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“Very Comfortable Seaside Hotel”

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Best Western York House Hotel
Ranked #6 of 40 Hotels in Eastbourne
Certificate of Excellence
Reviewed 10 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Whisker73
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 11 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,596 - 1,602 of 2,093 reviews

Reviewed 10 February 2014

We decided to to have a weekend away and this hotel was available as a "Groupon" offer. The hotel is positioned well on Eastbourne front and I am sure would be lovely in decent weather, during our stay we had torrential rain, gale force wind and a thunderstorm. The hotel is comfortable and the staff are a credit to their employer, the food is local, freshly cooked and sufficient quantity. The room we stayed in was comfortable, very clean and warm.

  • Stayed: February 2014, travelled as a couple
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Thank ronhurrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 11 February 2014

Thank you for your review.

I am glad you liked the hotel and my great staff, who will do anything if they can and are asked.

I am sorry we couldn't arrange the weather for you on this occasion but as I am sure you appreciate this is an unusual weather pattern at the moment - however as I speak the sun has just come out.

Hopefully when we see you again this period of storms will of passed.

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Reviewed 8 February 2014

We had a room on the 1st floor, we paid an extra £25 a night for the sea view which was worth it. Room 114 has a nice bay window with a small balcony. Decor is good and the bathroom is nice.
Everything was clean and no stains or marks. Breakfast was excellent, but the hotel restaurant is a bit pricey for an evening meal. But the staff are brilliant, always smiling and happy, even the chambermaids. The hotel is dog friendly and the small swimming pool is clean and very warm. On street parking only costs £1 a day.
Highly recommended we will come again.

Room Tip: Front facing sea view, room 114 has a nice bay window and small balcony.
  • Stayed: February 2014, travelled as a couple
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1  Thank Joanna Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 10 February 2014

Thank you for your review.

I am glad you had a good time with us recently and you appreciated the sea view rooms and they are worth the extra.

Thank you very much also for the comments reference my staff and Breakfast. Don't forget if you do want to eat out always ask us for recommendations as we know the places to avoid.

Look forward to seeing you again soon.

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Reviewed 6 February 2014

Amazing large family room over looking the sea,with a big sofa and fresh fruit to welcome us.
lovely indoor swimming pool which was empty most of the time,so our 6 year old could splash as much as she liked without upsetting anyone!
The staff were so friendly they couldn't do enough to help,highly recommend this hotel.

  • Stayed: January 2014, travelled with family
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1  Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 7 February 2014

Thank you for your review.

I am glad you liked our large family rooms overlooking the sea.

We do provide little extras, as you say, and thank you for your comments regarding my staff.

Look forward to seeing you again soon.

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Reviewed 6 February 2014

We stayed two days on a voucher break and as I had asked for a walk in shower because I was unable to climb into a bath we were given a ground floor room adapted fro wheelchair use.
The room was lovely, bed very comfortable, sea view and large wetroom, the grab rails round the toilet area whrer good and not too obtrusive, however there was no rail to assist getting out of the shower, no seat in the shower so how people who cant stand manage?, no seat on which to sit outside the shower so as I cant bend I couldn't dry myself.
Food was good and plentifull , staff were lovely. Like I said the hotel is nearly perfect.

Room Tip: sea view rooms are worth it.
  • Stayed: February 2014, travelled as a couple
    • Value
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Thank Nola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 6 February 2014

Thank you for your review.

I am glad you liked our accessible room - we do have lots of purpose built walk in showers on other levels too.

If you do visit again please just ask for a shower chair as we have a couple of these as well but we don't put them in the wetroom as standard as they can be in the way if not needed. I note your point about a grab rail outside the shower and will rectify that.

Thank you for your comments about my staff and our food and hopefully we will see you again soon.

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Reviewed 6 February 2014

We stayed at the hotel for 2 nights on a KGB deal.
We paid extra for a room overlooking the sea. The view was great, especially as we were able to sea the large breakers coming in on the evening when the weather was very bad, and we were able to look out on to it rather than being in it. The room was good sized and clean, twin beds very soft. Breakfast was either cooked or a buffet style, plenty to choose from. You can park your car in the road outside, Zone H, with a card bought from reception for £1. This allows you to park up to 11 am the next day. You can park in side streets for free. However, when we were there we did not see many free spaces in the side streets, and this was out of season. If coming by car, in season, you may find parking anywhere difficult. The hotel has a small heated swimming pool. Whenever we went we were the only ones in it. We will be staying again.

Room Tip: Pay the extra and get a sea view
  • Stayed: January 2014, travelled as a couple
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Thank PhillHolyoake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 6 February 2014

Thank you for your review.

I am glad you enjoyed your recent stay with us and loved the rolling seas in the recent weather we have been having.

Parking in general is not a major issue even in high season.

We look forward to seeing you again soon.

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Reviewed 5 February 2014 via mobile

Our stay was booked via an offer sight so we did get a very good deal. The room we were given was a sea view room and with a table and seats in the window was fantastic, there was even a separate dressing room area with iron and ironing board. The service by the staff was amazing nothing was too much even so far as printing us off directions to places we wanted to visit. The pool was fair size and very clean. Definitely a hotel we would return to.

  • Stayed: February 2014
    • Value
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Thank shellyjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this reviewResponded 6 February 2014

Thank you for your review.

I am glad you appreciated your sea views and by the sounds of it you were actually in an un-refurbished room which will become one of our new contemporary 4 poster rooms soon.

My staff will always help out if needed and thank you for your comments.

Hopefully we will see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western York House Hotel

Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#2 Best Value Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range: £49 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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