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“Lovely and a good location”

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Best Western York House Hotel
Ranked #6 of 40 Hotels in Eastbourne
Certificate of Excellence
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely and a good location”
Reviewed 13 January 2014

i got a great deal at this rather nice hotel, very welcoming and a nice place to stay. the location is perfect to see the sights of Eastbourne and the room i stayed in, although small, was clean and nicely decorated. Would definitely recommend for stay in East Sussex!

  • Stayed January 2014, travelled solo
    • Value
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    • Sleep Quality
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Helpful?
Thank blackdog2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 13 January 2014
Thank you for your review.

Glad you had a good time with us recently in one of our 'standard' rooms which are smaller than the sea view rooms, however still pleasant enough generally.

Always keep an eye out for those 'deals' because we do do them all year round but they can sell out very quickly.

Look forward to seeing you again soon
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (748)
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English first
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 January 2014

We stayed at the York House Hotel for 3 nights in January 2014. We upgraded to a room with a sea view (Room 184) which was lovely. Lots of space, comfortable bed, fantastic views, great bathroom and very quiet. We were very impressed with the general service in the hotel. We had dinner on our first night, which was part of the deal we had. Dinner was great - and service fantastic. We would like to especially mention the Deputy Manageress who was so helpful and caring. Whatever she gets paid - its not enough!!
We would have no hesitation in booking at this hotel in the future. A great hotel in a prominent position on this very quaint English seafront.

Room Tip: Try room 184. Very quiet with great sea view.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 13 January 2014
Thank you for your review.

Great to see you had a good time with us and one of our contemporary 4 posters (184) was as comfortable as designed.

Thank you also for your comments reference dinner and Ewa, one of my Duty Managers. I agree with you that monetary renumeration is not always what we would like in an ideal world but we do try!

Hope to see you again soon
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Hampshire, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 January 2014

Me and my fiance returned from the hotel today after a two night stay with breakfast and had a great time. We used the swimming pool twice and breakfast was lovely. Staff were friendly, would do anything for you and overall a place I have recommended to family for a weekend away. Right on the seafront and 2 minutes from the pier and just a 10 minute walk from the town and busy restaurants and pubs.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 13 January 2014
Thank you for your review.

I am glad that you and your fiance had a good time with us recently and our pool encouraged you with its warm 32 degrees temperature.

Thank you also for your comments reference my staff and breakfast.

We look forward to seeing you (or your family) again soon.
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Brentwood, United Kingdom
1 review
Reviewed 12 January 2014

From the moment you arrive you are made to feel welcome and nothing is to much trouble for the superb staff at this lovely Hotel. The public areas are well designed, clean and smart. Our room overlooked the sea and comfortable chairs were provided to sit at the window to enjoy the view. The bedroom was well furnished with a large and very comfortable bed. The bathroom was fairly small but very clean and perfectly functional. The towels were of good quality and there were plenty of shampoo and soap accessories for those who like them. The dining room is very comfortable and the tables are beautifully laid. We had dinner which was excellent and served by the most attentive (but not overbearing) staff. The meal was excellent and we enjoyed every course. The Chef is also to be commended for beautiful presentation as well as providing delicious food. Breakfast provides another sumptuous array and choice. We had the full English and again we're not disappointed. This Hotel is a credit to Eastbourne and the Best Western Group. The management have put together a truly excellent team and we look forward to returning with friends in the near future. Thank you to all at York House Hotel.

Room Tip: We liked the sea view room as requested when booking. Had no trouble parking close by the Hotel but...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 13 January 2014
Thank you for your review.

I am glad you had a good time with us recently.

Thank you for the continued comments reference my staff and at least the Chef was happy today when he read it!

I do encourage all of my staff to actively keep upto date with reviews and so they do appreciate it when guests comment on their service.

Look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 January 2014

Just back home after staying at the Best Western York House Hotel for 4 days, what a brilliant Hotel, we visit Eastbourne a lot visiting friends and this Hotel is without doubt the best Hotel we have stayed at, the staff are so friendly and nothing is to much trouble for them, the rooms are well furbished and very clean and the food is excellent, we upgraded to a sea view room which is well worth doing, we will definitely be returning, many thanks to all the staff.

Room Tip: Upgrade to a sea view
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 13 January 2014
Thank you for your review.

I am glad you had a good time with us recently and appreciated the sea views from our rooms.

Thank you also for your comments reference my staff and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 January 2014 via mobile

We held our wedding here in December and what an amazing day it was!
The hotel itself has undergone a big refurb and now looks great. The rooms are spacious and very modern in their decor.
The staff were so friendly and eager to please that all of our guests commented on this after the wedding.
The rooms were clean and had everything you could think of in them but the staff were more than happy to go the extra mile if you thought of something else required.
Breakfast was varied and to a high standard - once again, the waiting staff were beyond helpful.
The York House made our wedding day superb!
In all, a brilliant place to stay. We would recommend highly to anyone wanting to stay in Eastbourne.

Stayed December 2013, travelled as a couple
Helpful?
Thank Hayley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 8 January 2014
Thank you for your review.

I am glad to see you a great time on your 'big' day with us.

Thank you also for your comments reference my staff and overall.

Have you booked your anniversary with us yet?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hants
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014

I visited this hotel with my disabled mum and aunt and i could not believe how helpful all the staff and the manager were nothing was to much trouble if you ask for any help. the food was excellent and the cleanliness as well. I would like to thank them all for an excellent break.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank moomooHants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 8 January 2014
Thank you for your review,

I am glad you had a good New year with us and thank you for your comments reference my staff.

Hope to see you again next new Year
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western York House Hotel

Property: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#4 Best Value Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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