They gave us a room the size of a closet, or perhaps it was an add on to a suite room, and we spent $450 a night for what was supposed to be a standard room. The cleaning staff left filthy cleaning rags in our bathroom, dirty dishes were sitting outside of our room the entire length of our stay, and we had to call room service each day for fresh towels. The service in the restaurant was also poor; overpriced, no air conditioning, and dried out overcooked meat.
When we complained about the service and the size of our room to the manager (I have stayed in Holiday Inn's that were nicer, had larger rooms and better service), we were offered a free airport transfer!! No joke!! (which wasn't even comped!!!). La Samanna does not deserve to be called a luxury hotel, should not charge rates of a luxury hotel, and I would not recommend it to anyone.
Do not stay here unless you want aggravation.
- Free Wifi
- Free Parking