very much for taking the time to give us your feedback! Secondly - thank you so much for the very kind review you have given! We are very pleased you enjoyed your stay in Bergen and in our hotel, and very proud to notice that the staff and the service is what you enjoyed the most.
We look forward to seeing you back very soon!

Kind regards
Sølvi Solmunde
General Manager

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Reviewed 12 June 2014

The cool thing in this newest hotel in Bergen was to place the key card in the slot inside the door and have a beautiful giant owl light up on the wall behind the beds! The unusual thing was having gray-colored walls, making for a somewhat dark room. There were a few mod lamps in the room as well.

The bathroom had a shower that was the type you didn't have to "step" into (The tile was even with the rest of the floor.), and helpful for not stubbing the toes.

It would be worth the trip to the top floor (the bar) to see out -- use the elevator furthest to the left, facing the elevators, to get this to work. Oh, and don't forget to use your key card in the elevator.

Breakfast had all the variety you'd ever want. The hotel receptionists were very helpful and agreed to keep our luggage in the luggage room, when we had a miscommunication with our tour company.

Our twin was very quiet and we had a window that looked over the multi-story car park.

The location was handy to the train station and the trams; I really enjoyed traveling through the park area nearby with benches all around on the way to the harbor.

I'm not sure of the exact cost for us (a twin for 2 nights) as we booked through a package with Nordic Visitor.

  • Stayed: May 2014, travelled with friends
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Thank tuggeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 17 June 2014

Dear tadudly!
Thank you for your very kind review of our brand new hotel in Bergen! We are so happy that you found everything to your satsifaction!
The view from our top floor restaurant is absolutely worth a visit, and as you point out, the location very convenient!
We hope to see you back with us at some other time!

Kind Regards
Sølvi Solmunde
General Manager

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Reviewed 11 June 2014 via mobile

The hotel was a brand new property which was a month old when we stayed . Scandic hotel are was chic and modern

The hotel was couple of minutes walk from main station and the lobby was Modern , checkin was easy . The hotel is very the city centre and many sightseeing location including the Byrggen

The room were so new that we could smell the paint and varnish . The rooms were small so were the bathroom . The room had Picture of Eagle hanging behind the bed which was not pleasant . It was scary to have it in the room when u want peace

The breakfast was ok and they did nt refill a few items as the hotel was new they could nt estimate the guest which was a bad gesture

Overall not a bad choices

Stayed: June 2014
Thank shivapaavai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 17 June 2014

Dear Shivapaavai!
Thank you very much for taking the time giving us your kind review of our brand new hotel!
We are happy you enjoyed your stay with us, and can assure you that we work hard to improve all details in service!
We hope to see you back with us at some other time!

Kind Regards
Sølvi Solmunde
General Manager

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Reviewed 8 June 2014

Nice brand new property, at the outskirts (10 min walk) of the city centre. Given that it's brand new, there' s really no issues with beds, amenities etc, but the small issues that exists is (hopefully) start up bits and pieces that will sort themselves over time. Check in and out worked well, was efficient and pleasant.
Breakfast is well sufficient, but maybe not at the level of other Rica hotels (granted that this one has changed to Scandic after they bought Rica) also, this is the tourist bus season, so maybe quality is lowered a bit during the summer months. The breakfast did have its issues with poor cleaning of tables and buffet , and lack of towels to cover bread ( for the bread that guests cut themselves) , and one one morning the restaurant appeared understaffed given the cleaning issues. The tv menu in my room was an absolute nightmare to figure out- I was actually struggling to watch tv normally.... But that might just be me. The thermostat did not appear to function (lowering the temp), and given that my room faced a busy road, opening the window was an issue.
All in all a very pleasant stay, but I'm probably inclined to using the rica hotel up the road next time, which from previous experience is slightly better, and slightly more conveniently located.

Room Tip: View is an issue, and some rooms looks straight into a commercial building across a busy road.
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  • Stayed: June 2014, travelled on business
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1  Thank Realtravelasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 17 June 2014

Dear realtravelasia!
Thank you very much for taking the time giving us your feedback! As you point out, there are still a few things to work on in this brand new property. I can assure you that we are working hard to get all details in place, and hope to see you back with us in the future!

Kind Regards
Sølvi Solmunde
General Manager

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Reviewed 31 May 2014

The Ornen hotel is located close to the railway station, but a 15-20 minute walk from all the Bergen highlights around the waterfront. It is a sparkling new hotel, but a bit too modern for my taste. The rooms are very sterile and do not exactly feel as home away from home.
On the plus side: very comfortable beds, nice restaurant, nice shower room with non slip floor, friendly reception, good breakfast, big screen TV and fast elevators.
On the minus side: as with so many Norwegian hotels, the comforters are way too thick and too hot. It never gets cool enough inside a hotel room to need these. In May it is too cool to simply throw it off, but way too hot to have on. The Swedish hotels definitely have this worked out better. Another minus is the fact that the windows hardly open, making my room unnecesarily warm on the cool day we were there. There was no safe in room, no mini bar, no ironing facility, no hooks in room or bathroom to hang things and no place to put a suitcase.

Stayed: May 2014, travelled on business
1  Thank Scandilove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scandicornen, Daglig leder at Scandic Ornen, responded to this reviewResponded 5 June 2014

Dear Scandilove!
Thank you very much for taking the time giving us your review. Your input is extremely important to us - especially since we just opend, and are still working on getting all the details in order!
As you noticed there are still a few things that need adjustment, and we work hard every day to improve our product and performance. Room temperature is one important issue, and also missing details in the bathroom.
We sincerely hope to see you back with us some other time!

Kind Regards
Sølvi Solmunde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Ornen

Address: Lars Hilles gate 18, Bergen 5008, Norway
Region: Norway > Western Norway > Hordaland > Bergen > Sentrum
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #10 of 49 Hotels in Bergen
Price Range: £112 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scandic Ornen 4*
Number of rooms: 368
Official Description (provided by the hotel):
Stay at Scandic Ornen, centrally located in Bergen, close to the city's cultural centre, the Grieg Hall and Bergen Art Museum. Spacious and modern rooms, including accessible rooms. Try our fantastic restaurant Roast and Bergen's only skybar, located on the 13th floor with a fantastic view of the city and surrounding mountains. ... more   less 
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