The two owners were rude throughout our weekend stay - they were always 'busy' and didn't seem willing to help. I think they were rushed as we were part of a very large group staying with them - they had plenty of notice of this, however, so could have taken on additional agency staff if they were likely to be overwhelmed.
No soap or towels were provided on either of the days - guests in other rooms had been provided with these.
The room was basic but reasonably clean - we had a good view of the pier as the hotel is right on the sea front.
The room could do with lined curtains to reduce the amount of light getting in - this would have helped me sleep much better.
I would definitely not stay again.
- Official Description (provided by the hotel):
- This property is a 12-minute walk from the beach. Conveniently situated on Eastbourne’s seafront, the Alexandra Hotel offers a restaurant and a bar. It is just 150 yards from the Winter Gardens and Devonshire Park. The Congress Theatre is only 3 minutes’ walk away. The rooms offer a flat-screen TV and tea and coffee making facilities. The en suite bathrooms have complimentary toiletries and a hairdryer. Many rooms boast views over Eastbourne Beach and the sea. In the mornings, the Alexandra Hotel serves full English breakfast. Guests can also enjoy fresh and varied English cuisine in the bright dining room, which boasts panoramic ocean views. The hotel also offers 2 lounge areas and a cocktail bar. Eastbourne is home to various restaurants and shops. Eastbourne Pier is only 750 yards from the Alexandra Hotel. It offers amusements and a nightclub. Eastbourne Railway Station is just 10 minutes’ walk from the hotel. This is our guests' favorite part of Eastbourne, according to independent reviews. Groups in particular like the location – they rated it 8 for stays with multiple people. We speak your language! ... more less
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