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“Superb quiet location for a very relaxing holiday”

Review of Maison Galloise

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Excellent
26 reviews
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Overview
Villa -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Rieux Minervois, Carcassonne, Aude, Occitanie

Reviews from our community

Excellent - based on 26 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
227family...
Guildford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tired dirty property”
Reviewed 13 February 2013 for a stay in August 2012
1
person found this review helpful

Travelled with 2 children (4 & 7)

Firstly the owners were very friendly and accommodating in relation to booking the trip which gave us confidence.

Unfortunately the reality of the property and resolution of problems was somewhat to be desired.

The facts:
Mattress in the Lemon Room was unusable as a consequence the room wasn't used
A mattress protector was used as an eiderdown
Wallpaper pealing from the wall on the landing
Toilet bins hadn't been emptied
Bathroom and toilet not cleaned, at least not in the corners (hair etc)
Cobwebs in various corners of various rooms
Cobwebs over the makeshift wardrobe..I describe wardrobe in the loosest sense of the word
Towels not changed as arranged should be each Saturday; changed the following Thurs (11 days into stay)
Dishwasher not working
No bulb in the upstairs toilet
Outer lean too (front of house) a haven for bugs and remains of their friends on the walls & windows.
Leave food on the kitchen surface at your peril - I accept it was August, but really an army of ants in minutes
General cleanliness very poor so used the Hoover - didn't work properly!
Outside the lovely long wooden table seats 16 & plenty more ants besides, sorry but it was unusable for that reason
Grass wasn't cut on arrival as expected; resolved 4/5 days into the stay
The French contact came across as rather hostile because I had the audacity to complain - very disappointing

On a positive, the pool is lovely, the kids and ourselves spent many hours outside.

The location
Sorry, but you are at the bottom of a hill, the village at the top of the hill is essentially a through road for v fast traffic, which was a disappointment, quintessentially
French other than the lunatic drivers.

Surrounding areas v pleasant, watched the farmers processing the grapes from the vineyards.
Wine is remarkably cheap.

On the whole, the property needs plenty of TLC, and a better support mechanism should be in place if you have problems.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool
Liked least: The house
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Feb 2013
How disappointing to have such comments posted, especially when guests who stayed pre and post this family as can be seen below experienced nothing that has been described here. It is also very odd that these comments have been listed some 6 months after their visit.

Perhaps it is an indication of the validity of their comments, that, there has never been mention of a dishwasher at our property and the hill (actually a gradual slope), that seems to have been an unexpected find, is mentioned in the holiday letting details.

On their final note of having better local support, they, like all our guests, are given the details of the local contact and my husbands mobile, both of which are available 24/7 before they arrive.
This family chose not to use these and to only communicate by email, which I do not have access to until the evening. When we asked our local contact to resolve things for them, they refused to even speak with him. Again as you can see, previous and post guests have found our local support friendly and supportive.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland, United Kingdom
Reviewed 19 October 2012 for a stay in October 2012

How easy was it to book the property? How helpful were the directions to the property?
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Bedding & mattresses Kitchen & utensils
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Service
Liked best: Quiet location.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
26 Feb 2013
Thank you for your very positive comments. You were a joy to have as clients.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
london
Reviewed 14 June 2012 for a stay in June 2012

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: All the outside space
Liked least: The pool having shallow edges and a deep middle, rather than a shallow end and deep end
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
26 Feb 2013
Thank you for your very positive comments. It is always lovely to get such feedback and so pleased you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
hourihan
Bexley, United Kingdom
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A peaceful week in rural France.”
Reviewed 7 May 2012 for a stay in April 2012
1
person found this review helpful

We had a wonderful week with our family and grandchildren aged 4 and 7 months. (6 of us in all). Everything was so easy from the original approach to Ross (owner) to getting our deposit back. Nothing was too much for the owners.We were given so much valuable assistance.

The property is only a few minutes walk from centre of the village. It is spacious and comfortable,but with everything one would need for a family. We used the log burner but remember to start with small pieces and work up. The gas cooker is fed from a bottle, and here remember to open the valve on top of the bottle turning it anti-clockwise, it yields to firm pressure.

Rieux Minervois itself is pleasant with lots of walking and an excellent base from which to explore Carcassone, Beziers, Narbonne, and a host of smaller and most attractive towns such as Mirepoix and villages such as Citou.

We had a most enjoyable lunch at Le Logis de Merinville, prop Pierre and Cathy Morin. (The larger La Belle Volta, where there was a wonderful aroma of cooking, proved a great disappointment as we were told that no seats were available while some locals barged passed us and grabbed them.) Local wines are pleasant and good value. Sadly we didn't have the chance to visit the local wineries.

We look forward to a return trip another year when the weather is a bit warmer.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Being in rural france with its countryside, food and wine.
Liked least: The cold breeze
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neath, United Kingdom
Reviewed 2 January 2012 for a stay in August 2010
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Liked least: There was nothing to dislike
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Neath, United Kingdom
Reviewed 20 November 2011 for a stay in September 2010
2
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location, lazing around the pool.
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Swansea, United Kingdom
Reviewed 31 October 2011 for a stay in September 2011
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool was a great hit with all of us!
Liked least: Having to leave!!
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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