We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Time travelling magic”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Grand Hotel Eastbourne
Ranked #7 of 40 Hotels in Eastbourne
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Time travelling magic”
Reviewed 12 December 2013

Every second spent at the Grand was indeed grand! I was smiling from the moment we were greeted at our car, shown handsomely to our delightful room and lay down on the incredible bed… I felt like a princess come home!! The grand didnt miss a beat, every moment was carefully, generously and skillfully delivered… indulging a terrific fantasy of timeless charm… I loved the range and quality of the cocktail bar, as a cookery teacher, I was blown away by the quality and sadly, rare, generosity, of the catering. as a therapist and a mother, I came away, feeling truly looked after, spoilt in fact, refreshed and reminded how special it feels to be cared and catered for. It felt that each person played their part and enjoyed their work. An incredible treat for which I am still gratefully smiling!!

Room Tip: remember to ask for a sea view!
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charlotte h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,546 reviews from our community

Traveller rating
    888
    358
    191
    73
    36
See reviews for
382
751
42
63
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (431)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 December 2013

I stayed here as part of a Christmas party group booking. The hotel staff were wonderful, couldn’t do enough for you, and the food was excellent.
My only gripe would be over sleep quality. I had a room over some sort of heating/air conditioning unit and didn’t sleep a wink – there was just a constant drone … I was in room 225 and a colleague was in 243 and had the same issue. I would recommend that anyone who is a light sleeper requests a room away from this inner area where the generator is.
Oh, and carpet in the bathroom is generally a no no - that should really be replaced with tiles...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suefarmer2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London UK
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 December 2013

Stayed for 2 nights at the Grand on a BB & D basis and had a wonderful time from the moment we drove up to the entrance to the time we left. The hotel and the service is old fashioned in the best possible way. Such nice friendly staff, brilliant housekeeping and lovely food. Our room was large and we were given a complimentary fridge which was handy for cooling our pre dinner drinks whilst we were changing for dinner. Hope to return soon

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonUKAnnE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loughborough, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 December 2013

Luxurious hotel in ideal location. Excellent staff. Beautiful and elegant surroundings with historic and traditional 'step back in time' feel and theme. Comfortable room. Pleasant restaurant and lounge with very helpful staff.

Stayed August 2013, travelled with family
Helpful?
2 Thank Photonphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perugia, Italy
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 November 2013

We had a wonderful meal in the Mirabell restaurant. Staff were very attentive but not intrusive and the food was exquisite. A luxurious evening in beautiful surroundings with restful atmosphere was a real treat. This is a wonderful place for a special meal as a couple or special occasion.

Room Tip: Take rooms with a sea view, they really are worth the extra for that morning view.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank florencebabyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastbourne
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 November 2013

I stayed overnight at this truly wonderful hotel for my 60th birthday. From the moment we arrived everyone was polite, friendly and very professional, they made me feel so very special. I had my birthday meal in the Mirabelle restaurant, what can I say it was just superb. The food delicious and the staff were so attentive a big Thank you to the restaurant manager Benjamin and his staff.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rollingstone1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bedford
Level Contributor
150 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 26 November 2013

BOOKING
We booked our visit at the last minute and on the telephone. The lady was very efficient and allocated us the best room for our price, and included some special offers. The whole process was efficient and polite.

RECEPTION
We arrived at the hotel by car and was requested by the Concierge to drive up to the main entrance, where he proceeded to unload out luggage, take us to the hotel reception, hand our luggage to his assistant and park our car, all whilst we 'signed in.' Great efficiency.
We were then taken to our room, with the Porter explaining all of the facilities of the hotel during the time it took to take us to our room. He then explained about the room, and its facilities, and before we knew it he had left.
There was no waiting for a tip, and we subsequently learnt than none of the staff expect any. Tipping always appears to be demeaning, for both the receiver and the giver.
What a wonderful experience and introduction to the hotel.

THE ROOM
Spacious, pleasantly decorated, if a little old fashioned. The bed could have been larger, could have been a bit firmer, but everyone's requirements for beds is different. We subsequently learnt that a board could be placed under the matress if required, but we decided to accept what we were given, and we did not suffer any negative effects.
The hotel information brochure was little brief, and this could be extended, but this is an unduly harsh criticism.

