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“High price does not guarantee quality”
3 of 5 bubbles Review of Scandic Forum

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Scandic Forum
Ranked #11 of 28 Hotels in Stavanger
UK
Level Contributor
138 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“High price does not guarantee quality”
3 of 5 bubbles Reviewed 16 May 2014

In its favour:
Views are impressive
Great breakfast served from early in the morning
Friendly staff
Comfortable beds
Near a shop and bus stops

Against:
Smelly bathroom (seemed to be a drain issue)
Stains on the furniture and light fitting
Download speeds on the internet were very variable
Not that near the town centre though near the lake
No safe in the room
No coffee facilities in the room (available at reception)
Free bike available but the one bike had no breaks or working gears

Was adequate for what I needed, breakfast on the 21st floor was the highlight.

Room Tip: The higher up the better. Try and get a room away from the road as it is a bit quieter if you sleep...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IT-nerd-on-the-road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 12 June 2014
Dear Guest,

Thank you for writing a review on Tripadvisor about your stay at our hotel.

We are glad you enjoyed the views and the breakfast served on the top floor. This is one of the highlights at Rica Forum Hotel, and is something we often hear from our guests. I am also glad to hear that your bed was comfortable and that the staff were friendly, as this is two things that are very important for guests when booking a room. A good nights sleep is a must, and a high level of service is very important to give our guests the quality and value from which they come to expect at any hotel.

As for the "againsts" then this is something we need to look into. The smelly bathroom is something that is totally unaccetable, and we must make sure this does not happen again. We have been checking our bathrooms more frequently now and we are pleased to say that there does not seem to be a major issue with our draining system. We will however continue to check up on this to make sure it doesn't become an issue in the future.

As we are changing to a new hotel-chain (from Rica to Scandic) we are going to give the hotel a slight "makeover" meaning most of the rooms will be getting brand new furniture. Some of the rooms need this makeover, so we are looking forward to getting started with this prosess. The internet is also going to be looked at during the summer, and will we hopefully be able to provide a better service for the entire hotel, as some places seem to be under the required quality we expect.

Our standard rooms don't have coffee facilites, which is the case with many hotels in Norway, but as you said, if you require this we can provide this if we have any available. No safe in the room is also something that is more frequent in norwegian hotels, but we can lock away things in our safe at the front desk if this is required.

We usually have four bikes available, but currently we are getting these fixed as they have often been having problems with the breaks and gears. We expect to have them "fit for fight" again very shortly.

I hope to see you back at our hotel in the near future and if you have any further issues, please feel free to get in touch.

Best regards,
Marc Dudley
Service Manager, Rica Forum Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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273 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
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English first
Helsinki, Finland
Level Contributor
64 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

The basic rooms in this hotel are nothing special and quite small. However if you can get the room from the higher floors the views are excellent.
The breakfast is also served on the top floor of the hotel so watching the sunrisee while you are enjoying and excellent buffet breakfast is defenetly going to give a great start for the working day.
The staff is also very friendly and eventhough the menu at the hotel restaurant is quite limited the choices that I tried where good.
Hotel does not have any fittness center but running the stairs up to the top will surely do for a good exercise.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProEtContra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 6 May 2014
Dear Guest,

Thank you for taking the time to recommend our hotel on tripadvisor.

Our standard rooms are like you say of a basic nature, and is what the standard for most standard rooms across hotels in Norway is. For people staying one or two nights and who will only be using the room for a few hours during the night before they sleep, then this is usually not a problem. We do recommend people who will stay for a long time at our hotel to try our junior suites which can feel like a smallish flat and they are also the best “rooms with a view” at the hotel. However, like you said, the higher up the rooms the better the view.

We are also glad you enjoyed the breakfast with the sunrise from the 21st floor, and yes we agree 100% that it is a wonderful way to start the day.

It is also pleasing to hear that the staff was very friendly and that the food was good. The new summer menu does have more main course choices, so hopefully this will be something you will enjoy if/when you return to our hotel.

I look forward to welcoming you back to Stavanger and Rica Forum Hotel in the near future.

Best regards,
Marc Dudley
Service Manager, Rica Forum Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
104 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

Rica is well known of serving good breakfast, this hotel has one of the best offer in Norway, the rooms is small but OK. Close to the icehockey rink Oilers and not fare away from the city of Stavanger or the airport

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Øyvind A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 6 May 2014
Dear Øyvind,
Thank you for recommending our hotel on tripadvisor.

I am glad you enjoyed our breakfast buffet and feel it is one of the best in Norway. That pleases all of us at the hotel and your experience is what we strive to achieve every morning when serving breakfast to our hungry hotel customers.

Our location is also perfect, as all meeting places in Stavanger and the Airport are a maximum 10-15 minutes away by car. It is also only 5 minutes to the city centre by car or bus, so not far away for those feeling the need to make a quick trip to the city centre.

I look forward to welcoming you back to our hotel during your next visit to Stavanger.

Best Regards,
Marc Dudley
Service Manager, Rica Forum Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asker, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

Hotel located next to beautiful lake Mosvann in the "Forum-area", with conference-centres, multipurpose arenas and sports-facilities nearby. Friendly staff and a truly great breakfast buffet. Lunch menu a bit limited, and no possibilities for meals and eating outside opening hours in the restaurant unless you want to order take away to the hotel. Somewhat small rooms. Great panoramic view from the bar/restaurant.

Room Tip: Rooms facing east are less exposed to traffic noise.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OJohans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 6 May 2014
Dear guest,

Thank you for taking the time to write a review on tripadvisor.

I am glad you liked our hotel, and that the service from the staff meet your expectations.

