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“And dog came too!”

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Best Western York House Hotel
Ranked #6 of 40 Hotels in Eastbourne
Certificate of Excellence
London, England
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“And dog came too!”
Reviewed 19 April 2014

Stayed here with a groupon deal in February. We were very lucky with the weather which was warm and sunny on the first day and mainly dry the next two days.

We took our dog for the very first time to a hotel and was very pleased that we did. We had two rooms on the top floor right at the back of the hotel. I was quite pleased about this as it meant we didn't have many people passing the room just in case our dog started to bark if he heard something. This luckily wasn't a problem.

The view from our room was not bad at all. You could see the hills and the town. The room size was fine. It was a small bed to what we were used to and we even had a cot in the room and we had two chairs. The bathroom however was small and the sink was the size you would have in a cloakroom. There was a small shelf so you had somewhere to put your toiletries. They did provide hair shampoo and body wash which was very nice. There was a heated towel rail which worked. I would have liked to have perhaps a hook behind the door or over the bath a towel rack as space was limited in there. The rooms and bathrooms and everything was very clean.

The other room was smaller than ours but had a much bigger bathroom with a full sized sink and a surround so you could place your toiletries there. This room was much darker as it was set back between two walls so the view wasn't as good. There were pigeons living there which you could hear. There were nine steps down between the two rooms so if walking was an issue then you would need to tell reception when you booked.

The rooms had an alarm on them so if it was left opened it would sound. A good idea if you have children. There was a selection of tea, coffee and decafe, chocolate and shortbread biscuits. Box of tissues and a really good directional light by the bed for reading. There was a phone but no clock nor USB port. The wifi was via the cloud which was free or you could sign up for it.

There was a charge of £10 per night for the dog. They provided a mattress with a washable cover on but unfortunately our dog would not use. The size would be fine for a small to large dog. A big water bowl with a towel underneath so the carpet wouldn't get wet and a very handy towel to dry your dog after a walk if necessary. Dogs are not allowed in the main dining room but can go into the bar area. We ate a few meals in the bar for this reason and it was fine. In the bar area they have tables and chairs so you can eat your meals but they also have comfy chairs and a tv.

On to the food. Well what can I say we really enjoyed it. The local pork was really nice. Some of the foods like steak you will have to pay a supplement on. The local cheddar cheese that was served at breakfast was out of this world and I'm sorry that I did not get the name of it. I would have loved to have bought some. The dining experience in the main room was very good. Staff were exceptionally friendly, helpful and professional. Bread was served with your meal and a good selection of wine. Depending how full the hotel is you do need to book a table. Our last night we ate in the bar so we could have the dog with us and they very kindly let us have the a la carte menu. The only sad thing is, understandably, you don't have the bread or the same kind of service as the main restaurant, the bar is a more informal place. Having said that the blonde lady (name escapes me) who was on duty in the bar that night was fantastic a really lovely and helpful person.

Breakfast can get extremely busy. When we took the dog out first thing the restaurant was empty. By the time we were back and the others we up and dressed it was around 8.30 and tables were getting full. By 9am it is full and people had to wait. The young man who had to deal with people getting annoyed dealt with it very calmly. It is not his fault that everyone turns up at once. The tables were cleared very quickly to make room for others.

We did visit the swimming pool which is nice and warm. However, after 10 minutes we had to get out as there was going to be a group private swimming lesson. I feel that management are probably unaware of this issue but the parents were walking in with their children with their shoes on. The swimming instructor should be telling them to take shoes off or over the shoe slips should be made available.

The hotel was Ideally situated. Parking was an issue when we went and we were unable to park outside the hotel but managed to find space a few roads away. I have never been to Eastbourne and found the local people extremely friendly. Across the road to the hotel before the beach (which is stones no sand) they have a walk way which is ideal if you have roller blades lovely and flat and you can go the length of the sea front. We could even let the dog of the lead. Don't think many places are dog friendly there and of course everything revolved around him so we didn't get to do much there except walking. It was absolutely lovely getting up early to walk him, not many people around, the sun is coming up the air is fresh and of course last thing at night. Yes it was cold out but because you have to go we got to see the lights of the pier which the others didn't as they were to lazy to go.

Thoroughly recommend the hotel and would certainly go back again and I would take the dog.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Screen name cant think of one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 21 April 2014
Thank you for your review.

I am glad overall you enjoyed yourself and that your dog was welcome. As you state we are 'pet' friendly and the only places not allowed are the Restaurant and the Pool.

I note your point on the swimming - thank you.

I will investigate the hook which should be there.

