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“I'm in love..” 5 of 5 bubbles
Review of Four Points by Sheraton Penang

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Four Points by Sheraton Penang
Ranked #1 of 6 Hotels in Tanjung Bungah
Certificate of Excellence
Lumut, Malaysia
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“I'm in love..”
5 of 5 bubbles Reviewed 18 May 2014

I am still here with my husband..posting this review in a deluxe ocean view room, using the free wifi provided. What can i say..love, love, love! The view is great..the room is in the third floor, yet i have full view of the sea. Room is very clean, modern and simple but extra comfort guaranteed.yup, the bathroom is quite small but it's ok for me, as it is clean and the ammenities are great.big LED/LCD TV with good channels on but most of the time you'll be looking at the sea =)..i booked through booking.com so checking-in was very quick.didnt have breakfast here as we prefer going around penang looking for local specialties.thebeach is nice for a stroll,the swimming pool is also nice.the rate is very affordable,so why not..i'll definitely be coming back !

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nikshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointspenang, Assistant Manager - Digital Marketing at Four Points by Sheraton Penang, responded to this review, 28 May 2014
Hi Nikshah,

We love your enthusiast and thank you for loving Four Points by Sheraton Penang :). We are happy to hear that both you and your husband enjoyed your stay and will be returning back here again in the future. We look forward to seeing you the next trip!

Angeline Chen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,009 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (366)
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English first
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 15 May 2014 via mobile

Nice cosy hotel, the deluxe oceanfront rooms bit small but readonably clean. All basic amenities available, Some like shaving kit, sewing kit, kantaka like bath robe are on request but foc.

Usual coffee and tea (English Breakfast, Camomile, Earl Grey) available in the room foc. Bottled drinking water also foc. Unlimited supply. No minibar. Mini refrigerator and safe available in room. But the refrigerator is not cold enough.

Small 4 feet deeo pool but with a private beach front. Signboard warns of jelly fish presence but didn't see any on our 1 week stay.

Staff are helpful and friendly but please be patient when speaking to some of them as some are from overseas where english is not their second language. Had a bit of a problem when extending our stay. But the Management eventually solved it for us.

However, the hotel really need to improve on the quality of their food. Only 1 restaurant but cosy setting overlooking the beach and sea.

Lack of parking spaces when running full house. But the jockey services foc solved the problem.

Stayed May 2014, travelled with friends
Helpful?
Thank tltjoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt V, General Manager at Four Points by Sheraton Penang, responded to this review, 17 May 2014
Hi there tltjoo and thank you for posting a review on your experience with us.
Thank you so much for pointing out the friendly and helpful associates. I'm sorry that in some cases the language was a barrier but I'm happy to read that the issue was ultimately resolved. Thank you also for your comment about the food.
Looking much forward to welcoming you again.
Best Regards - Kurt.
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London, UK
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Decided last minute to travel to Penang and FPS was one of only a handful of hotels that was available which had a good range of reviews.

Pros: It's basic, comfortable and clean. Bathrooms are tiny but the view of the ocean more than made up for that flaw! The staff are keen and helpful and make a decent cocktail! No need to use taxis as the bus service is timely, smooth and inexpensive. You can easily get to Gurney Drive, the city and Batu Ferringhi.

Cons: Pay your bill the night before and check it. Their oversight almost delayed our trip to the airport significantly the next morning. Oh and watch the elevator doors, they'll close on you if you're not quick getting in!

Room Tip: Ask for an ocean room!
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jen973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt V, General Manager at Four Points by Sheraton Penang, responded to this review, 15 May 2014
Hi there Jen973 and thank you for staying at our resort.
Thank you also for posting a favourable review on your experience, particularly on the helpful associates and the nice drinks they're fixing.
I'm sorry to hear about the mistake in the bill and the delay it caused trying to sort this out. Our Front Office Manager is aware of this incident and has taken steps for this to not happen again.
I hope though this won't keep you from coming back to us and I look forward to your return visit.
Best Regards - Kurt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 12 May 2014 via mobile

Kudos to the team in Four Points penang....this round has made me feel not wanting to go home tomorrow morning...

Coming back to this hotel within 6 months has given us an eye opener on the dedication of changes the team has taken to give their best in hospitality

Upon arrival this round....from check in...to floor staff, valet, house keeping....it was almost flawless in service.....once important...staff who sees you and actually approaches you and ask if we needed any help.....

One thing can summarize this feel....hospitality from the heart....

Thank you for the great experience.....

Stephen n adrian...if u r still around... great work!!!