We are also very lucky to have a great location, especially for those wanting to host a big conference or for sports teams playing at the nearby arenas. This is why most of our guests fall under these categories, but with the fantastic views and peaceful surrounding area, it is also a favorite for many business people just wanting to escape the city center and relax after busy days at the office or a meeting/conference.

Once again, thank you for recommending our hotel and I look forward to welcoming you back in the near future.

Best regards,
Marc Dudley
Service Manager, Rica Forum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 10 April 2014 via mobile

Hotel is great. Nice rooms, nice view and very nice people. The restaurant has a very nice view but the food was not the best. The last dinnes was buffét and it was no good 2/10. The other dinners was ok. But only 5/10.
I would recomend this restaurant only for the view.

Stayed April 2014, travelled on business
Helpful?
Thank Bjørn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 6 May 2014
Dear Bjørn,
Thank you for recommending our hotel on Tripadvisor and for giving us valuable feedback about our restaurant.

We are of course very pleased that you liked the hotel, including the rooms, views and people, but I am equally disappointed about your restaurant experience.

During your stay we had a buffet most of the days, which was for the tennis players taking part in the Norwegian Youth Championships and therefore it was based on a low budget buffet as this was what was agreed between the organisers of the tournament and us. This is of course not an excuse, as normal hotel guests should still get the quality of food they expect at a Rica hotel restaurant. I therefore appreciate your feedback on this issue and have spoken directly with the head chef about it.

We have just got a new menu for the summer and the quality of the food was one of the major talking points. Having seen and tasted the new menu, I am confident the food will be of a quality people come to expect at a hotel restaurant, and I can highly recommend it.

I therefore hope you decide to return to our hotel in the near future and will look forward to welcoming you back. If you do return to our hotel, please get in touch with me and I will make sure your restaurant experience is better this time around.

Best regards,
Marc Dudley
Service Manager, Rica Forum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Le Vaud, Switzerland
Level Contributor
111 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

I only stayed for one night and that was fine. My room was comfortable and I slept well; there was no noise from the next door elevator of which I was pleased! Everything worked well and the view is delightful overlooking the lake; pleasant for walking or running around. It's a nice walk from the hotel to the harbourside (about 45 minutes). Lots of youngsters staying at the same time irritated my colleagues with their noise but I had no problem on my floor. The elevators are annoying as there are only three and they seem to take forever to arrive! The 21st floor makes a great location for the restaurant, although during our stay it felt rather like a university canteen than a decent restaurant...not sure if that's because of all the young people or the general lack of atmosphere anyway. My bag was delayed with SAS and was brought to my room by the hotel staff at 7am, with a smile!

Room Tip: The corner rooms seem a quirky shape so might be fun!
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  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lesley Philippa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 6 May 2014
Dear Lesley,

Thank you for taking the time to recommend our hotel on Tripadvisor.

We are pleased that you got a good nights sleep and that your room met expectations. We are also glad that you enjoyed the delightful view, which is something we are very fortunate to have.
During your stay there were quite a few young tennis players staying at the hotel, which was due to the Norwegian Youth Championships in Tennis taking place just over the road. It was unfortunate that your colleagues had a bad experience because of this, and we can only apologize for this.

This may also explain why it felt more like a university canteen during your stay, as we had an offer for the tennis players during their stay. This is of course no excuse, as the restaurant should still be of the standard we and you expect, so if you were unhappy with the food or the experience, feel free to get in touch with me during your next stay.

If you decide to return to Stavanger in the near future, we will look forward to welcoming you to our hotel once again.

Best regards,
Marc Dudley
Service Manager, Rica Forum Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericia, Denmark
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Very friendly staff, great breakfast for all diets: LCHF, fruits/juices or 100 % protein - the view from the dining room unforgettable. Note - fine running trail just outside the hotel.
Conference facility needs more attention on hardware.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc D, Service Manager at Scandic Forum, responded to this review, 4 May 2014
Dear Annette,

Firstly, thank you for recommending us on Tripadvisor.

I am glad that you enjoyed your stay with us. We promote good customer service, which is of high importance here at Rica Forum Hotel, so am glad that you were left with a feeling of our staff being very friendly.

We also aim to give our guests the best possible start to the day with an excellent breakfast, and we try to cover all the various diets and requirements for all our guests. I am therefore glad you noticed this, and with the fantastic morning view of Stavanger from the 21st floor, there are few better places to have breakfast.

Our conference facility is actually going to be getting a "facelift" this year, as we also felt it was time to replace some of the hardware in a couple of our rooms. We will therefore have even better facilites to offer our guests than we already had.

Thank you once again for taking the time to recommend our hotel and we hope to welcome you once again to Rica Forum Hotel in the near future.

Best regards,
Marc Dudley,
Service Manager, Rica Forum Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scandic Forum

Property: Scandic Forum
Address: Gunnar Warebergs gate 17, Stavanger 4021, Norway (Formerly Rica Forum Hotel)
Region: Norway > Western Norway > Rogaland > Stavanger Municipality > Stavanger
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Stavanger
Price Range (Based on Average Rates): £
Hotel Class:3 star — Scandic Forum 3*
Number of rooms: 182
Official Description (provided by the hotel):
Scandic Forum is Rogaland's tallest hotel - 85 m high, with well equipped rooms, most of which are spacious double rooms with ample work space. The suites are on the 20th floor. Free WIFI in the entire hotel and several conference rooms. The hotel's restaurant offer breakfast, lunch, as well as an a la carte menu and bar with a stunning view of Stavanger from the 21st floor. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Scandic Forum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rica Forum Stavanger

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