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“A great weekend”

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Best Western York House Hotel
Ranked #6 of 40 Hotels in Eastbourne
Certificate of Excellence
banstead
Level Contributor
5 reviews
“A great weekend”
Reviewed 5 August 2014

The staff were all extremely pleasant and I was upgraded to a very nice sea view room. Everything was clean and the breakfast was good. Have stayed in many hotels in Eastbourne and this was very good value for money for what was a lovely short break. I would definitely stay here again

Room Tip: The sea view room was good. Haven't tried another room.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank susanhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you enjoyed your weekend with us and appreciated your upgrade which we will do if available always.

Thanks for the mention of my staff and our breakfasts and hopefully we will see you again soon
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1,983 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (747)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We stayed for two nights and really enjoyed it. The staff, wherever they worked, were always polite, smiley and helpful. The room was lovely, a good size with a huge very comfy bed. We both slept well. Everywhere was clean and the breakfast was excellent. Will definitely return.

Room Tip: Sea view well worth paying extra for.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Angie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you enjoyed your stay with us and appreciated your seaview and our breakfasts.

Thank you also for mentioning my staff and we look forward to seeing you again on your return.
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London, United Kingdom
Level Contributor
5 reviews
Reviewed 5 August 2014

Great hotel really clean lovely big room over looking the beach.
One of the best buffet breakfasts I have had could not believe the choice really tasty bacon and eggs plus lots more if you do not want a traditional breakfast would definitely stay again
The service was excellent and staff very helpful without being in your face.

Room Tip: Pay the extra for a sea view
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Swindy1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you had a pleasant stay with us and thank you very much for mentioning our Breakfasts and my staff.

Completely agree reference the sea view and we hope to see you again soon.
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Croydon, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
Reviewed 4 August 2014

once again staff on top form.mark(the manager) has done a great job since he has taken over.
york house has always been good.but now even better.it is a joy always to go back.in fact eileen/reg going back in september and for new year celebrations.the staff whereever they work
are always smiling and happy.it just makes the stay that much brighter.nothing is too much bother
once again york house yop marks

Room Tip: sea facing rooms second floor.away from lifts
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank reginald p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 5 August 2014
Thank you for your review.

Sorry I missed you this time round but will probably see you in September.

Thank you for your comments reference my usual staff and me as well :o)

We are improving things slowly but as you say the one constant is my staff.
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2014

we stayed for three nights with an amazon offer.so glad we did.took my elderly mum for a break she loved eastbourne.the bedroom was quite small to much furniture eg chairs. we had a twin at the back with no view but the beds very comfortable mum found the duvet too heavy,i would suggest the hotel put a sign on the door outside our room[92] reminding people to close the door [firedoor] quietly as it was annoying everytime someone came through and just let it go.the breakfast was great so much to choose from and hot.the restaurant manager was very welcoming and no sooner was a table vacated then it was ready in a flash.just one thing the toaster needs a sign also to show people where to turn it on the amount of people waiting for toast and it wasnt on the timer but overall great hotel and helpful staff loved the astro turf outside the bar

Room Tip: we spent little time in our room so a view wasn't needed
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank debra m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 4 August 2014
Thank you for your review.

I am glad that you all had a pleasant stay with us and I have noted the 'fire door' issue which sounds as if the closer is not functioning correctly so I will have a look at this.

Thank you for mention our 'lawn' and my staff and the choice on offer for breakfast.

Keep an eye out for those offers if you fancy another visit this autumn.
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1 review
Reviewed 3 August 2014

staff where excellent polite and friendly stayed in standard double room bed comfy and big plenty of room for the 2 of us old fashioned room and bathroom though could do with being revamped with not such patterned curtains and tiles in the bathroom etc breakfast was ok but not that much choice but tasted nice

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmorrissey-salmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 4 August 2014
Thank you for your review.

I am glad you felt overall your stay with us was good value and as I am sure you have read we are coming to the end of our refurbishment so the revamp you requested is being attended to.

Thank you for mentioning my staff and hopefully we will see you again.

Feel free to drop me a line.
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

Hubby & I stayed here with our daughter, her hubby & 5yr old son from 30th July thru a Travelzoo offer. We were given a room upgrade with a side sea view.(room 203) Lovely, although it seemed a room of 2 halves. Modern, refurbished bedroom, but the bathroom, although large, needed a new loo and bath/shower. We forgot to mention to reception that the extractor fan didn't work. Being at the side of the hotel it was fairly cool at all times. Our daughter's family room (huge, with 2 armchairs), at the front of the hotel was very hot, but they got a fan from reception which helped.

Breakfast was always hot & there was a great choice of food. We didn't eat dinner there as we were there to visit family, so they fed us.

A few negatives: Our daughter, son in law and grandson went swimming one morning and she wasn't happy to find a plaster floating in the pool, and for the whole day our grandson was miserable due to the chlorine being so strong his eyes smarted. And of course the parking. A little challenging when you have difficulties walking.

The staff were all great, especially Clare who manned the bar and the tall blonde (sorry I didn't find out her name) who greeted us each morning for breakfast.

We arrived just as the pier started smoking - it was very sad to see it burning. We've had some lovely walks on it.

All in all a very good hotel to stay in. We would return, but out of season when Eastbourne is much quieter.

Room Tip: Room 254 is very large but at the front, so some noise is inevitable Room 203 is a good size and at...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jacky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 4 August 2014
Thank you for your review.

I am glad that overall you had a pleasant stay with us and thank you for specifically mentioning our Breakfast and Clare and Ewa (the tall Blond).

I note your comment reference extractor and will get that checked out.

Look forward to seeing you again 'off' season when we will be doing offers so keep an eye out.
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Additional Information about Best Western York House Hotel

Property: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#4 Best Value Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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