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“lovely break away with my mum!” 4 of 5 bubbles
Review of BEST WESTERN York House Hotel

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BEST WESTERN York House Hotel
Ranked #6 of 42 Hotels in Eastbourne
Certificate of Excellence
London, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“lovely break away with my mum!”
4 of 5 bubbles Reviewed 5 August 2014

Mum and I really enjoyed our 3 day stay at York house, it was a clean impressive looking hotel with very friendly helpful staff. Great location overlooking sea , shame we did not have room with sea view but our room was spacious and newly furnished with very nice large bathroom.
Breakfast was lovely lots to choose from, service good. Such a shame we had to see the poor old pier in flames but we are sure it will be up and running again very soon! Overall a lovely stay and would definitely recommend to others.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank petshopgirl49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you enjoyed your break with your mum whilst with us.

Thank you for mentioning that our 'standard' rooms are also decent.

Thank you also for your comments on my staff and our Breakfast and we hope to see you again soon.
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1,920 reviews from our community

Traveller rating
    1,052
    637
    156
    48
    27
See reviews for
311
1,190
26
73
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (727)
Date | Rating
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English first
banstead
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 5 August 2014

The staff were all extremely pleasant and I was upgraded to a very nice sea view room. Everything was clean and the breakfast was good. Have stayed in many hotels in Eastbourne and this was very good value for money for what was a lovely short break. I would definitely stay here again

Room Tip: The sea view room was good. Haven't tried another room.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank susanhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you enjoyed your weekend with us and appreciated your upgrade which we will do if available always.

Thanks for the mention of my staff and our breakfasts and hopefully we will see you again soon
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 August 2014

We stayed for two nights and really enjoyed it. The staff, wherever they worked, were always polite, smiley and helpful. The room was lovely, a good size with a huge very comfy bed. We both slept well. Everywhere was clean and the breakfast was excellent. Will definitely return.

Room Tip: Sea view well worth paying extra for.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you enjoyed your stay with us and appreciated your seaview and our breakfasts.

Thank you also for mentioning my staff and we look forward to seeing you again on your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 5 August 2014

Great hotel really clean lovely big room over looking the beach.
One of the best buffet breakfasts I have had could not believe the choice really tasty bacon and eggs plus lots more if you do not want a traditional breakfast would definitely stay again
The service was excellent and staff very helpful without being in your face.

Room Tip: Pay the extra for a sea view
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  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Swindy1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 6 August 2014
Thank you for your review.

I am glad you had a pleasant stay with us and thank you very much for mentioning our Breakfasts and my staff.

Completely agree reference the sea view and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 4 August 2014

once again staff on top form.mark(the manager) has done a great job since he has taken over.
york house has always been good.but now even better.it is a joy always to go back.in fact eileen/reg going back in september and for new year celebrations.the staff whereever they work
are always smiling and happy.it just makes the stay that much brighter.nothing is too much bother
once again york house yop marks

Room Tip: sea facing rooms second floor.away from lifts
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank reginald p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 5 August 2014
Thank you for your review.

Sorry I missed you this time round but will probably see you in September.

Thank you for your comments reference my usual staff and me as well :o)

We are improving things slowly but as you say the one constant is my staff.
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 August 2014

we stayed for three nights with an amazon offer.so glad we did.took my elderly mum for a break she loved eastbourne.the bedroom was quite small to much furniture eg chairs. we had a twin at the back with no view but the beds very comfortable mum found the duvet too heavy,i would suggest the hotel put a sign on the door outside our room[92] reminding people to close the door [firedoor] quietly as it was annoying everytime someone came through and just let it go.the breakfast was great so much to choose from and hot.the restaurant manager was very welcoming and no sooner was a table vacated then it was ready in a flash.just one thing the toaster needs a sign also to show people where to turn it on the amount of people waiting for toast and it wasnt on the timer but overall great hotel and helpful staff loved the astro turf outside the bar

Room Tip: we spent little time in our room so a view wasn't needed
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank debra m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 4 August 2014
Thank you for your review.

I am glad that you all had a pleasant stay with us and I have noted the 'fire door' issue which sounds as if the closer is not functioning correctly so I will have a look at this.

Thank you for mention our 'lawn' and my staff and the choice on offer for breakfast.

Keep an eye out for those offers if you fancy another visit this autumn.
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1 review
4 of 5 bubbles Reviewed 3 August 2014

staff where excellent polite and friendly stayed in standard double room bed comfy and big plenty of room for the 2 of us old fashioned room and bathroom though could do with being revamped with not such patterned curtains and tiles in the bathroom etc breakfast was ok but not that much choice but tasted nice

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dmorrissey-salmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review, 4 August 2014
Thank you for your review.

I am glad you felt overall your stay with us was good value and as I am sure you have read we are coming to the end of our refurbishment so the revamp you requested is being attended to.

Thank you for mentioning my staff and hopefully we will see you again.

Feel free to drop me a line.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN York House Hotel

Property: BEST WESTERN York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#3 Best Value Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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