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LondonBound56
Chiswick, United Kingdom

A very special place

5.0 of 5 bubblesReviewed 6 Aug 2019via mobile
Went to a wedding here and also stayed in this hotel last weekend. This place was incredible! The food was surprisingly good from the breakfast to the Welsh lamb dinner at the wedding. The staff were attentive and friendly throughout the weekend, and even though our party was rather demanding, nothing was too much trouble. The room was lovely, clean and very quiet, so had a really good nights sleep. A special thank you to Alan who managed the wedding which ran perfectly (which is unusual in my experience at weddings!).He even took the time to introduce himself to guests which made them feel very special and well looked after. I would highly recommend this hotel for an event or even a place to stay if you want to visit this beautiful part of Wales. Thank you to all the staff who made our stay so enjoyable and comfortable.
Date of stay: August 2019
Trip type: Travelled with family
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Norton_Manager, Manager at Norton House Hotel & Restaurant, responded to this review
Responded 22 Aug 2019
Hello, Thank you for your kind words and positive feedback. We look forward to welcoming you back again soon. Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 August 2019

We stayed over at Norton House to celebrate a birthday.

We booked a superior room, along with breakfast and dinner.

Norton House has a large private car park, on a quiet road within Mumbles.

On arrival we were quickly checked in, and asked what time we wanted our dinner reservation.

The room was large, clean and modern, including hot drink facilities, strong Wifi connection and bath robes.

For the evening meal we both had an allocation of £20. For starters we had a seafood special risotto (which included cockles, lobster, crab and clotted cream) and the Anti Pasti platter (cured meats, olives etc..), for mains we had two Sirloin Steaks, and for desert the bakewell slice along with the white and dark chocolate profiteroles. All the food was fantastic. Our choices went over the £20 allocation, however if you take advantage of the lunch or evening early bird menu you can get a similar three course meal for under £20. For the price i think you will struggle in Mumbles to get a similar meal to the same standard.

We went out into Mumbles in the evening, so did not use the bar area.

We both slept very well, we were in room 2 which is directly above the bar area and we did not hear any noise through the night or in the morning.

The breakfast the next day was again fantastic. There is a large buffet selection of continental items along with cereals, fresh coffee and juice. The cooked breakfast is made to order so its cooked fresh.

We have previously stayed at Norton House, and can highly recommend a stay.

Date of stay: August 2019
    • Value
    • Rooms
    • Service
Thank Lisa I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton_Manager, Manager at Norton House Hotel & Restaurant, responded to this reviewResponded 22 August 2019

Hello, Thank you for your kind words and positive feedback. We look forward to welcoming you back again soon. Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2019

stayed in norton house in room 3 above the restaurant, room was pleasant and clean. unfortunately there was loud music played in the restaurant (restaurant was empty) untill we went down at 1am to complain, guy on desk turned off music but we really shouldn't have had to ask, couldn't get to sleep then till about 3am.

Room tip: avoid rooms above the dinning room, staff listen to loud music playing in dinning room while sitting on desk
Date of stay: August 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank markween
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton_Manager, Manager at Norton House Hotel & Restaurant, responded to this reviewResponded 22 August 2019

Hello Mark, Apologies about your bad experience while you were staying with us. We will take this on board and we will make your stay better next time. Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2019

This was a reasonable enough place to stay for one night.
Positives- good location, parking & breakfast
Negatives- terrible pillows, no window only a pair of patio doors onto the car park so had to leave one open for ventilation, tiny bathroom with next to no space to move.
All in all, if I returned to Mumbles I might just stay somewhere else next time

Date of stay: April 2019
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank JerseyBoy75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton_Manager, Manager at Norton House Hotel & Restaurant, responded to this reviewResponded 22 August 2019

Hello, thank you for your feedback. Overall, we are glad you enjoyed your stay. We will take your feedback on board. We look forward to your return to the Norton House Hotel.Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2019 via mobile

We found this hotel to be welcoming clean and tidy. We only stayed bed and breakfast so cannot comment on main meals.However the breakfast was 1st class and served by attentive staff. Would we stay again if we where in the area.The answer to that is yes, of course we would.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank bill081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton_Manager, Manager at Norton House Hotel & Restaurant, responded to this reviewResponded 22 August 2019

Hello, Thank you for your kind words and positive feedback. We look forward to welcoming you back again soon. Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2019

The location is good, about 100 meter from the water and within 15 min walking distance to the pier. The hotel is ok but going through refurbishment right now.

Our room was a good size but with a standard double bed of 150 cm which is quite small for two adults, also the springs in the mattress could be felt, not ideal. The bathroom is very small and shower is tiny, however, clean and tidy.

We did not have dinner but the breakfast was very good. The garden is nice an quiet and they also have a good little bar with 2-3 different draught beer.

Overall ok, however, the bed was really too small and I would not return unless I was certain I could get a bigger size bed to sleep in.

Room tip: make sure you get a good size bed, try and get a room away from the main room.
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank timetraveller64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Norton_Manager, Manager at Norton House Hotel & Restaurant, responded to this reviewResponded 22 August 2019

Hello, Thank you for your feedback. We will take your feedback on board. We look forward to your return here at the Norton House Hotel. Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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