Visited York House on a 2 day break as it had quite a high Trip Advisor rating. On arrival, parked car and went to the Hotel Reception and got a £1 All Day Parking Ticket which in fact lasts up to 11am the day after the day shown - Brilliant as don't have to worry about getting up early to sort out parking tickets. However, our confirmed room on the 3rd floor overlooking the sea had been changed to one on the second floor. When we questioned this, we were dismissed with the words "we had to reorganise". This rankled with us and certainly reduced our opinion of the hotel. Be warned that there are a lot on Fire Doors on each floor which bang loudly every time someone passes through them. Surely they could be made to close more quietly without compromising the dreaded Health & Safety rules. The same is true of the room doors.
We were advised to avoid the last 45 minutes of breakfast availability as it would be quite busy. We decided to eat 30 minutes after breakfast started and arrived to find a coach party just finishing breakfast to get on their coach. We had a table overlooking the sea which was great and very few fellow guests. The quality of the breakfast offerings is pretty good but the hot food is let down by not necessarily being hot. It looked to me that too much was being put out at one time and then not being kept heated sufficiently. Things like fried eggs were hard and cut in little squares which suggested a big batch had been done at one time and then individually separated into squares - it looked most odd. I was going to photo this but it was less evident the following morning. We noticed that there is little space between tables, when they are occupied, so one has to take the round the edge of the room route to get to the breakfast bar. Also, there appeared to be only one 6 Slice toaster available for everybody so people could land up queuing while any hot items on their plate go cold. People would wait for the others to remove their toast even if there were spare slots available to put their toast in mid cycle. Maybe a chain type toaster would be quicker as the toast is automatically ejected after it been under the heating element.
I struggled with the pillows which I found somewhat hard and lumpy. Reception arranged for extra pillows but they were little better and I found it hard to get to sleep. In the morning I had a really stiff neck. If you are particular, it might to best to bring your own.
There is a small swimming pool in the basement which is heated. It ranges from roughly 3-5 feet deep. There is a small changing room without a shower or lockers so really it is best to come directly from your room. The only problem is the pool is closed to residents at certain times for Swimming Classes for local children but since the information is only known in Reception and no timetable posted on the Pool access door, you can get caught out. Four guests sat on the stairs down to the pool debating when the pool would be available and all irritated that this information isn't posted in advance as we had all changed in our rooms and would not have come down if we had known it was not available.
Bus 99 to Hastings goes every 20 minutes from outside the hotel. You can sit down and wait undercover on the hotel porch - great when it is raining hard. There is no equivalent stop over the road when you are returning to Eastbourne so you have the choice of either getting off one stop earlier or carry on another 200 yards or so beyond the hotel. The 99 does go into the centre of Eastbourne so it is quite useful. If you walk from the hotel, it takes about 10-15 minutes to the centre of town. If you cut back one street from the seafront, you will have shops and restaurants most of the way. If you don't want to eat in the hotel, there are plenty of alternatives down in this area.
In my view the hotel could greatly enhance its reputation by dealing with some of the above issues. It has a lot going for it with friendly staff and decent rooms. Following our initial reception, we decided not to eat in the hotel in the evenings so the hotel lost out. There is plenty of competition on their doorstep so they cannot afford to be complacent.
- Official Description (provided by the hotel):
- Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more less
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- Also Known As:
- Best Western York Hotel
- Best Western Eastbourne
- Eastbourne Best Western