THE BAR
The bar was noisey on our first evening, but this was the day guests, rather than the 'hotel' guests! The staff shut doors to separate the day guests from the hotel guests, for they were obviously aware of the potential problems.
Orders for drinks were quickly taken, and delivered, together with some nuts, crisps and olives. Subsequently some canapes were also delivered and described.
One evening there was a delay in our receiving the dinner menus, and then for our order to be taken, but in general the staff were very attentive and very polite. They used our name, rather than the room number, a nice touch.
The bar was a little cold on one evening, so we moved to one of the inner rooms, without windows. This was an easier solution than to raise any concerns.

DINNER
We ate in both of the restaurants, and the service in both was exceptional, as was the food. I do not think that we had a single bad meal, or even a mediocre meal. I did have a steak one eveing, which was not the best cut of meat, but everything else was well cooked and well prepared.
One evening the leeks were exceptional and I asked for a second helping. These were delivered quickly and efficiently, and tasted just as good as the first serving.

The hotel advertises a three course menu, but in both restaurants this transformed into a five course meal. There was always a 'complimentary' entre and a sorbet.

The presentation and quality of service throughout our visit was of an extremely high standard. Each main course was delivered under a domed cover, and there was a little 'theatrical' experience when the 'voila' moment arrived. All very well done and raised one's enjoyment of the performance, and the meal.

One waiter obviously had some issues, but these appeared to be kept away from ourselves.

BREAKFASTS
I suggest that this was the worst part of the hotel. On Saturday and Sunday mornings, when the hotel is the fullest, the breakfast's are buffet style, for all 'courses.' For a 5* hotel this was a little disappointing. On weekdays one only had to collect the cereals or fresh fruit. This was not a hardship, but we have stayed at smaller hotels, who provide a better standard of service.

The breakfast staff were all polite and efficient.

PUBLIC AREAS
These were all clean, neat and tidy and the housekeeping staff should be congratulated.
The main entrance hall is extremely grand and on Sunday afternoon a musical event was staged. This meant that we residents had a circuitous route to the lifts, through the bar. The music, a string quartet and piano I think, appeared pleasant, and was obviously appreciated by the paying day guests.

HOUSE-KEEPING
Very efficient, and the staff were all pleasant and efficient. They are to be congratulated. We also liked their uniforms.

MUSIC
In the Mirabelle restaurant there was a programmable piano, and in the Garden restaurant on Saturday evening there was a pianist, who was very good.

OVERALL
Would we stay again?
YES.
One or two niggles but overall and excellent break, at an excellent hotel.

Room Tip: A sea view is nice.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BowlsCaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Eastbourne hotels
0.2 mi away
The View Hotel
The View Hotel
#3 of 40 in Eastbourne
2,950 reviews
0.4 mi away
Cavendish Hotel
Cavendish Hotel
#30 of 40 in Eastbourne
1,296 reviews
0.1 mi away
Best Western Lansdowne Hotel
Best Western Lansdowne Hotel
#10 of 40 in Eastbourne
911 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Best Western York House Hotel
0.3 mi away
Hydro Hotel Eastbourne
Hydro Hotel Eastbourne
#5 of 40 in Eastbourne
817 reviews
1.1 mi away
Langham Hotel
Langham Hotel
#2 of 40 in Eastbourne
952 reviews
Show Prices
Show Prices
Show Prices

Been to The Grand Hotel Eastbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grand Hotel Eastbourne

Property: The Grand Hotel Eastbourne
Address: King Edwards Parade, Eastbourne BN21 4EQ, England
Phone Number:
Region: United Kingdom > England > East Sussex > Eastbourne
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Eastbourne
#5 On the Beach Hotel in Eastbourne
#6 Romantic Hotel in Eastbourne
#6 Family Hotel in Eastbourne
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Grand Hotel Eastbourne 5*
Number of rooms: 152
Official Description (provided by the hotel):
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LateRooms, Expedia, Booking.com, Hotels.com, Ebookers, Priceline, Odigeo, TravelUp, Superbreak UK, TripOnline SA, Evoline ltd, HRS, HotelQuickly and Cancelon so you can book your The Grand Hotel Eastbourne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eastbourne Grand Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing