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Best Western Plus Victoria Hotel
Ranked #15 of 26 Hotels in Stavanger
Reviewed 23 March 2013

It is an old hotel: nice atmosphere, nice restaurant, but dont expect a futuristic room.
The position is excellent, right on the port, close to the shopping streets, restaurants and old town.
The staff was professional.
Free wifi
Nice tv

Room Tip: From the 5th floor, you can see a nice panorama
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Stayed: March 2013, travelled on business
1  Thank Alessandro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 239 reviews

Reviewed 14 March 2013

We stayed in this hotel for two weeks, while moving to Stavanger. The hotel location is excellent (right by the harbour), the building has a romantic feeling... but the staff is unfriendly - at the least. The person at the reception kept chatting to a friend while I was trying to usher my three big pieces of luggage inside and didn't bother even to suggest help (although this is a typical Norwegian attitude, one would expect a different behaviour from a hotel employee). We were given a big spacious room with practically no wardrobe. Given that we were staying for two weeks, we asked for a room with a wardrobe: we got a small wardrobe in a tiny, tiny room. The rooms are all old and the carpet must be as old as the hotel itself. Initially the hotel said that we can have access to the gym: we did: we just had to walk to the two closes gym facilities in town and ask if we could use their facilities without paying for a full membership. We couldn't.
All in all, a very bad experience.

Room Tip: Rooms with a harbour view.
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  • Stayed: April 2012, travelled on business
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2  Thank sil1977_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrine V, General Manager at Best Western Plus Victoria Hotel, responded to this reviewResponded 18 March 2013

Dear Sil1977

We regret that you had a bad experience at our hotel. Our staff is trained to give our guests a nice and welcoming experience which many of our guests give us credit for. We will look at this case to see what happened and to see how we can improve.

We do not have a gym in-house but we do have coupons to our neighbour gym that guests can purchase at a reasonable price. We are aorry that you have been misinformed.

We are currently in the process of upgrading our oldest rooms.

Thank you for your feedback so that we can work on improving our guest experience.

Kind regards
Catrine Vedøy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2012

The hotel is a nice enough hotel in a fantastic location, right in the centre - close to everything and overlooking the harbour.
It also has a lot of character as its one of the oldest hotels in Stavanger.

Initially they had lost our booking so it took over 30 mins to check in - not great when you are in a rush to get to a meeting.
The room was large and spacious, slightly dated decor, the sink didnt drain, the shower hose had bent so didnt work properly and my door didnt lock from the inside and the electronic door entry wouldnt lock it either.
Maintenance fixed the shower and sink when I compalined but was not able to fix the door. They were able to fix the electronic lock so it locked about 15 mins after I got in but in this time anyone would be able to open my door. The manual lock was not able to be fixed.

For the last 2 days the lift was broken - not great when you are on the top floor.

The breakfast was great and one of the best ones I have had in Stavanger. Its a nice enough hotel but there are ones with better rooms and service for the same price. Because of the experience I had there the hotel did refund just under one nights stay out of the 3 nights I was there.

  • Stayed: November 2012, travelled on business
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Thank HolidayViewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrine V, General Manager at Best Western Plus Victoria Hotel, responded to this reviewResponded 20 January 2013

Dear guest

Your feedback is greatly appreciated. Feedback from our guests will help us in improving our product and guest experience. We refurbish hotel rooms each year and dated rooms will be modernized in 2013. We have had problems with our elevator, but after changing the engineit is working as new.We changed all locks in 2012, but unfortanetely problems do occur. We are sorry that you had to experience these faults, but hope you will give us another chance and visit us in the future.

Kind regards
General manager
Catrine Vedøy

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Reviewed 16 November 2012

I have used this hotel a number of times for work events and I cannot fault the friendliness of the staff and their professional attitude.The hotel is in a great location and the front facing rooms have a great view of Stavanger's harbour.The conference room is spacious and well equipped and the hospitality provided to our group of boisterous Scots was most welcome.The rooms are clean, comfortable and aid a good nights sleep while travelling.Would definitely use this hotel again and would recommend its Norwegian charm.

Stayed: November 2012, travelled on business
Thank Willow123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrine V, General Manager at Best Western Plus Victoria Hotel, responded to this reviewResponded 20 January 2013

Dear Willow

Thank you for the great review. We are happy that you had a wonderful stay with us and hope to see you again next time you visit Stavanger.

Kind regards
General manager
Catrine Vedøy

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Reviewed 5 November 2012

Nice hotel close to the harbour..We got a room on the 5th floor, which was spacious and quiet. The breakfast was excellent tho, you even get to make your own fresh waffles!
Location was excellent too.

  • Stayed: October 2012, travelled as a couple
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Thank Dr F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrine V, General Manager at Best Western Plus Victoria Hotel, responded to this reviewResponded 20 January 2013

Thank you for your nice feedback. It is greatly appreciated. We have had some problems with the elevator, but after putting in a new engine it is working as if it is new.

Kind regards
General manager
Catrine Vedøy

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Reviewed 17 October 2012 via mobile

The Victoria Hotel Stavanger is located right at the harbour auf the city. It is an historical building matching perfectly with its surrounding. Really a charming environment. The breakfast buffet offers a broad choice and good quality of food. The hotel offers free WiFi in all rooms. The connectivity is good allover the hotel. Only the elevator has sometimes problems to work properly, but in such cases the friendly staff gives a hand upon request to handle luggage. All rooms are in good shape are kept clean. As always in Scandinavia the room size is slightly smaller than in the rest of Europe.
The Steakhouse inthe hotel serves good food for a reasonable price considering that you are in Norway. In the eighbourhood various restaurants and bars are available and offer a broad choice of tastes.
I am looking forward to my next stay in this hotel already.

  • Stayed: October 2012
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Thank XO_621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrine V, General Manager at Best Western Plus Victoria Hotel, responded to this reviewResponded 20 January 2013

Dear XO_621

Thank you for your kind review. We are very proud to be working at this 112 year old hotel and strive to give our guests a good experience in an historical environment. We have had some trouble with our elevator but after changing the engine it is working fine.

Kind regards
General manager
Catrine Vedøy

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Reviewed 13 October 2012

This hotel is just ok, but in a fantastic position. No way this place is a 4 star, don't even think about it , maybe 3. The room really small , room are noisy, bad windows with a fantastic walls view and paper thin walls. I could hear in the next room someone talking on the phone as well as TV. Finally, the rooms are pretty tacky, the carpet was a old and little dirty and the non-smoking room smelled like smoke and cheap air freshener. The staff are fine, no issues there. This place is not good value, it is not a disaster, maybe a little better than a basic motel, but not much. Breakfast was just decent, and again, the staff were good.

  • Stayed: July 2012, travelled on business
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Thank Paolo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catrine V, Manager at Best Western Plus Victoria Hotel, responded to this reviewResponded 16 October 2012

Dear Paolo

Thank you for taking the time to write a review as they are a working tool for us in improving our guest experience. We are sorry that your stay with us was a disapointment. We are in the process of upgrading the remaining "outdated" rooms, and therefore hope you will give us another chance in the future.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Victoria Hotel

Address: Skansegata 1, Stavanger 4006, Norway (Formerly Victoria Hotel)
Region: Norway > Western Norway > Rogaland > Stavanger Municipality > Stavanger
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #15 of 26 Hotels in Stavanger
Price Range: £79 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Victoria Hotel 3.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Victoria Hotel Stavanger

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