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“By the sea!” 4 of 5 bubbles
Review of Best Western York House Hotel

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Best Western York House Hotel
Ranked #6 of 42 Hotels in Eastbourne
Certificate of Excellence
Essex, England
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“By the sea!”
4 of 5 bubbles Reviewed 6 April 2014

Just spent 2 lovely days at the Best Western York house hotel.

The trip was a 'gift', we had booked a standard room, but were pleasantly surprised when we realised we were in a room with great sea views - upgraded without requesting it!

Pool small but lovely - very warm. Dining room, bar and foyer were all stylish. Breakfasts were enjoyable, plenty to eat!

The hotel staff were welcoming. Would definitely use this hotel again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Una M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 7 April 2014
Thank you for your review.

I am glad to see you had a pleasant stay with us recently and liked our hotel.

We will always upgrade people if we have them available - what is the point of not delighting people.

Thank you also for your comments reference my staff and our breakfasts and we look forward to seeing you again soon.
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1,921 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (727)
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Kent
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

Booked this hotel through a Red Letter day gift and decided to add on an extra day to have two nights as it was my husband's birthday....so glad we did as we had such an enjoyable time. We paid extra for a sea view room and it was lovely, the bed was absolutely massive and soooooo comfy, slept wonderfully well both nights. Our room was large, good size tv, all the necessary tea and coffee facilities and if you wanted more you just had to ask. The staff here are all so very friendly and welcoming but we would like to give a special mention to the lovely Eva, who arranged a special birthday treat for my husband.....she sang Happy Birthday to him as she handed him his special dessert.....a decorated plate and a candle in the middle of his parkin with Ginger ice cream! A lovely touch and surprise. The food was faultless, extremely tasty and plenty of it for both dinner and breakfast. So, if you are looking for a lovely weekend away we would thoroughly recommend this hotel as we will surely be going back again.

Room Tip: We think it's worth paying the extra to have a sea view room as the view at the back definitely...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KentLassKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 7 April 2014
Thank you for your review.

I am glad to read that you had a great time with us recently and you felt it was worth the upgrade charge to one of our sea view rooms.

Thank you for your comments reference my staff and in particular Ewa, who I know certainly appreciates it and will always go out of her way to please.

Look forward to seeing you again.
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London, England
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

My girlfriend and I absolutely love Eastbourne. Either we are old before our time or the thing about Eastbourne being a hangout for blue rinsers is a myth. We usually stay at another large hotel on the Royal Parade, which whilst being a little tired in places, we were happy with. My bargain hunter girlfriend found a great deal on Groupon for the Best Western though, so we decided to do something crazy and try another hotel. Our wreckless gamble paid off.

On arrival we were able to park right outside the hotel for just a pound a day. The building looks fantastic from the outside, but blew us away on walking through the awesome vintage revolving door. The place must have been recently renovated because everything is so fresh and modern looking, but still maintaining a classic classy look. The very warm, friendly and professional staff at the desk asked us if we wanted to check in early, but with the holiday underway = diets on hold, so we wanted to go for Fish & Chips (we recommend The Dolphin a couple of mintutes walk to the back of the hotel). We we eventually went up to the room we could not have been happier. We paid a little extra for sea view, which was well worth it as the view from the huge window was beautiful. The room was very clean, stylish and modern. Could not fault the room at all and it had everything you could need for a short stay (flat screen TV, tea making facilities, bath with shower, comfortable furniture etc). We had heard a rumour that occasionally the manager gives complimentary upgrades to the luxury suites, so my shameless girlfriend emailed a polite request before hand. Whilst they could not help due to being fully booked, the manager (Mark) had left a nice bottle of white wine on ice for us which was an unnecessary but very nice touch. We found the room extremely comfortable and were happy to just sit and look out at the sea.

The staff, from Mark the GM down were all fantastic. No bad apples and everyone good at their jobs. Mark leads by example but should be very happy with his team. We always like to point out someone that goes above and beyond. Therefore the star we wish to mention is a waitress named Tania/Tanya. As well as being very professional you could just tell she was genuinely interested in how we the guests were doing and nothing was too much trouble.

We had dinner on the first night and breakfast both mornings. The food is top notch. I'm not the most refined person in the world so did not truly appreciate the, what I call "posh" food at dinner...Hayley rated it highly. I came into my own at the breakfast buffet which gets 5 stars from me. It wasn't just a case of being plentiful, it was really good quality local produce at the same time.

