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“Sue 4 night stay” 3 of 5 bubbles
Review of Bay Burlington Hotel

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Bay Burlington Hotel
Ranked #16 of 42 Hotels in Eastbourne
Isle of Sheppey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Sue 4 night stay”
3 of 5 bubbles Reviewed 27 July 2014

The staff and the hotel were lovely and reception sorted out a problem I had quickly and efficiently. The down side was the food, we had the same menu a few weeks before at a Bay hotel on the isle of Wight and it was great. The food served at the Burlington was horrible and most of the time I couldn't eat it even the salad that was served the lettuce and other leaves were all brown and nasty if they get a new cook I would give it a much higher rating, and the rooms and seating areas would benefit from having fans as the windows were fixed only to open a little and in the heat we have just experienced it was very uncomfortable upstairs and down.
Also would management please stop guests from smoking right outside the main doors where it blows in and everyone has to breath it yuck !!!!!

Room Tip: update to a newer room if possible
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 29 July 2014
Thank you Sue J for taking the time to post on line a review of a recent stay. I was sorry to read you did not enjoy the food as we do get many great reviews on food quality. However any problems with any part of a stay should be reported. I am sorry your expectations were not met on this occasion regarding the food. Good to read the very good comments on other aspects of the holiday. All feedback much appreciated. Thanks once again.
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772 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (377)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 July 2014

Took my elderley mother away and it was the ideal resort and hotel.
hotel perfectly situated for everything, prom, pier, bus stops and the town with a great shopping centre.
Reception was excellent, nothing was too much trouble. Food was very good , the dining room staff were very polite and most attentive.
would most definately recommend this hotel and Eastbourne for a holiday.
Also if anyone gets the chance, go with Shearings coach holidays as we did, we were very impressed with everything overall , and our driver, Tony made our trips entertaining and very interesting.

Room Tip: Corner suites are large and sunny
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  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 29 July 2014
Many thanks to Wendy F for another great review of a recent stay. Always like to read that Mum enjoyed herself. A warm welcome awaits a return visit. Thanks once again.
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Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 July 2014

Superb location. Rooms spotless good entertainment of an evening. Weather being fantastic made the week. Plenty of places to visit on your bus pass on your free day. Food was excellent, our waitress Carla was superb nothing was too much trouble and always had a smile, a credit to the hotel. All staff were very good. Will definitely return. Well done Shearjngs

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joyceewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 22 July 2014
Many thanks go to Joyceewan for a fantastic five star review. The comments are greatly appreciated. A warm welcome awaits your return.
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Birmingham, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 18 July 2014

Arriving at the room discovered a letter on the bed which said moan now not when you get home
Bathroom had shower fittings but no shower and the room was at 90 degress so moaned at reception and eventually changed to room with shower . the hotel is well positioned, the beds are extremely comfortable, the food in the restaurant was probably the best ive experienced in a Shearings hotel although the service was not the speediest (the worst waiting 30 minutes for a cooked breakfast) the cloud wifi free in reception areas although the tv was from the ark unless you upgraded to a superior room.The hotel was in need of tender loving care but having said the break was good wetherspoons was within walking distance of the hotel

Room Tip: advise to ring the hotel to discuss room allocation before you arrive sort of negates the shearings...
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank WHEATEAR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 22 July 2014
Thank you Wheatear2013 for your review. What a pity our welcome letter was perceived in such a negative way. However good to read that on instruction from the welcome letter this lead you to report your needs and this was dealt with straight away by the team. I think it worthwhile to point out that we have very few rooms that are bath only and in the main most of our rooms do have showers, however it is always good to mention that a shower is preferred when making a booking to ensure you get a room with a shower. Wonderful comments regarding the food and Its good to see you found the local town attractions to your liking. Thanks once again for posting on line what is mostly a great review.
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Southport, United Kingdom
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