Mr happy....

Stayed May 2014, travelled with family
Helpful?
1 Thank Tommy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt V, General Manager at Four Points by Sheraton Penang, responded to this review, 13 May 2014
Hi there Tommy C and thank you very much for reviewing your experience at Four Points by Sheraton Penang.
I'm so happy to read that we exceeded your expectations and that valuable returning guests like you are noticing the improvements we make day-by-day.
It is true that we have a highly dedicated team and I'm so happy to be surrounded by them. Everyone is doing their best to please guests and to improve the services. Comments like yours are highly rewarding and are only motivating the team to do better.
Thank you once again and looking forward to your next visit!
Best Regars - Kurt.
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Chandler, Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

Just returned from a wonderful 2-week stay at the Four Points Penang. Upon arrival was warmly greeted by bell-hop and front desk staff and was given an upgrade to a nice ocean-view suite on the 5th floor, thanks! Suite was spacious, well-equipped and comfortable. I especially enjoy watching sunrise over the ocean every morning from the large picture windows. The hotel serves an extensive buffet breakfast spread which was complimentary for SPG Plat. Hotel is conveniently located close to Gurney (shopping and food) and Ferringhi beach and there’re daily shuttles from the hotel to both locations, although I wish it was more frequent (ended up driving instead). Hotel staff is warm and friendly. Special kudos to Ms Vernisse Chew, whose exceptional hospitality and professionalism made our stay enjoyable. Thanks for all your help and recommendations!

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt V, General Manager at Four Points by Sheraton Penang, responded to this review, 13 May 2014
Hi there Daryl T and thank you for staying and reviewing your experience at Four Points by Sheraton Penang.
I'm very happy to read that we exceeded your expectations in terms of service and breakfast.
Thank you also for pointing out the warm and friendly services from our associates, particularly Vernise. She is a great team-member that has been with us since before hotel-opening and I'm very happy to have her on our team.
Looking very much forward to welcome you back again soon.
Best Regards - Kurt.
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Asia
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

Nice location since nearer to Gurney and Georgetown as compared to hotel in Batu Ferriggi, surely in term of beach, Batu Ferriggi will be much nicer. Nicely decorated and well maintain, since still a new hotel, reasonable price for family short vacation and outing. Breakfast consider good since this is a 4 stars hotel. We stayed from 1 May to 3 May 2014, checked in fast, may be I am SPG member.

Room Tip: There is a food court within 5 minutes of walking distance. Seaview room is okay and quite.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Yan Seong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt V, General Manager at Four Points by Sheraton Penang, responded to this review, 11 May 2014
Hi there Yan Seong L and thank you very much for chosing to stay at our resort whilst on Penang.
I'm happy that you like the location of the resort and the overall experience. I hope to welcome you back again very soon.
Best Regards - Kurt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 8 May 2014 via mobile

Rooms of hotel are bright and cheery. Great ocean views with a little sitting nook below the window. Very fresh, young feeling decor throughout. Rooms are spacious however bathroom size is small but with everything you need. Beach out front is nice. RM15 to get to Gurney shopping centres and RM20 to get to night market area ins taxi.

Stayed May 2014, travelled on business
Helpful?
Thank Megan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kurt V, General Manager at Four Points by Sheraton Penang, responded to this review, 9 May 2014
Hi there Megan S and thank you for posting a review on your stay at Four Points by Sheraton Penang.
I am very happy to read that we met and exceeded your expectations and that you liked our location between Georgetown and Batu Feringgi. I hope to welcome you back again very soon.
Best Regards - Kurt.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Penang

Property: Four Points by Sheraton Penang
Address: 505 Jalan Tanjung Bungah | Penang, Malaysia, Tanjung Bungah, Penang Island 11200, Malaysia (Formerly Tanjung Bungah Beach Hotel)
Region: Malaysia > Penang > Penang Island > Tanjung Bungah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Tanjung Bungah
Price Range (Based on Average Rates): £
Hotel Class:4 star — Four Points by Sheraton Penang 4*
Number of rooms: 220
Official Description (provided by the hotel):
Enjoy the uncomplicated comforts in any of our 220 welcoming guest rooms and suites, where you’ll find everything you need to feel at home; some have outstanding views of the Malacca Strait. Enjoy free bottled water daily and stay connected with free wired and wireless High Speed Internet Access. ... more   less 
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Also Known As:
Tanjung Bungah Beach Georgetown
Hotel Tanjung Bungah Beach
Four Points By Sheraton Penang Tanjung Bungah

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