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“Anniversary”

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Best Western York House Hotel
Ranked #6 of 40 Hotels in Eastbourne
Certificate of Excellence
Hastings, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Anniversary”
Reviewed 29 March 2014

Really lovely stay. the Hotel, Staff and Food were all excellent. we would certainly return.The restaurant staff could not do enough for us, we also had the deal with Amazon, which was amazing value. Great
Ann 394

Room Tip: choose room overlooking sea.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 1 April 2014
Thank you for your review

I am glad you enjoyed your anniversary break with us and appreciated our sea view rooms.

Thank you also for your comments reference my staff and in particular the Restaurant.

Hopefully you will see us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,984 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (748)
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English first
Nottinghamshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2014 via mobile

We booked a 3 day break through Amazon and we were not disappointed! Our room 334 had recently been refurbished and was very pleasant and clean -- as was the bathroom . We paid extra for the sea view room and the view was lovely-- everything about the room was perfect. We were impressed by the restaurant staff -- very pleasant and well organised.Evie the restaurant "greeter" had an excellent manner with guests-- lovely smile really made guests feel welcome. Buffet breakfast had lots of choice the dinner menu was a bit more limited but it was perfectly adequate.We thought parking would be a problem but it wasn't and we paid £1 each day for a parking permit. It was our first visit to Eastbourne. It's beautifully clean and the walk for a couple of miles along the front is really pleasant. We will certainly return to this hotel as we had a great 3 days!

Stayed March 2014, travelled as a couple
Helpful?
2 Thank Liz V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 29 March 2014
Thank you for your review.

I am glad you had a great stay with us recently in your seaview room.

Thank you also for your comments reference my staff and currently we are working on new menus for the evening to expand our range.

Look forward to seeing you again soon.
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North London
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 March 2014

Stayed here for a couple of nights B&B with an evening dinner as part of a deal through Amazon. Late March 2014. We were not sure what to expect as we had not used this chain of hotel before.

Pleasantly suprised on arrival how good it was. Very clean, overlooking Eastbourne shingle beach, great view from our room (104, first floor, front of hotel).

Breakfast was buffet style, with waiter service for tea and coffee. Staff on duty seemed pleasant and helpful both in the restaurant and reception. Evening dinner and breakfast menu was first class, we did not leave either sitting feeling we could have eaten another bite!

The hotel has an indoor swimming pool,(villa size) we checked it out a couple of times to see how busy it got, mostly empty. Although we didnt use it ourselves this vist, it will be on our radar for the next time.

Our room was spacious, clean, comfy bed, lovely window overlooking the seafront, which you can open up to allow you an unobstructed chill out view of the sea, sitting on the window chairs provided, (our room is an upgrade to a superior room for £25 per night). wonderful.

The hotel does not have a car park, therefore parking is on the small but busy coast road outside the hotel. Parking may be an issue in the busy season, we parked up close to the hotel and walked everywhere from there, not using our car again until we left. so parking on return from a day trip was not a problem for us this trip, however, be prepared to hunt for a car parking space at busy periods. The hotel does offer a £1 rate for 24 hours of parking time (with a hotel permit) which is good value.

Fantastic promenade outside the hotel you can use to go East or West to explore the coast. We walked miles both directions and loved it.

We would certainly return to this hotel.

ARC7

Room Tip: front of hotel, first floor if you can, better window views of the sea.
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  • Stayed March 2014, travelled on business
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    • Service
Helpful?
3 Thank ARC7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 28 March 2014
Thank you for your review.

I am glad to see you had a good time with us in one of our Superior rooms and as you say they are definitely worth the upgrade charge.

Thank you also for your comments on my staff and our breakfast and Dinner and am pleased you found your first experience with a Best Western worth it..

Look forward to seeing you again soon.
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Hertford, United Kingdom
1 review
Reviewed 26 March 2014

This was the second time we've stayed at the Best Weston Hotel in Eastbourne. We found the staff extremely friendly and helpful. We paid extra to have a sea view but got upgraded to a family room. Bed was very soft and comfortable and the room we had (154) was clean, spacious and comfortable. We did find the parking a problem, especially when we arrived home late evening, as all the spaces had been taken. Overall, would recommend this hotel and will definitely go back again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrissie775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 27 March 2014
Thank you for your review.

Glad to see you back and especially good to see you had a good time again with us.

Also good to see you appreciated the upgrade and thank you for your comments reference my staff.

We have been a victim of our own success with parking later on in the evening as we have been so busy since mid January and as you may have noted practically every car on the seafront was one of our guests.

Look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2014

We booked our special anniversary break again at York House. We were thrilled to have an upgrade which meant, fruit, drinks and top quality biscuits left in our room. Slippers and robes too, it really felt 5 star. It was a very busy weekend with lots of guests and we knew we were lucky to reserve a room at short notice. The breakfast was scrumptious especially the make your own muesli with Belgian chocolate chips which could be added. Home made marmalade and jam and local fruit juice also added an extra dimension to the breakfast. Thank you to Mark and the staff for making our stay very special yet again!

Stayed March 2014, travelled as a couple
Helpful?
Thank suttd005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 27 March 2014
Thank you for your review.

I am glad we could accommodate you at short notice and welcomed you back for your special occasion.

Thank you for your comments reference our Breakfast and my staff and, yes, the Belgian Chocolate callettes are certainly a great treat and our local 'juice' is certainly much better than our previous!

Look forward to seeing you again and drop me a line the next time you are around.
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Level Contributor
3 reviews
Reviewed 26 March 2014 via mobile

Had a great two night stay package. Food was wonderful,staff brilliant, hotel great. Room was a little small but cannot fault it for the price. Just what we needed. Baby loved the pool and the staff and the scallops. Thank you

Stayed March 2014, travelled with family
Helpful?
Thank mariadefig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 27 March 2014
Thank you for your review.

I am glad you had a good stay with us in our 'standard' rooms.

Thank you also for your comments reference my staff and glad you liked the pool which we keep at a constant 32 degrees with youngsters in mind.

Look forward to seeing you again soon.
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Tewkesbury, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 March 2014

We stayed for two nights at what turned out to be a wonderful hotel. Why we didnt ask to stay longer I dont know, nothing pressing to come home for. The staff were all brilliant and the room was great. We wont hesitate to use this hotel again if we are ever in Eastbourne again.

Room Tip: Pay the supplement for a sea view. Well worth it
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 27 March 2014
Thank you for your review.

I am glad you enjoyed your stay with us and thank you for your comments reference my staff.

As you say perhaps your stay will be longer next time and we look forward to seeing you when you are next in Eastbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western York House Hotel

Property: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#4 Best Value Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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