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“2 night family break”

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Best Western York House Hotel
Ranked #6 of 40 Hotels in Eastbourne
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“2 night family break”
Reviewed 17 August 2014

We stated 2 nights a few days before the air show. The parking can be quite stressful but we were pleasantly surprised to find a lovely clean and large seaview family room, which we thought we needed to pay extra for. The staff were very polite, helpful and friendly. The breakfast buffet was very good, especially the sausages! It's situated right by the beach so you only need to cross the road. The kids enjoyed the swimming pool but it was on the small side but fortunately there weren't many people. The kids loved the beach been so close and overall we enjoyed our stay very much. I was told by the staff that it is a 3 star hotel but I told them it's comparable to a 4 star hotel and the service I'd have to give it 5 star! We would definitely go back again and would also highly recommend it to anyone else staying in Eastbourne.

Room Tip: Go for the family seaview room. We stayed at room 314 which was very good.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 18 August 2014
Thank you for your review.

I am glad to see you enjoyed all aspects from your stay with us recently, from room 314 which is one of our large new seaview family rooms, to the pool and especially the sausages.

Thank you for mentioning my staff and their service, we do try our best.

We look forward to seeing you again and thank you for the recommendation.
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2,028 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (756)
Date | Rating
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English first
Colchester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 August 2014

First visit to this hotel. Very professional staff on reception, smartly dressed. Room very clean. And hotel had a very warm welcome.location is perfect for shopping and beach. The food very well presented. In all a very enjoyable couple of days. Thanks.

Room Tip: Pay the extra for sea view.
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 August 2014
Thank you for your review.

Good to see you over from Colchester and I am glad to see that you enjoyed your time with us.

Thank you for mentioning my staff and our food and we look forward to seeing you again soon.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014 via mobile

Parking was very bad as the air show was on, did not like the evening meal very expensive and my steak was all gristle as the waitress could see, and still charged me for it, until I said I thought you would have taken it off the bill, then charged me half which I thought was not very professional , but the hotel was good and clean ,

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rina60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 August 2014
Thank you for your review.

I am glad to see you enjoyed your overall stay with us.

Shame that you didn't like your steak from one of our local farms, Bullock Farm.

Our 3 course menu is priced at £20 which most people seem to think is good value. especially since it is locally and ethically sourced, but I respect your opinion.

'The waitress' you mention was the Restaurant Manager and she did not charge you for the steak supplement which is specifically what you requested so on that subject I can't agree with you as she is the most courteous professional person you are likely to meet and is in fact out of our current 813 reviews she is the most positively mentioned member of staff on here.

Sorry again for your thoughts on that.
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London, United Kingdom
2 reviews
Reviewed 16 August 2014

Took 87 year old mother for 2 nights B & B using a wowcher voucher and upgrading to a sea view room. Fabulous sea views. Left window open at night and fell asleep to the sound of the waves. Excellent room; clean, spacious and well-equipped. Staff were exceptionally welcoming and helpful. Breakfast provided plenty of choice. We also had the set menu dinner one evening. The food was good and reasonably priced and, again, the staff were most attentive. Would definitely recommend this hotel, particularly as it was also well situated for the beach and good promenade walks.

Room Tip: Sea view room was very large
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Gerri v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 August 2014
Thank you for your review.

I am glad you had a good stay with us and enjoyed the sound of the waves.

Thank you for mentioning my staff and our food and we look forward to seeing you again when you venture down this way.
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London, England, United Kingdom
2 reviews
Reviewed 16 August 2014

We had a very pleasant 3 day stay. The room was small but clean and well appointed. The only slight difficulty was navigating the small space between bathroom door and the toilet in the middle of the night :). Free WiFi was an excellent bonus. The staff were very welcoming and helpful in the dining room, which was really our only contact during our stay. The location is great, and we were lucky with finding on road parking. The Airbourne show was on this week and the hotel proved an excellent base for that. Restaurants and shops are near. We alway feel that Best Western hotels offer a standard, high service and we'd visit again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 August 2014
Thank you for your review.

I am glad to see you had a good stay with us and thank you for the mention of my staff.

Glad you enjoyed the bonus of Airbourne and we look forward to seeing you when you return.
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West Sussex Coast
Level 6 Contributor
172 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 16 August 2014

My husband and I (sound like the royal 'we') spent a lovely afternoon here using an offer given to my husband as a birthday gift by our daughters to enjoy the Eastbourne Air show. We were not disappointed. We had comfy seats on the veranda with a great view of the sea front. We were under cover should it have been too hot from the sun or we stayed dry when it rained. Music accompanied us while we had drinks (hot/cold or alcoholic). A fabulous buffet lunch was severed in the dinning room at 12noon and the best cream tea ever was served at 4pm. All staff were very friendly, attentive, polite and helpful.
If this is what they lay on for a special event I can only assume that the standard throughout the rest of the hotel must be equally as good. Thank you.

  • Stayed August 2014, travelled as a couple
    • Location
    • Service
Helpful?
Thank nexoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 17 August 2014
Thank you for your review.

Great to see you visiting us for the 4 day Airbourne Show and thank you for your comments regarding our inclusive Buffet Lunch and afternoon tea (chef at the moment doesn't want to see another scone for a while having gone through 1,100 over 4 days!)

Hopefully we will see you again next year.
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York, United Kingdom
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 August 2014 via mobile

Very happy with our room with a sea-front view. The room seemed quite recently refurbed. It was clean, a good size, great view and nice new bathroom.
We didn't eat at the hotel but the check-in service was courteous and efficient, and the gent who was manning the reception overnight was very helpful when I was feeling a bit ill. Overall, a very pleasant stay. Would definitely choose this hotel again. Thank you Best Western

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elmobaggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark C, General Manager at Best Western York House Hotel, responded to this review, 19 August 2014
Thank you for your review.

I am glad to see you had a good stay with us recently.

Thank you for mentioning my staff and our great new seaview rooms.

We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western York House Hotel

Property: Best Western York House Hotel
Address: 14-22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Eastbourne
#2 Best Value Hotel in Eastbourne
#3 Family Hotel in Eastbourne
#4 On the Beach Hotel in Eastbourne
#5 Business Hotel in Eastbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours.FREE WI FI in all areas. Parking: The hotel does not have a car park. If you secure 'seaside' parking please come into the hotel to obtain a hotel permit which is £1 until 11 am the following day. Alternatively on the side roads behind us parking is currently not chargeable and is free for the duration. Blue Badge Holders can park anywhere on the metered sections with no charges, no permit is required. ... more   less 
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Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western

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