You will be pleased to know that the bedrooms, since your visit, have now been equipped with clocks that also are 'bluetooth' enabled so that from any device you can seamlessly connect to play your music - we have had to wait quite a long time to get these devices but they are great especially with NFC connectivity (tap and play)

Look forward to seeing you again on your return.
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Berkhamsted
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 April 2014

We booked this through a 'Buy a Gift' voucher and had an excellent stay. The staff were very friendly and helpful, the room was excellent, with a huge bed and a sea view. Parking can be difficult (although we were very lucky both times and got parked close, but I sensed that was more by luck) but overall it was an excellent break.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 21 April 2014
Thank you for your review.

Glad to see you enjoyed one of our sea view rooms and thank you for your comments reference my staff.

I do continually mention that as having to work from here and a car driver myself there is the odd time it can be frustrating but even today (Easter Monday) after circling a few times you would usually get a space.
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 April 2014 via mobile

We came away for a last minute trip With our 2 children and it's was fantastic. We had a huge family size bedroom over looking the sea! Lovely and quiet and best night sleep in long time. The location is as excellent as the hotel, everything in walking distance. The hotel has wifi which proved great for us, the food was amazing and the swimming pool was a great addition we used this twice and was most the time only ones in there and the pool is the warmest most comfortable pool I've ever been too as I feel the cold. The room had everything you need and so much space and a fantastic view over the sea ! The staff were so friendly too which you don't get many places now, very friendly and helpful at all times a real pleasure and we will definately visit again. X

  • Stayed April 2014
    • Value
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Helpful?
4 Thank Littlelady79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 18 April 2014
Thank you for your review.

I am glad we gave you and your family a pleasant stay and our swimming pool was the warmest you had been in. We keep it at a 31-32 degree level precisely for children's comfort.

Thank you for your comments reference my staff and that our FREE wifi satisfied.

We look forward to seeing you again soon.
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Kingston upon Thames, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2014 via mobile

Stayed for two nights 14 and 15th April on an amazon deal. Was told when we booked that the standard rooms had no sea view so were pleasantly surprised to be allocated one with lovely view of the seafront. The hotel staff were very helpful and attentive and seemed to anticipate any occurrence before it happened ...if that makes sense.
The breakfasts were great with lots of choice. Would definitely go again.

  • Stayed April 2014
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Helpful?
1 Thank juice232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 18 April 2014
Thank you for your review.


I am glad to see that you had a good time with us and that if on the occasion we have an empty sea view we will always use them rather than not giving somebody a 'delighter'.

Thank you also for your comments reference my staff and our Breakfast always good to read and much appreciated.

Hope to see you again soon.
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Eastbourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2014

Had a great stay at the York House.Room was very clean and bed extremely comfortable. Excellent staff and service.Food extremely tasty and all locally sourced. WiFi worked perfectly in room and bar.Will definitely be returning soon .

  • Stayed February 2014, travelled on business
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Helpful?
1 Thank Stuart N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 April 2014
Thank you for your review.

I am glad you had a good stay with us and thank you for your comments reference my staff and noticing that where possible we do try to locally and ethically try and source our food.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2014

We booked a mini break at the York House Hotel for our silver wedding anniversary, and were instantly impressed with the friendliness and welcoming nature of the staff. Our room was spacious and comfortable, and during our evening meal on the first night of our stay, we were approached by a member of staff who came over to our table especially to wish us a happy anniversary. This was such a kind and thoughtful touch which we will never forget!! You can park up for the length of your stay as everything is within yards of the hotel, and heavily discounted parking is available from the hotel on a daily basis. You can basically come and go as you please and room service is no problem should you wish to use it. The staff give the impression that nothing is too much trouble, and we would without a doubt return if we find ourselves Eastbourne bound again!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 April 2014
Thank you for your review.

I am glad you had a great anniversary break with us.

Thank you for your comments reference my staff and we do genuinely try and make a difference given the opportunity.

We hope to see you again soon.
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Essex, United Kingdom
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 15 April 2014

Stayed here for two nights. The rooms were clean and comfortable, good location for restaurants and staff were very friendly. Small swimming pool which we used and breakfast was good with self service. Would visit again if the offer came up on Groupon!

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Jancee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 16 April 2014
Thank you for your review.

I am glad you had a good stay with us and always feel free to ask about other 'eateries' as we know where to avoid!

Thank you for your comments reference my staff.

Our next offer is direct on our website with even a discount for dinner as well if you pre book.

Hope to see you again soon.
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Additional Information about Best Western York House Hotel

Property: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#4 Best Value Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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