The best thing I can say about this hotel is we come to Eastbourne maybe twice a year and plan to do that until we are 100...well Best Western York House is the hotel we will be staying at.

See you soon and many thanks.

Dan & Hayley

p.s
Loved the little pool, hope the rumors of a sauna being built are true!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Danthewrestler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 7 April 2014
Thank you for your review.

Glad you enjoyed your recent visit with us and thank you for your comments reference my staff and your stay in general.

The old adage 'if you don't ask you don't get' still rings true and personally I would rather 'delight' than disappoint and always feel free to drop me a line when you are next in town.

Don't worry about being 'shameless'!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sutton,Surrey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Following a weekend break here last November, we returned in March with four friends.
They were delighted with the York House and Eastbourne in general for a seaside break.
Rooms were excellent and ours had a superb walk in shower, huge bed and large flatscreen Tv.
We ate in the restaurant on both evenings and all agreed the food and service were excellent.
The three of us men played two rounds of golf over the weekend and Eastbourne is a very good base for a golfing break. I must give a special mention to Willingdon Golf Club, it's a little gem with great hospitality.
We had a really enjoyable weekend again and were glad that our friends did too on their first stay in Eastbourne and they said they would heartily recommend York House Hotel.

Room Tip: Ask for a walk in shower!
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  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 7 April 2014
Thank you for your review.

Great to see you back and with friends too.

I am glad we still lived up to your expectations and thank you for your comments reference my staff and our food.

Our newer rooms are equipped with the walk in showers you mention and to date I have not received any negative feedback on these new additions.

Hope to see you all again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Gwent, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Great location right opposite the seafront although my room was to the rear of the hotel. Staff excellent, room really quite small. Used lounge bar for evening meal and food and service were excellent. Breakfast in the morning was a ok but nothing to shout home about but staff were friendly and helpful.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 7 April 2014
Thank you for your review.

Glad to see you felt our bar food and my staff were excellent.

The 'standard' rooms are smaller than our front facing sea view rooms and are really worth the upgrade.

Hopefully we will see you again if you are visiting for work and feel free to drop me a line and if possible we will arrange that upgrade.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 April 2014

I recently left an amazing Team in the NHS moving to another amazing NHS Team & fortunate to work with my previous manager who as an stunning amazing leaving gift bought us an Amazon voucher for two nights at York House. When we confirmed the date to use the voucher my brother inlaw insisted we upgrade to a sea view room which we did for £15 a night WE are so very lucky.

The room was lovely. It was very big and very well decorated king bed. It was clean and there was a good selection of drinks available tea, coffee, chocolate, apple juice two large toffee biscuit .

The king size bed was very comfortable and in spite of it being on a main road, it was not noisy. The toiletries in the bathroom were good quality, with a lovely fragrance.

The swimming pool i used every morning and had it to myself

The breakfasts were really good, all very fresh and tasty with an excellent choice. We had our free meal on the evening of our anniversary in the hotel one night as per voucher and had a first class meal. It was really good. My husband had venison I had guinea fowl which was also excellent.

Everything ticked the boxes with some good weather thrown in! However, the best bit of all was how delightful and helpful the staff were. There were plenty of them and they were so friendly and helpful. We particularly like Eva, the Duty manageress in the restaurant but they were all great.

If we ever come to Eastbourne again we will stay at York House.

Really want to be able to do it again.

Room Tip: lovely front room 184 brilliant lovely room as per brochure amazing view amazing staff & decor
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Eliane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 7 April 2014
Thank you for your review.

I am glad you had a great break with us and look forward to welcoming you back when you return.

Thank you also for your comments reference my staff and in particular Ewa, who I know appreciates the recognition.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

Beautiful room with sea view real cosy well decorated. Very clean. Had excellent meal in the restaurant tonight best ever with good service. Worth visiting -had amazon voucher for this great value! Upgraded for £15 per night. Didn't know they had swimming pool.

Room Tip: Front of hotel
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lelly6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 4 April 2014
Thank you for your review.

Glad you found your room 'cosy' and attractive and thank you for your comments regarding our service and food.

Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western York House Hotel

Property: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#3 Best Value Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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