We have just been on one of Queens Hotel Christmas Party nights. This was our third time and it was, yet again, a great night. I would rate the hotel higher than the three stars as the hotel oozes character and charm, the food hot and tasty, the rooms spacious and, most of the staff friendly and cheerful. It is the previous comment about most of the staff that needs seriously shaking up. On arrival we were greeted by a young lady and young man, who were smiling and helpful handing us our keys and explaining how to find our rooms and also an older lady, who was obviously in charge, who was neither smiling nor helpful. In fact she was rude and made us feel as if she thought "here we go again another coach load of party goers". Come on now, first impressions are important and staff, especially senior staff, should be welcoming and helpful even when they feel like its "here we go again". As the saying goes "Don't spoil the ship for an ha'porth of tar".
- Official Description (provided by the hotel):
- Queens Hotel - Eastbourne [3 Alpha rating 3 AA Star]. This magnificent Victorian hotel is situated in an outstanding position overlooking the pier. All 125 bedrooms have central heating and bath or shower and WC. All rooms have tea/coffee making facilities, intercom, hair dryer and TV with radio channels. Spacious public rooms include a cocktail bar, snooker room, sun lounge and two restaurants. Several function rooms including the Princes Suite with its own bar where entertainment is provided most evenings. Two lifts serve all floors and a wheelchair lift is now available between the ground floor's two levels. Extensive car parking. A Leisureplex Hotel. ... more less
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- Also Known As:
- Queens Hotel Eastbourne