We travelled in our own car to this large, older hotel. It's ready for an update in decor as it is slightly dull. We had a superior room on the 4th floor with an excellent view of the sea. The beds were comfortable with super clean, crisp, white sheets. A large clean bathroom, easy to use shower and bath, plenty of hot water and lovely white thick clean towels every day. These are the important things, more important than the general decor of the hotel. Breakfast was excellent! Buffet starters, i.e. juice and cereals with a menu choice of hot full English etc. The three course evening meals were nice, nothing extraordinary, but very nice. The Sunday roast beef was lovely though, tender beef, memorable for that. The staff on reception were outstanding. Nothing was too much trouble. Their responses to requests were immediate! A lady we were travelling with was feeling unwell and had her meal delivered to her room. She was very happy with that! My son had a single room, (414) it was great! Bright, spacious, lovely large bathroom, super view, perfect. Our room, (404), was a bit dark, dark walls, dark curtains, but good for sleeping of course. We slept really well even though there was some noise from the main road outside, but it was not too obtrusive at all. All round good value hotel, we were very happy with it. Great location for the beach and shops - loads of them all around the corner. Beachy Head, about 10 mins away, was gorgeous! Better than I imagined it would be. One more thing - the two lifts (elevators) were rather small; one was so tiny my husband nicknamed it 'the coffin' - this lift is not for the claustrophobics!

Room Tip: Superior rooms are spacious. Room 414 is a lovely single room and has a double bed, a super large b...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lilsbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 16 July 2014
Many thanks go to Lilsbeth for a great informative review. The comments regarding the staff and the hotel are really appreciated. Would love to welcome you back as it appears you found our hotel town and the surrounding areas exceeded your expectations Thanks once again for posting on line.
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Burntwood, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

Burlington Hotel, Eastbourne, This is a Shearing Hotel, we travelled down from the Midlands by Shearing Coach (Swan Coach), We got to the changeover point (Motorway Services), this is an Hit/Miss system which depends on Coaches arriving at correct time BUT expect around 1 hour changeover time. The Hotel was average needs money spending on it, TV in room poor with 3 stations watchable, meals fair, bar prices expensive. Clairmont (Next door) which is owned by Daish's is much better and more reasonable. We went with Shearing as we couldn't get the dates we required with Daish's (NO changeovers with Daish's). Liked Eastbourne very much.

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank ken h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 16 July 2014
Thank you Ken H for taking time out to post on line a review of a recent visit.
All reviews are important to us and they do help us develop our holidays. Thanks again.
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Kendal, United Kingdom
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

We went to this hotel with two friends on a Shearings holiday ..I will rate it as being very good ..a little bit tiered in the decor ! The rooms could have been better but the main thing they were clean ...the food was exellenent ...every night we enjoyed our food ..the little man that serves coffee after the evening meal needs to learn how to smile and be pleasant with people it doesn't cost anything and all the other staff were very pleasant .
The hotel is situated on the front at Eastbourne so very handy for a walk along the front or into town .

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank busybeeCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BurlingtonEastbourne, General Manager at Bay Burlington Hotel, responded to this review, 16 July 2014
Thank you busybee for the great review of a recent stay. Chef will be delighted to read this feedback. Glad to read the staff were as expected, sorry if our coffee server was not as pleasant as the rest of the staff think his team had just been knocked out the world cup!!.
Thank you once again for an excellent review.
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Additional Information about Bay Burlington Hotel

Property: Bay Burlington Hotel
Address: 26-34 Royal Parade, Eastbourne BN22 7AN, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 42 Hotels in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Burlington Hotel 3*
Number of rooms: 159
Official Description (provided by the hotel):
Boasting Grade 2 listing status, The Bay Burlington Hotel is a grand and impressive hotel, ideally situated on Eastbourne’s picturesque seafront. The hotel overlooks the spectacular Carpet Gardens and Victorian pier and is within comfortable walking distance of the town’s wide variety of shops and local theatres as well as the seafront. One of our largest hotels, the Burlington has 159 bedrooms including many with spectacular sea views and the opportunity to upgrade to a Superior or Premier room. The restaurant has been recently refurbished and there is also a well appointed bar and coffee lounge serving refreshments throughout the day. Located at the base of the beautiful South Downs, Eastbourne has enough to keep the most enthusiastic visitor busy with abundant history, numerous scenic castles and lots of places of interest to see. ... more   less 
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Also Known As:
Burlington Hotel Eastbourne

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